- •1.1 The life of a flight attendant
- •1. See the world at no cost to you
- •2. Meet awesome people
- •3. Broaden your mind and experiences
- •4. Loads of free time
- •5. Flexible ever-changing team and environment
- •Your accommodation, transportation and uniform will be taken care of
- •People will be admiringly staring at you and your colleagues when walking through airports
- •Staff travel
- •9. Discounts everywhere
- •1. Away from home and family
- •3. Health
- •4. Relationships
- •5. Holidays
- •1.2 Your prospect employer
- •1.2.1 Emirates Airlines
- •1.2.2 Etihad Airways
- •1.2.3 Qatar Airways
- •1.3 Who is hiring
- •1.4 Your worries and questions answered
- •2.1 Before the assessment
- •2.1.1 Creating your cv
- •Personal details Include
- •2. Professional experience
- •Include
- •3. Education
- •Include
- •4. Skills
- •5. References
- •Include
- •Important points about your cv
- •2.1.2 Application photos
- •Important points about your photographs
- •2.1.3 Online application
- •1. Introduction
- •2. Letter of application
- •3. Personal details
- •4. Education and training
- •5. Career history
- •6. References
- •7. Photographs
- •8. Submit application
- •1. Basic requirements questionnaire
- •2. Contact details
- •3. Cv Upload
- •4. Application Questions
- •5. Language Skills
- •6. Application confirmation
- •1. Personal details
- •2. Competency Questions
- •3. Virtual Interview Questions
- •4. Key skills
- •5. Attach cv
- •6. Required attachments
- •7. Application submission
- •Important points about your online application
- •Perfume
- •Handbag
- •2.2.2 How to be confident during the assessment day
- •2.2.3 Documents
- •2.2.4 Open Day
- •2.2.5 Cv Submission Day
- •2.2.6 Assessment Day
- •Video Interview
- •Introduce yourself
- •Introduce others
- •Important points about the first stage of the assessment day
- •2.2.6.3.1 Exercise 1 - Prioritization
- •Important
- •2.2.6.3.2 Exercise 2 - Customer service
- •Important
- •2.2.6.3.3 Exercise 3 - Team-building
- •Important
- •Important points about the group exercise
- •2.2.6.4.1 100 Missing Words Test advice
- •2.2.6.4.2 Reading and understanding test
- •Important points about your English Test
- •Important points about the Math Test
- •Important points about the assessment day
- •2.2.7. Final Interview
- •1. Tell me about yourself.
- •2. Why do you want to work for our airline?
- •3. Do you know anyone who works for us?
- •4. Why do you want to be a Flight Attendant?
- •5. What makes a good cabin crew?
- •What can you do for us that someone else can't?
- •What do you find most attractive about this position? What seems least attractive about it?
- •What is your definition of the cabin crew position.
- •9. What do you ultimately want to become?
- •10. What values will you bring to this company?
- •At what point in life did you choose this profession?
- •Tell me about your dream job.
- •Why do you think you would do well at this job?
- •14. Why are you leaving your present job?
- •What are the responsibilities of your current/last position?!
- •In your current/last position, what features do you like the most? The least?
- •What have you learned from the mistakes you made on the job?
- •18. How successful have you been so far?
- •What have you been doing since your last job?
- •20. What have you done in the past year?
- •Where would you like to be in your career five years from now?
- •Are you willing to put the interests of the organization ahead of your own?
- •What are the positive traits you don't have?
- •What skills or qualities you think are important for dealing effectively with customers? Provide an example of when you have displayed these.
- •25. Do you work better in a team or alone?
- •How would your friends or coworkers describe you?
- •Tell me about a time when you helped someone.
- •Tell me about a time you made a suggestion to improve business.
- •Tell me about the most fun you ever experienced on the job.
- •What techniques and tools do you use to keep yourself organized?!!
- •Give me an example of a time that you felt you went above and beyond the call of duty at work.!
- •What are the steps you follow to study a problem before making a decision?
- •Describe a time when your work was criticized.
- •Explain what has disappointed you most about a previous job?
- •What is your greatest failure, and what did you learn from it?!
- •If I were your supervisor and asked you to do something that you disagreed with, what would you do?
- •37. When were you most satisfied in your job?
- •Can you describe a time when you had to be flexible in your job?
- •Can you describe a situation when you had to take charge at the job?
- •Have you ever had a deadline?!
- •Describe a time you worked as part of a team and it failed due to one or a couple of people.
- •Give me an example of a time when you did not agree with your supervisor. What was it and what did you do?
- •Describe a time when you had to deal with conflicting demands.
- •44. Do you have any blind spots?
- •Describe a time you were faced with a customer of a different background and you had to change the way you communicated and behaved towards them.
- •Give me an example of a situation when you had to be diplomatic to your customer.
- •Give me an example of a situation when you had to say no to the customer.
- •Give me an example of a situation when you did something extra for your customer. What was it?
- •49. What are your strengths?
- •50. What are your weaknesses?
- •Tell me about a time when you had to deal with a co-worker who wasn’t doing his/her fair share of the work. What did you do and what was the outcome?
- •Give me an example of a time you did something wrong. How did you handle it?!
- •Describe how you would handle a situation if you were required to finish multiple tasks by the end of the day, and there was no conceivable way that you could finish them.!
- •Tell me about a time you misjudged a person.
- •What's the most difficult decision you've made in the last two years and how did you come to that decision?
- •Tell me about a challenge at work you faced and overcame recently.
- •How are you planning to establish credibility with the members of your team?
- •58. Tell me about a time you resolved a conflict.
- •Have you worked with someone you didn't like? If so, how did you handle it?
- •What sorts of people do you enjoy working with?
- •What is the kind of person you refuse to work with?
- •What kind of situation do you find stressful?
- •Would you say that you can easily deal with high pressure situations?
- •Describe a situation where you had to make a quick decision.
- •What do you enjoy the most about working with customers?
- •When could your customer service have been better?
- •Give an example of excellent customer service that you experienced as a customer.
- •Give an example of excellent customer service you provided.
- •How can you deal with an upset guest in the plane?
- •If I spoke to your boss, what would he say are your greatest strengths and weaknesses?
- •71. What do you expect from a supervisor?
- •Do you think a manager should be feared or liked?
- •What motivates you to do the best on the job?
- •If you had to choose one, would you consider yourself a big-picture person or a detail-oriented person?!!
- •75. How would you describe your work style?!
- •76. What is your communication style?
- •77. Do you like to work autonomously or collaboratively?
- •How do you like to work with your supervisor?
- •List five words that describe your character.
- •80. Do you plan your day?
- •81. What will you miss about your present job?!
- •What are you looking for in terms of career growth?
- •83. Who is your hero? Why?
- •Describe your motivation for going to the college or university you attended.
- •What is the most important thing you learned in school?
- •86. Why did you choose your major?
- •Your resume suggests that you may be over-qualified or too experienced for this position. What is your opinion?
- •How do you want to improve yourself in the next year?
- •If you had enough money to stop working right now, would you?
- •Do you have any language abilities that might assist you in performing this job?
- •Do you have any restrictions on your ability to travel?
- •92. Do you need additional training?
- •How will you be able to cope working such long shifts?
- •How long do you expect to work for us if hired?
- •What did you do to prepare for this interview?
- •How would you react if we asked you to change your appearance to fit in with our company?
- •Which is more important to you, the money or the work?
- •What advice would you give to someone who was applying to become Cabin Crew?
- •Are you applying for any other airlines? What if more than one airline offers you the job?
- •100. Why should we hire you?
- •101. Do you have any questions for me?
- •Important points about the Final Interview
- •2.3 After the assessment
- •2.3.1 Golden Call and Successful Candidate Email
- •2.3.2 Documents submission
- •2.3.3 Date of Joining (doj)
- •2.3.4 Documents to prepare for your departure
- •3.1 Family and friends
- •3.2 What to pack
- •3.3 New place called home
- •3.4 The training
1.2.2 Etihad Airways
History
Based in Abu Dhabi and founded in 2003 by royal decree, Etihad Airways became the National Airline of the United Arab Emirates. First flight was Abu Dhabi-Beirut in November 2003.
By June 2006 the airline managed to add 30 destinations in an amazingly short period of 30 months.
In 2008, Etihad announced the largest aircraft order in history (at that time) at the Farnborough International Air Show, ordering 205 aircraft.
In 2012 Etihad had 61 passenger aircraft and flew to 74 destinations all over the world.
CEO
Mr. James Hogan
Trivia
Etihad is the fastest growing airline in the history of commercial aviation.
Etihad means ‘United’ in Arabic.
120 nationalities are currently employed by Etihad.
All passengers on Etihad flights are referred to as ‘guests’.
In June 2004 Etihad launched the first direct flights from the United Arab Emirates to Toronto, Brussels and Geneva.
The airline gained global exposure with the start of F1 Abu Dhabi Grand Prix in 2009 where they became main sponsors. Also you can find the Etihad logo on the shirts of Manchester City Football Club.
In 2012, Etihad won for the fourth consecutive year ‘World’s Leading Airline’ at the World Travel Awards.
Current slogan: From Abu Dhabi to the World
Previous slogan: Change the way you see the world
Numbers
Total number of employees - 8000, out of which Cabin Crew - 3000
©Copyright Kara Grand - How to Become a Flight Attendant
Flight Deck Crew - 900
* as of 2012
Weekly flights - more than 1000
Number of destinations - 74 (55 countries on 5 continents)
* as of 2012. New destinations are added each year.
Fleet
Airbus 319/320 - 17
Airbus 330 - 22
Airbus 340 - 11
Boeing 777 - 11
Total number of aircraft - 61
* as of 2012
Etihad features and amenities
Etihad offers its guests 3 classes of travel - Diamond First Class, Pearl Business Class and Coral Economy Class, E-Box in-flight entertainment system at every seat, Etihad Guest - the award winning frequent-flyer program, Etihad Lounges and chauffeur-drive at selected destinations.
Diamond First Class
In August 2009, Etihad introduced its new First Class Suite, featuring Poltrona Frau leather seat that converts to a fully flat bed, a large wood-finished table, Arabic-styled sliding doors that offer complete privacy, a 58 cm (23 in) personal entertainment screen, a personal wardrobe with mirror, personal minibar, and four individual lighting options with dimmers, in-seat power points and USBs.
First Class cabin also includes a changing room.
Pearl Business Class
Etihad’s Pearl Business Class offers a seat that converts to a fully flat bed and features leather headrests, armrests and ottomans upholstered by Poltrona Frau, massage functions, ambient lighting with dimmer settings, in-seat storage space and Panasonic eX2 inflight entertainment system on a 39cm (15.4 in) personal screen.
©Copyright Kara Grand - How to Become a Flight Attendant
Coral Economy Class
The Coral Economy seats are ergonomically designed ,with a 81cm (32 in) pitch, footrest and a deep recline. Each seat is also equipped with a handheld controller, USB port and power sockets underneath the 26cm (10.4 in) personal entertainment touch-screen. The seat features a coat hook and a cup holder.
Dining
Etihad has introduced ‘Inspired Service’ in all three classes of travel.
In Diamond First and Pearl Business Class, guests may dine when they like, choosing from an à la carte menu or ‘Kitchen Anytime’ menu.
Food and Beverage Managers are available to help guests find the menu choices.
In November 2011, Etihad also introduced qualified Chefs in its Diamond First Class cabins.
Each in-flight menu is tailored to the route, typically including at least one dish inspired by the destination, one ‘Taste of Arabia’ dish and one Western option. Guests can indulge in a selection of complimentary drinks, including a boutique list of wines from around the world.
The Inspired Service in Coral Economy Class includes three main course choices, hot desserts on selected flights and a hot and cold café service with a wide range of hot beverages from cappuccino to green tea.
In-flight entertainment system E-Box
Etihad flights are fitted with on-demand entertainment system. Over 600 hours of movies, TV shows, music and interactive games, including a kids only channel are available on all flights.
Power points located at every seat allow recharging laptops or mobile phones and connect personal devices to the system. WIFI and mobile telephony services are available on selected aircraft.
©Copyright Kara Grand - How to Become a Flight Attendant
Frequent-flyer program
Etihad Guest is an award-winning loyalty program with over
1.3 million members.
The four tiers are:
Etihad Guest
Etihad Guest Silver which requires 25,000 tier miles for entry
Etihad Guest Gold which requires 50,000 tier miles for entry
Etihad Guest Gold Elite which requires 125,000 tier miles for entry
Departure services
Guests may check-in online between 2 to 24 hours before departure.
Check-in can also be done in the Etihad downtown Dubai terminal between 5 to 24 hours before a flight, checking-in the baggage and traveling to Abu Dhabi airport via luxury coaches. Check-in in Abu Dhabi city is available either at the downtown City Check-in or at ADNEC.
For airport check-in, Etihad provides porter and concierge facilities and a separate check-in desk for First Class and Business Class guests, as well as Etihad Guest Gold cardholders. For Economy Class passengers, Etihad off ers dedicated check-in areas for families and self-service kiosks.
Lounges
Etihad’s First and Business Class guests receive access to lounges across all destinations.
In Abu Dhabi, the airline’s First Class lounge offers a Six Senses spa, cigar lounge, champagne bar and à la carte fine dining.
The Business Class lounge features a Six Senses spa, international buffet cuisine, business and entertainment rooms.
In both lounges, prayer rooms are available and children can be kept entertained by nannies in a family room.
©Copyright Kara Grand - How to Become a Flight Attendant
Etihad operates its own lounges in Frankfurt, London, Manchester and Dublin. At all the other destinations, a third party departure lounge is provided.
Chauffeur-drive
Etihad Chauffeur is a premium limousine service offered for the Diamond First Class and Pearl Business Class guests. It is available at 28 Etihad destinations in 16 countries.
Etihad’s Coral Economy Class guests can use the luxury coach transportation between Abu Dhabi International Airport and Sheikh Zayed Road in Dubai, Dubai Marina or Al Ain.
Cabin Crew Life
Abu Dhabi
Abu Dhabi is a modern, growing city. You can visit the spectacular Emirates Palace - one of the most fascinating and luxurious hotels in the world, take a stroll on the Corniche and admire the tallest flag in the UAE, visit Sheikh Zayed Mosque, a gorgeous architectural display, enjoy a fast ride in the Ferrari World theme park or visit the F1 circuit at Yas Marina. You will find souks (traditional Arabic markets), malls, shopping, restaurants and entertainment options all over the city.
Accommodation
You will be offered accommodation in one of the city's newest and most modern buildings or in the Etihad employees compound with facilities such as internet room, gym, pool and library.
You will be sharing an 2 or 3 -bedroom apartment with colleagues of the same gender. The airline will take into consideration you preferences for a flat-mate and arrange your accommodation accordingly.
You will have your own bedroom and bathroom and a shared common area (living room and kitchen).
Water, electricity and landline telephone are paid for by the company.
©Copyright Kara Grand - How to Become a Flight Attendant
Transportation
You will be picked-up from your building about one hour before your duty starts and dropped off at the airport crew center. The same is available when returning from flights.
Salary
You will start with a basic salary of US$685 paid in the local currency (AED 2500). During the initial training you will be paid the basic salary and a meal allowance of US$685 (AED 2500).
Once you start flying, you will get a basic salary of US$959 (AED 3500) and a duty pay of US$11.5 (AED 42) per hour. This is either flight duty or ground duty and you will average between 70 to 100 duty hours per month.
For your layover destinations, you will be paid a layover meal allowance calculated per hour spent away from base and different depending on the country where your layover is. This will all be paid at the end of the month together with the rest of your salary in the local AED currency.
Schedule
You will have between 8-12 days off every month. You will know your schedule in advance, on the 25-28th of the month for the next month. You will be assigned flights, training (if necessary) and reserve duties, either home standby or airport standby.
Annual Leave
You are entitled to 30 days annual leave which you can take either in full or in 10 day blocks. You will be given one free ticket per year to travel back to your country.
Travel concession
You will have unlimited discount tickets (ID 90 or ID 50) for yourself, your parents, spouse and children on Etihad Airways routes or partner airlines. You will also have a limited number of tickets for your non-family contacts, to be used only on Etihad Airways flights.
©Copyright Kara Grand - How to Become a Flight Attendant
Uniform
The cabin crew uniform consists of a grey jacket, dark grey skirt and a dark grey hat with a white veil. The male cabin crew wear a dark grey suit with a white shirt and a white/grey/ red tie.
The in-flight uniform consists of grey aprons and a red scarf for the ladies and a dark grey waistcoat for the gentlemen. Female cabin managers wear a light grey suit with tailored jackets, light grey hat and a white/grey/red scarf with red gloves and red shoes.
Male cabin managers wear a light grey suit with a red tie.
The uniform will be dry-cleaned free of charge and replacement items will be given to you yearly.
Career perspective
You will start as Cabin Crew Economy Class and have a line of promotion as Cabin Crew Business and First Class, Cabin Senior and Cabin Manager. If you have experience in the Food and Beverage or Hospitality industries, you may apply for the Food and Beverage Manager or In-flight Chef positions.
You are required to have 12-24 months of experience to apply for the next position.
Company values
Etihad seeks to reflect the best of Arabian hospitality - cultured, considerate, warm and generous service by employing the best candidates to be ambassadors of these values. The in-flight division consists of Cabin Crew and Cabin Managers, In-flight Food and Beverage Managers and In-flight Chefs. Etihad employees are well taken care of, being offered the newest, most modern accommodation available in Abu Dhabi. The company's Medical Clinic caters only for the employees and the Training Academy has a wide curriculum of courses that cabin crew can attend in their days off.
©Copyright Kara Grand - How to Become a Flight Attendant