- •1.1 The life of a flight attendant
- •1. See the world at no cost to you
- •2. Meet awesome people
- •3. Broaden your mind and experiences
- •4. Loads of free time
- •5. Flexible ever-changing team and environment
- •Your accommodation, transportation and uniform will be taken care of
- •People will be admiringly staring at you and your colleagues when walking through airports
- •Staff travel
- •9. Discounts everywhere
- •1. Away from home and family
- •3. Health
- •4. Relationships
- •5. Holidays
- •1.2 Your prospect employer
- •1.2.1 Emirates Airlines
- •1.2.2 Etihad Airways
- •1.2.3 Qatar Airways
- •1.3 Who is hiring
- •1.4 Your worries and questions answered
- •2.1 Before the assessment
- •2.1.1 Creating your cv
- •Personal details Include
- •2. Professional experience
- •Include
- •3. Education
- •Include
- •4. Skills
- •5. References
- •Include
- •Important points about your cv
- •2.1.2 Application photos
- •Important points about your photographs
- •2.1.3 Online application
- •1. Introduction
- •2. Letter of application
- •3. Personal details
- •4. Education and training
- •5. Career history
- •6. References
- •7. Photographs
- •8. Submit application
- •1. Basic requirements questionnaire
- •2. Contact details
- •3. Cv Upload
- •4. Application Questions
- •5. Language Skills
- •6. Application confirmation
- •1. Personal details
- •2. Competency Questions
- •3. Virtual Interview Questions
- •4. Key skills
- •5. Attach cv
- •6. Required attachments
- •7. Application submission
- •Important points about your online application
- •Perfume
- •Handbag
- •2.2.2 How to be confident during the assessment day
- •2.2.3 Documents
- •2.2.4 Open Day
- •2.2.5 Cv Submission Day
- •2.2.6 Assessment Day
- •Video Interview
- •Introduce yourself
- •Introduce others
- •Important points about the first stage of the assessment day
- •2.2.6.3.1 Exercise 1 - Prioritization
- •Important
- •2.2.6.3.2 Exercise 2 - Customer service
- •Important
- •2.2.6.3.3 Exercise 3 - Team-building
- •Important
- •Important points about the group exercise
- •2.2.6.4.1 100 Missing Words Test advice
- •2.2.6.4.2 Reading and understanding test
- •Important points about your English Test
- •Important points about the Math Test
- •Important points about the assessment day
- •2.2.7. Final Interview
- •1. Tell me about yourself.
- •2. Why do you want to work for our airline?
- •3. Do you know anyone who works for us?
- •4. Why do you want to be a Flight Attendant?
- •5. What makes a good cabin crew?
- •What can you do for us that someone else can't?
- •What do you find most attractive about this position? What seems least attractive about it?
- •What is your definition of the cabin crew position.
- •9. What do you ultimately want to become?
- •10. What values will you bring to this company?
- •At what point in life did you choose this profession?
- •Tell me about your dream job.
- •Why do you think you would do well at this job?
- •14. Why are you leaving your present job?
- •What are the responsibilities of your current/last position?!
- •In your current/last position, what features do you like the most? The least?
- •What have you learned from the mistakes you made on the job?
- •18. How successful have you been so far?
- •What have you been doing since your last job?
- •20. What have you done in the past year?
- •Where would you like to be in your career five years from now?
- •Are you willing to put the interests of the organization ahead of your own?
- •What are the positive traits you don't have?
- •What skills or qualities you think are important for dealing effectively with customers? Provide an example of when you have displayed these.
- •25. Do you work better in a team or alone?
- •How would your friends or coworkers describe you?
- •Tell me about a time when you helped someone.
- •Tell me about a time you made a suggestion to improve business.
- •Tell me about the most fun you ever experienced on the job.
- •What techniques and tools do you use to keep yourself organized?!!
- •Give me an example of a time that you felt you went above and beyond the call of duty at work.!
- •What are the steps you follow to study a problem before making a decision?
- •Describe a time when your work was criticized.
- •Explain what has disappointed you most about a previous job?
- •What is your greatest failure, and what did you learn from it?!
- •If I were your supervisor and asked you to do something that you disagreed with, what would you do?
- •37. When were you most satisfied in your job?
- •Can you describe a time when you had to be flexible in your job?
- •Can you describe a situation when you had to take charge at the job?
- •Have you ever had a deadline?!
- •Describe a time you worked as part of a team and it failed due to one or a couple of people.
- •Give me an example of a time when you did not agree with your supervisor. What was it and what did you do?
- •Describe a time when you had to deal with conflicting demands.
- •44. Do you have any blind spots?
- •Describe a time you were faced with a customer of a different background and you had to change the way you communicated and behaved towards them.
- •Give me an example of a situation when you had to be diplomatic to your customer.
- •Give me an example of a situation when you had to say no to the customer.
- •Give me an example of a situation when you did something extra for your customer. What was it?
- •49. What are your strengths?
- •50. What are your weaknesses?
- •Tell me about a time when you had to deal with a co-worker who wasn’t doing his/her fair share of the work. What did you do and what was the outcome?
- •Give me an example of a time you did something wrong. How did you handle it?!
- •Describe how you would handle a situation if you were required to finish multiple tasks by the end of the day, and there was no conceivable way that you could finish them.!
- •Tell me about a time you misjudged a person.
- •What's the most difficult decision you've made in the last two years and how did you come to that decision?
- •Tell me about a challenge at work you faced and overcame recently.
- •How are you planning to establish credibility with the members of your team?
- •58. Tell me about a time you resolved a conflict.
- •Have you worked with someone you didn't like? If so, how did you handle it?
- •What sorts of people do you enjoy working with?
- •What is the kind of person you refuse to work with?
- •What kind of situation do you find stressful?
- •Would you say that you can easily deal with high pressure situations?
- •Describe a situation where you had to make a quick decision.
- •What do you enjoy the most about working with customers?
- •When could your customer service have been better?
- •Give an example of excellent customer service that you experienced as a customer.
- •Give an example of excellent customer service you provided.
- •How can you deal with an upset guest in the plane?
- •If I spoke to your boss, what would he say are your greatest strengths and weaknesses?
- •71. What do you expect from a supervisor?
- •Do you think a manager should be feared or liked?
- •What motivates you to do the best on the job?
- •If you had to choose one, would you consider yourself a big-picture person or a detail-oriented person?!!
- •75. How would you describe your work style?!
- •76. What is your communication style?
- •77. Do you like to work autonomously or collaboratively?
- •How do you like to work with your supervisor?
- •List five words that describe your character.
- •80. Do you plan your day?
- •81. What will you miss about your present job?!
- •What are you looking for in terms of career growth?
- •83. Who is your hero? Why?
- •Describe your motivation for going to the college or university you attended.
- •What is the most important thing you learned in school?
- •86. Why did you choose your major?
- •Your resume suggests that you may be over-qualified or too experienced for this position. What is your opinion?
- •How do you want to improve yourself in the next year?
- •If you had enough money to stop working right now, would you?
- •Do you have any language abilities that might assist you in performing this job?
- •Do you have any restrictions on your ability to travel?
- •92. Do you need additional training?
- •How will you be able to cope working such long shifts?
- •How long do you expect to work for us if hired?
- •What did you do to prepare for this interview?
- •How would you react if we asked you to change your appearance to fit in with our company?
- •Which is more important to you, the money or the work?
- •What advice would you give to someone who was applying to become Cabin Crew?
- •Are you applying for any other airlines? What if more than one airline offers you the job?
- •100. Why should we hire you?
- •101. Do you have any questions for me?
- •Important points about the Final Interview
- •2.3 After the assessment
- •2.3.1 Golden Call and Successful Candidate Email
- •2.3.2 Documents submission
- •2.3.3 Date of Joining (doj)
- •2.3.4 Documents to prepare for your departure
- •3.1 Family and friends
- •3.2 What to pack
- •3.3 New place called home
- •3.4 The training
1.2.1 Emirates Airlines
History
Based in Dubai, Emirates was founded in 1985 when Dubai was just a small city in the desert. Dubai Airport was mostly used by big airlines for a pit stop on their way to and from Asia and Australia. The airline was founded with backing from Dubai's Royal Family, whose Dubai Royal Air Wing provided the airline's two first aircraft. The start- up capital was $10 million, but apart from that, Emirates was required to operate independently.
First flight was EK600 Dubai-Karachi, on 25 October 1985. The airline became profitable within its first nine months and continued growing ever since.
By the 1994, Emirates was one of the fastest growing airlines with 15 aircraft connecting 32 destinations.
As of 2012, Emirates has a fleet of 178 aircraft connecting 122 destinations.
Emirates currently competes with British Airways, Cathay Pacific, Malaysia Airlines, Qantas, Singapore Airlines, Thai Airways International, Etihad Airways, Qatar Airways, and others on the lucrative London-Sydney Kangaroo Route.
Chairman and CEO
His Excellency Sheikh Ahmed bin Saeed Al Maktoum
Trivia
Emirates introduced an in-flight mobile phone service in 2008, becoming the first international carrier to do so.
In the same year, Emirates took delivery of their first Airbus 380, and flew its first flight to New York.
Emirates has diversified into related industries and sectors, including airport services, engineering, hospitality services, catering, and tour operator. Emirates has seven subsidiaries and its parent company has more than 50.
127 languages are spoken by Emirates employees.
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Emirates has more ultra long-haul flights than any other carrier in the world.
Current slogan: Fly Emirates. Hello tomorrow
Previous slogans: Fly Emirates. Keep Discovering, Fly Emirates to over 100 destinations, Fly Emirates in 6 continents.
The airline is the seventh-largest airline in the world in terms of international passengers carried, and the largest in the world in terms of scheduled international passenger-kilometers flown.
Numbers
Total number of employees - 33634, out of which
Cabin Crew - 13277
Flight Deck Crew - 2845
* as of 2012
Weekly flights - 2300
Number of destinations - 122 (74 countries on 6 continents)
* as of 2012. New destinations are added each year
Fleet
Airbus 330 - 25
Airbus 340 - 16
Airbus 380 - 27
Boeing 777 - 110
Total number of aircraft - 178 plus 206 on order
* as of 2012
Emirates features and amenities
Emirates offers First, Business and Economy Class cabins, award winning ICE In-Flight Entertainment System, Emirates Sky Lounges, chauffeur transfer at some of the airports, a wide choice of check-in options as well as a Skywards, Emirates popular frequent-flyer program. Below you will find a detail description of each of these features.
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Emirates First Class
There are 3 types of first class seating: the full suite with doors, flat bed 'Skycruiser' seat (without doors) and 'Sleeper' seats.
The full suite has closing doors to ensure privacy, a mini-bar, a coat rack and storage. They also feature the ICE system on a 58 cm (23 in) LCD screen. The seat converts into a 2m (6 ft 7 in) fully flat bed.
On its new Airbus 380-800, first class features private suites, two shower-equipped lavatories, a spa and access to the first/ business class bar area and lounge. First and business class cabins are located on the entire upper deck of Airbus 380-800 aircraft.
Emirates Business Class
The business class seat reclines to a fully flat bed and features massage function, privacy partition, winged headrest with six-way movement, two individual reading lights and an overhead light, in-seat power supply, USB Ports and an RCA socket for laptop connection, over 600 channels of entertainment on ICE, shown on a 43 cm (17 in) wide TV screen.
On Airbus 380-800 aircrafts, business class passengers also have access to an on-board bar at the rear of the aircraft. The guests also have the ability to customize and save seat and in-flight entertainment settings to a memory key for re-use on future flights
Emirates Economy Class
The seat has a 79–81 cm pitch (31–32 in), adjustable headrests and a personal TV screen for the ICE in-flight entertainment. There are also in-seat laptop power-outlets on newer aircraft and laptop recharging facilities in galleys in older aircraft.
Dining
Emirates First Class and Business Class dining feature a wide range of dishes available on demand throughout the flight. The
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dishes are presented on Royal Doulton fine bone china with exclusive Robert Welch cutlery, alongside fine wines.
High Tea and hors d’oeuvres are served in the Onboard Lounges.
The passengers can enjoy multiple courses and complimentary champagne and vintage wines, along with other cocktails and beverages.
In Economy Class, passengers can enjoy a number of regionally inspired dishes with locally sourced ingredients, like Lamb Brochette with Arabic Spices or Grilled Chicken Breast with Caramelized Plums.
A complete range of complimentary drinks are served, including wines and cocktails. Champagne can also be bought in-flight.
In-flight entertainment system ICE
ICE won the best in-flight entertainment from Skytrax every year since it was introduced in 2003. It offers between 600 and 1200 programs of music, movies and video games to all passengers. ICE contains a link to an in-flight email server which allows passengers to access, send or receive emails for US $1 per message. ICE also contains a seat-to-seat chat service.
In November 2006 the airline signed a deal with mobile communications firm AeroMobile to allow in-flight use of mobile phones to call or text people on the ground.
Frequent-flyer program
Emirates has over 5.72 million customers using their Skywards
frequent-flyer program.
The four primary tiers are:
Blue
Silver which requires 25,000 tier miles for entry
Gold, which requires 50,000 tier miles for entry
Platinum, which requires 150,000 tier miles for entry
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Departure services
Passengers may check-in between 2 to 48 hours prior to flight departure. This may be done over the counter or at the lounge within the airport. Self-service kiosks are available at Dubai International Airport and certain stations of the Dubai Metro. Alternatively, the check-in can be made through the Internet or by SMS. Online printing of boarding passes is available through Internet check-in.
Lounges
First and business class passengers, as well as Skywards Gold and Silver members, have access to Emirates Lounges. The airline has 32 lounges in 28 cities. Skywards Silver members can use the lounge in Concourse 1 at Dubai Airport. At airports in which Emirates does not operate a departure lounge, a third party departure lounge is usually provided for First and Business class passengers as well as Skywards Gold members.
Chauffeur-drive
First and business class passengers can make use of complimentary chauffeur-driven airport transfers in selected cities.
Cabin Crew Life
Dubai
Dubai is one of the most exciting cities in the world. It is home to Burj Khalifa - the tallest building in the world, Palm Islands - the man made palm tree shaped islands hosting Atlantis Hotel and Aquaventure Water Park, Ski Dubai - the indoor ski slope that allows you to be in the snow right after tanning on the beach and so many other amazing attractions. Living in Dubai is an adventure and a continuous discovery of what the city has to offer - restaurants serving any kind of food you can think of, night life, desert safaris, concerts and events.
Accommodation
You will be offered accommodation in one of the city's newest and most modern buildings with facilities such as internet
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room, gym and crew lounge. You will be sharing a two or three bedroom apartment with colleagues of the same gender. Accommodation will be assigned based on your preferences for a house-mate (smoking or non-smoking, vegetarian or not, same country, etc). You will have your own bedroom and bathroom and you will be sharing the common area such as the living room and kitchen.
All your utilities are paid by the company.
Transportation
An Emirates-branded bus will come to pick you up from your accommodation about one hour before your duty starts. This may be a flight, training or airport reserve duty. During the bus ride you can do some reading or catch up with your colleagues. The same service will be available when you return from the airport.
Salary
The basic salary for a new entry cabin crew is US$1094 paid in the local currency (AED4020). Once you start flying you will be paid US$14.97 (AED55) for each flying hour. Every month you will average between 50-75 flying hours.
On top of your salary and flying hours, you will be paid a meal allowance for the time you spend away from base (during your layovers). The meal allowance is calculated per hour spent at your layover destination and paid in the local currency. That is your pocket money for the time you are away.
Schedule
You will have between 8-12 days off every month. On the 25-28th of the month, the next month’s schedule will be published. One seven months you will be assigned a reserve month, meaning that you will not have any schedule flights, but be on-call for the flights which don’t have the required cabin crew. You will be called in advance to operate a flight.
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Annual Leave
You are entitled to 30 days annual leave. You will be given one free ticket per year to travel back to your country.
Travel concession
You will have unlimited discount tickets (ID 90 or ID 50) for yourself, your parents, spouse and children on Emirates routes or on partner airlines. You will also have a limited number of tickets for your non-family contacts, to be used only on Emirates flights.
Uniforms
A new Emirates uniform was launched in 2008, in-line with the delivery of Emirates’ first Airbus 380 aircraft.
The ladies uniform is beige in color and it includes the Emirates red hat with veil, red kick-pleats in the skirts, fitted blouses, red leather shoes and handbags.
The male flight attendants wear a chocolate brown suit, featuring pinstripes, with a cream shirt and a caramel, honey and red tie.
For the on-board uniform, male and female cabin crew wear service waistcoats.
Both male and female Pursers wear chocolate brown color suits.
The uniform will be dry-cleaned free of charge and replacement items will be given yearly.
Career perspective
You will start-up as Cabin Crew Economy Class and have a line of promotion as Cabin Crew Business Class, Cabin Crew First Class, Cabin Senior Economy Class, Cabin Senior Business and First Class and Purser.
12-24 months of experience is required to apply to next level position.
Company values
The primary focus for Emirates and its employees is to deliver superior customer service. In turn, Emirates provides its
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employees with benefits such as comprehensive health plans and paid maternity* and sick leave. Another strategy employed by Emirates is to use profit sharing and merit pay as part of their competency based approach to performance management.
* Emirates is the only middle-eastern airline to offer its cabin crew employees maternity leave.
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