- •1.1 The life of a flight attendant
- •1. See the world at no cost to you
- •2. Meet awesome people
- •3. Broaden your mind and experiences
- •4. Loads of free time
- •5. Flexible ever-changing team and environment
- •Your accommodation, transportation and uniform will be taken care of
- •People will be admiringly staring at you and your colleagues when walking through airports
- •Staff travel
- •9. Discounts everywhere
- •1. Away from home and family
- •3. Health
- •4. Relationships
- •5. Holidays
- •1.2 Your prospect employer
- •1.2.1 Emirates Airlines
- •1.2.2 Etihad Airways
- •1.2.3 Qatar Airways
- •1.3 Who is hiring
- •1.4 Your worries and questions answered
- •2.1 Before the assessment
- •2.1.1 Creating your cv
- •Personal details Include
- •2. Professional experience
- •Include
- •3. Education
- •Include
- •4. Skills
- •5. References
- •Include
- •Important points about your cv
- •2.1.2 Application photos
- •Important points about your photographs
- •2.1.3 Online application
- •1. Introduction
- •2. Letter of application
- •3. Personal details
- •4. Education and training
- •5. Career history
- •6. References
- •7. Photographs
- •8. Submit application
- •1. Basic requirements questionnaire
- •2. Contact details
- •3. Cv Upload
- •4. Application Questions
- •5. Language Skills
- •6. Application confirmation
- •1. Personal details
- •2. Competency Questions
- •3. Virtual Interview Questions
- •4. Key skills
- •5. Attach cv
- •6. Required attachments
- •7. Application submission
- •Important points about your online application
- •Perfume
- •Handbag
- •2.2.2 How to be confident during the assessment day
- •2.2.3 Documents
- •2.2.4 Open Day
- •2.2.5 Cv Submission Day
- •2.2.6 Assessment Day
- •Video Interview
- •Introduce yourself
- •Introduce others
- •Important points about the first stage of the assessment day
- •2.2.6.3.1 Exercise 1 - Prioritization
- •Important
- •2.2.6.3.2 Exercise 2 - Customer service
- •Important
- •2.2.6.3.3 Exercise 3 - Team-building
- •Important
- •Important points about the group exercise
- •2.2.6.4.1 100 Missing Words Test advice
- •2.2.6.4.2 Reading and understanding test
- •Important points about your English Test
- •Important points about the Math Test
- •Important points about the assessment day
- •2.2.7. Final Interview
- •1. Tell me about yourself.
- •2. Why do you want to work for our airline?
- •3. Do you know anyone who works for us?
- •4. Why do you want to be a Flight Attendant?
- •5. What makes a good cabin crew?
- •What can you do for us that someone else can't?
- •What do you find most attractive about this position? What seems least attractive about it?
- •What is your definition of the cabin crew position.
- •9. What do you ultimately want to become?
- •10. What values will you bring to this company?
- •At what point in life did you choose this profession?
- •Tell me about your dream job.
- •Why do you think you would do well at this job?
- •14. Why are you leaving your present job?
- •What are the responsibilities of your current/last position?!
- •In your current/last position, what features do you like the most? The least?
- •What have you learned from the mistakes you made on the job?
- •18. How successful have you been so far?
- •What have you been doing since your last job?
- •20. What have you done in the past year?
- •Where would you like to be in your career five years from now?
- •Are you willing to put the interests of the organization ahead of your own?
- •What are the positive traits you don't have?
- •What skills or qualities you think are important for dealing effectively with customers? Provide an example of when you have displayed these.
- •25. Do you work better in a team or alone?
- •How would your friends or coworkers describe you?
- •Tell me about a time when you helped someone.
- •Tell me about a time you made a suggestion to improve business.
- •Tell me about the most fun you ever experienced on the job.
- •What techniques and tools do you use to keep yourself organized?!!
- •Give me an example of a time that you felt you went above and beyond the call of duty at work.!
- •What are the steps you follow to study a problem before making a decision?
- •Describe a time when your work was criticized.
- •Explain what has disappointed you most about a previous job?
- •What is your greatest failure, and what did you learn from it?!
- •If I were your supervisor and asked you to do something that you disagreed with, what would you do?
- •37. When were you most satisfied in your job?
- •Can you describe a time when you had to be flexible in your job?
- •Can you describe a situation when you had to take charge at the job?
- •Have you ever had a deadline?!
- •Describe a time you worked as part of a team and it failed due to one or a couple of people.
- •Give me an example of a time when you did not agree with your supervisor. What was it and what did you do?
- •Describe a time when you had to deal with conflicting demands.
- •44. Do you have any blind spots?
- •Describe a time you were faced with a customer of a different background and you had to change the way you communicated and behaved towards them.
- •Give me an example of a situation when you had to be diplomatic to your customer.
- •Give me an example of a situation when you had to say no to the customer.
- •Give me an example of a situation when you did something extra for your customer. What was it?
- •49. What are your strengths?
- •50. What are your weaknesses?
- •Tell me about a time when you had to deal with a co-worker who wasn’t doing his/her fair share of the work. What did you do and what was the outcome?
- •Give me an example of a time you did something wrong. How did you handle it?!
- •Describe how you would handle a situation if you were required to finish multiple tasks by the end of the day, and there was no conceivable way that you could finish them.!
- •Tell me about a time you misjudged a person.
- •What's the most difficult decision you've made in the last two years and how did you come to that decision?
- •Tell me about a challenge at work you faced and overcame recently.
- •How are you planning to establish credibility with the members of your team?
- •58. Tell me about a time you resolved a conflict.
- •Have you worked with someone you didn't like? If so, how did you handle it?
- •What sorts of people do you enjoy working with?
- •What is the kind of person you refuse to work with?
- •What kind of situation do you find stressful?
- •Would you say that you can easily deal with high pressure situations?
- •Describe a situation where you had to make a quick decision.
- •What do you enjoy the most about working with customers?
- •When could your customer service have been better?
- •Give an example of excellent customer service that you experienced as a customer.
- •Give an example of excellent customer service you provided.
- •How can you deal with an upset guest in the plane?
- •If I spoke to your boss, what would he say are your greatest strengths and weaknesses?
- •71. What do you expect from a supervisor?
- •Do you think a manager should be feared or liked?
- •What motivates you to do the best on the job?
- •If you had to choose one, would you consider yourself a big-picture person or a detail-oriented person?!!
- •75. How would you describe your work style?!
- •76. What is your communication style?
- •77. Do you like to work autonomously or collaboratively?
- •How do you like to work with your supervisor?
- •List five words that describe your character.
- •80. Do you plan your day?
- •81. What will you miss about your present job?!
- •What are you looking for in terms of career growth?
- •83. Who is your hero? Why?
- •Describe your motivation for going to the college or university you attended.
- •What is the most important thing you learned in school?
- •86. Why did you choose your major?
- •Your resume suggests that you may be over-qualified or too experienced for this position. What is your opinion?
- •How do you want to improve yourself in the next year?
- •If you had enough money to stop working right now, would you?
- •Do you have any language abilities that might assist you in performing this job?
- •Do you have any restrictions on your ability to travel?
- •92. Do you need additional training?
- •How will you be able to cope working such long shifts?
- •How long do you expect to work for us if hired?
- •What did you do to prepare for this interview?
- •How would you react if we asked you to change your appearance to fit in with our company?
- •Which is more important to you, the money or the work?
- •What advice would you give to someone who was applying to become Cabin Crew?
- •Are you applying for any other airlines? What if more than one airline offers you the job?
- •100. Why should we hire you?
- •101. Do you have any questions for me?
- •Important points about the Final Interview
- •2.3 After the assessment
- •2.3.1 Golden Call and Successful Candidate Email
- •2.3.2 Documents submission
- •2.3.3 Date of Joining (doj)
- •2.3.4 Documents to prepare for your departure
- •3.1 Family and friends
- •3.2 What to pack
- •3.3 New place called home
- •3.4 The training
Important points about the group exercise
"There is no pre-established number of people to recruit. The best of the candidates will be selected. It can be all of you or none of you, depending on your performance, especially during the group exercise. Remember, this is not a competition!
"Contribute to your group, but dose your enthusiasm. You don’t want to be the only one talking or doing the task by yourself.
"Do not sit quietly in the corner. Say at least one or two things. If you can not contribute in any other way, at least say ‘ I agree with this approach’ or ‘We are doing great!’.
If there are misunderstandings or conflicts between members of your team, stay away from it and just focus as much as you can on completing the task with the rest of the group members.
The flight attendant position requires you to be able to integrate and work together with a new team every day. You need to demonstrate that you are able to do that during the group exercise.
"You do not need to be in charge or just execute tasks that are given to you. You need to be contributing! Even a small idea counts.
©Copyright Kara Grand - How to Become a Flight Attendant
2.2.6.4 English test
Every airline has a different approach to the English test.
The exercises that follow summarize the different testing methods used by the airlines. You can practice your grammar and vocabulary with the 100 Missing Words Test, assess your reading and understanding skills or practice your creative talents when writing an essay.
©Copyright Kara Grand - How to Become a Flight Attendant
2.2.6.4.1 100 Missing Words Test advice
Read the entire paragraph before you look at the answer.
Come up with the answer in your head before looking at the possible answers.
If you are not sure, start by eliminating answers you know aren't right.
Read all the choices before choosing your answer.
Don't keep on changing your answer, usually your first choice is the right one, unless you misread the paragraph.
©Copyright Kara Grand - How to Become a Flight Attendant
PRACTICE TEST
This test requires you to fill in the blanks with the correct word. You have 4 choices of answers. Only one is correct. As with all the other tests in this book, I recommend that you print the pages and fill in the answer. After you are done, you can correct yourself using the answer sheet.
The train station is ___ here. A.near
B.near to C.near from D.nearing
When we woke up, everything was ___ snow. A. covered
B. covered by C. covered with D.covering
Do earthquakes ___ often in California?
break
break out
happen to D.occur
We had better ___ before it begins to rain.
leave
leaving
to leave
D.to leaving
A large crowd ___ in front of the court. A. gathering
B. to gather
C. had gathered D.had gathering
©Copyright Kara Grand - How to Become a Flight Attendant
In winter, driving accidents occur quite ___ in the streets. A. frequently
B. many C. much D.a few
Would you like to ___ to Mexico?
trip
voyage
travel D.went
Most children at some stage start to have a feeling ___ . A. responsible
B. responsibility C. of responsibility D.to be responsible
Radio City Music Hall can hold ___.
A. much audience
B. a large audience
C. much audiences
D.many audiences
When the trees ___, there can be large forest fires. A. become dry
B. becoming dry C. become drying D.drying
©Copyright Kara Grand - How to Become a Flight Attendant
'What kind of work are you doing for Google?' ' I'm ___ as a computer programmer.'
A. worked B. occupied C. hired D.employed
'I don't want to buy anything, do you?'
'Yes, I'd like to buy ___'
butter
much butter
any butter D.some butter
We can ___ sports on Sunday if you'd like. A. plays
B. has C. does D.play
___ the hotel rooms are reserved through summer season. A. Almost
B. Almost of C. Almost all of D.Most of all
'Where did you work before?"
'I worked only minutes ___ airport.'
from
from the
near D.away
©Copyright Kara Grand - How to Become a Flight Attendant
'I don't think it will stop raining at all today, do you?' 'No, I ___ so.'
A. think not B. not think C. don't think D.do think not
We have only another ten minutes. I think we ___. A. hurry
B. be hurry C. to hurry D.should hurry
Many supporters showed up at the game. They were ___ the big players.
A. anxious seeing B. anxious to see C. to anxiously see D.to see anxiously
' Who did you meet at the art gallery opening last night?'
'I met many ___ people.'
grandly
celebration
fame D.prominent
'Dominic is not sure that the meeting will be held tomorrow.' 'But I ___.'
A. certain B. certainly C. am certain D.am certainly
©Copyright Kara Grand - How to Become a Flight Attendant
My brother loves to watch football; I ___ hockey. A. prefer to watch
B. to prefer watching C. watch preferring D.preferring to watch
Many people are waiting for the latest memo. It will ___ soon. A. be circulate
B. circulate around C. come near D.come around
I think our family will ___.
A. be here shortly
B. shortly be here
C. here be shortly
D.here shortly be
Who ___ when Kevin is likely to turn up. A. know
B. do know C. is knowing D.knows
The planning manager is ___ a new work schedule now. A. arranging
B. arranging up C. be arrange D.to arranging
'Do you go out ___ during the week?'
'Yes, we sometimes go out.'
A. every often
B. in a time
C. once upon a time
D.once in a while
©Copyright Kara Grand - How to Become a Flight Attendant
The Gordon family will move to Houston, but we hope to ___
with them. A. keep touch B. keep at touch C. keep on touch D.keep in touch
Maria is not very organized. How do you ___ her?
A. put up with
B. put with
C. put up to
D.putting up with
'We should buy a new TV set.' 'But our old one will do for ___. A. a time being
B. the time being C. a being time D.the being time
'Do you have any idea how you will achieve the task?' 'Yes, I have it all ___.'
A. figures
B. figured for C. figured in D.figured out
My sister often ___ after breakfast.
A. goes for a walk
walking
goes a walk D.go to walking
©Copyright Kara Grand - How to Become a Flight Attendant
'Where ___ is the best place to eat pizza around here?' 'I am sorry, I don't know.'
A. are you suppose B. do you suppose C. supposedly D.you suppose
Every person has to ___ and respect other cultures. A. acquaint with
B. be aquatinted with C. get acquaint with D.getting acquainted with
'Are you ___ in trying out the new restaurant?'
'Yes, we are.'
cared
attended
concerned D.interested
It will be hard to say goodbye to Paul and Jenny. We are __ at the airport.
A. see them off B. see off them C. seeing them off D.seeing off them
'When did you get the skateboard?'
'My father gave ___.'
A. to me the skateboard last week
B. me the skateboard last night
C. to me the skateboard last night
D.last night the skateboard to me
©Copyright Kara Grand - How to Become a Flight Attendant
When Claire got home from the cinema, ___. A. she made a cup of tea
B. she was making a cup of tea C. she makes a cup of tea D.she has made a cup of tea
Grace believes she is the ___ young lady in the world. A. prettiest
B. most pretty C. most prettier D.most prettiest
She managed ___ her way through the little streets. A. to find
B. to find out C. to found D.to found out
Can you please ___ your elbows from the table?
move
move off
remove D.remove off
I wasn't ___ with how I handled the situation.
please
pleased
pleasing
D.pleasant
'When did Sonia and Luke arrive?' 'They arrived here an hour ___ you did.' A. ago
B. before C. since D.since before
©Copyright Kara Grand - How to Become a Flight Attendant
After ___ his homework, Amelie went out to the mall.
finish
to finish
finishing D.the finish of
___ go on holiday to France or Italy?
Do you rather
Will you rather
Would you rather
D.Won't you rather
'Who was the woman I saw you talking to yesterday?' 'She was ___.'
the woman next door
the next door woman
the woman next to the door D.the woman next by the door
Such event is always ___ to be true.
good
very good
so good
D.too good
It is important that everyone ___ his bit during the group exercise.
A. does B. do C. play D.have to
©Copyright Kara Grand - How to Become a Flight Attendant
This is the place ___ the dog was found.
that
which
where D.there
You should buy a cell phone. ___ you would be able to call me all the time.
So
Then
Well
D.Therefore
Thomas seems to be ___. A. in hurry
B. in a hurry C. on a hurry D.hurrying
___ Christmas, kids receive a lot of presents in the United States.
A. At the B. On C. In D.By
I wish you ___ how to make this cake last time.
teach
taught
have taught D.had taught
©Copyright Kara Grand - How to Become a Flight Attendant
How much money did he borrow ___ his friend? A. to
B. of C. off D.from
'How much bread is left?' '___.'
None
Nothing
Not some D.Not one
___ ended in 1918. A. World War First B. World War I
C. First World War D.World War the First
My sister loves music very much and has ___ of concert DVDs. A. a large collection
B. large collection C. much collections D.many collection
We couldn't enter the building. The security guard ___ let us in.' A. shall not
B. won't
C. shouldn't D.wouldn't
'Have you ever played football?'
'Yes, I ___ played it.'
have
have ever
have been D.had been
©Copyright Kara Grand - How to Become a Flight Attendant
Tina didn't go ___ this evening. She was at home. A. somewhere
B. anywhere C. no where D.someplace
If I ___ you, I would do that.
am
was
were D.had been
Nadine only travels to cities ___ hospitals are known to be well staffed.
A. which B. whose
C. that which D.that
By my 60th birthday, I ___ married for over 31 years.
A. will be
B. will have been
C. would be
D.would have been
Finally Lynn bought a ___ car. A. red new 2012 two-door
B. 2012 red new two-door C. new red 2012 two-door D.new two-door red 2012
©Copyright Kara Grand - How to Become a Flight Attendant
My mother taught me basic cooking and ___. A. to bake
B. how to bake C. how to baking D.baking
___ my childhood, I studied in Berline.
During
Ever
When D.While
Caroline’s hair is blond, and her eyes ___. A. blue
B. are blue C. was blue D.has been blue
The children ___ do their homework while listening to music yesterday.
A. was able to B. were able to C. would D.could have
The history students ___ by the guest lecturer from England at that time.
A. were learning
B. were being taught C. were being teaching D.were being learned
©Copyright Kara Grand - How to Become a Flight Attendant
'Hello! ___ Bob Harper speaking.' A. I'm
B. This is C. There is D.Here is
It is sometimes very difficult ___ in another language. A. to make oneself understood
B. for oneself to be understanding C. understanding oneself
D.to understand oneself
The soldiers rode through the city ___ of beautiful black horses. A. over the back
B. in the back C. back D.on the back
This is the ___ spaghetti I've ever tasted.
A. more good
B. most good
best D.most best
If Hannah asks her father, she ___ permission A. may have gotten
B. might have gotten C. might get D.maybe get
He fell from the roof of his house, ___ breaking his leg A. so
B. because C. thus D.whence
©Copyright Kara Grand - How to Become a Flight Attendant
My sister lived in Vietnam for two years and my niece ___ there. A. borned
B. born
C. was borned D.was born
___ the store manager, we don't need to come to work this Saturday.
A. According B. According of C. According from D.According to
You ___ see the dentist if that tooth ache persists.
better
better have
have better D.had better
How long does it take ___ the city center. A. get to
B. to get C. to get to D.getting to
She loves her new job and ___.
A. works hardly
B. hard works
C. hardly work
D.works hard
Please fill ___ this online application form. A. up
B. on C. down D.out
©Copyright Kara Grand - How to Become a Flight Attendant
'I've never seen that play.' '___ have I.'
A. So
B. Either C. Neither D.Too
'Haven't you been to Miami?' '___ been there.'
A. Yes, I haven't B. Yes, I wasn't C. No, I haven't D.No, I have
'Where does Steven live?' 'He lives ___.'
A. in the Perry Street B. on Perry Street C. at Perry Street D.on the Perry Street
Is your garage ___?
A. as large as mine
B. so large as me
C. as large as me
D.so large than mine
I've never seen ___. A. such a tall woman B. so tall woman
C. such tall woman D.as tall woman
©Copyright Kara Grand - How to Become a Flight Attendant
Please carry this parcel ___ the next room. A. inside
B. at C. in D.into
My sister didn't buy ___ clothes at that store. A. one
B. some C. a D.any
'How often do you play golf?'
'I play ___'
A. two times in a month
B. two times a month
C. two months a time
D.two times of a month
Martin started his current job ___ June 14. A. at
B. on C. in D.to
Would you go with us if you ___ the time? A. will have
B. have
C. would have D.had
There hasn't ___.
A. been an event like this before
B. been an event like before this
C. an event been like this before
D.before an event been like this
©Copyright Kara Grand - How to Become a Flight Attendant
You had better stay ___ home and take care of your sister. A. at
B. in
C. inside D.into
'Whose computer is this?'
'It's ___.'
A. the computer of my friend
B. my friend's
C. belong a friend of mine
D.one of my friends
'How do you start peeling a potato?' 'Hold it ___.'
A. on your left firmly hand B. in your firmly left hand C. firmly in your left hand D.firmly on your left hand
It is really hard to believe ___.
A. he would do such a terrible thing
B. such a terrible thing he would do
C. to do he would such a terrible thing
D.would he do such a terrible thing
'Did you fully understand what she said?' '___.'
A. I think so B. So I think C. I so think D.So think I
©Copyright Kara Grand - How to Become a Flight Attendant
Rachel is the woman standing ___ my sister. A. before
B. to the front of C. in front of D.front of
___ the audience safely left the cinema through the fire exits. A. Every one
B. Every member C. Every member of D.Every all of
She ___ she was going to visit her sister in New York.
A. spoke that
B. talked that
C. said that
D.told that
We ___ our favorite singer's performance. A. were disappointed by
B. were disappointed of C. were disappointing D.were disappointing in
©Copyright Kara Grand - How to Become a Flight Attendant
ANSWERS
1 |
A |
26 |
D |
51 |
B |
76 |
D |
2 |
C |
27 |
D |
52 |
D |
77 |
C |
3 |
D |
28 |
A |
53 |
D |
78 |
C |
4 |
A |
29 |
B |
54 |
A |
79 |
D |
5 |
C |
30 |
D |
55 |
B |
80 |
D |
6 |
A |
31 |
A |
56 |
A |
81 |
C |
7 |
C |
32 |
B |
57 |
D |
82 |
C |
8 |
C |
33 |
B |
58 |
A |
83 |
B |
9 |
B |
34 |
D |
59 |
B |
84 |
A |
10 |
A |
35 |
C |
60 |
C |
85 |
A |
11 |
D |
36 |
B |
61 |
B |
86 |
D |
12 |
D |
37 |
A |
62 |
B |
87 |
D |
13 |
D |
38 |
A |
63 |
C |
88 |
B |
14 |
C |
39 |
A |
64 |
D |
89 |
B |
15 |
B |
40 |
C |
65 |
A |
90 |
D |
16 |
C |
41 |
B |
66 |
B |
91 |
A |
17 |
D |
42 |
B |
67 |
B |
92 |
A |
18 |
B |
43 |
C |
68 |
B |
93 |
B |
19 |
D |
44 |
C |
69 |
B |
94 |
C |
20 |
C |
45 |
A |
70 |
A |
95 |
A |
21 |
A |
46 |
D |
71 |
D |
96 |
A |
22 |
D |
47 |
A |
72 |
C |
97 |
C |
23 |
A |
48 |
C |
73 |
C |
98 |
C |
24 |
D |
49 |
B |
74 |
C |
99 |
C |
25 |
A |
50 |
B |
75 |
D |
100 |
A |
©Copyright Kara Grand - How to Become a Flight Attendant
