- •1.1 The life of a flight attendant
- •1. See the world at no cost to you
- •2. Meet awesome people
- •3. Broaden your mind and experiences
- •4. Loads of free time
- •5. Flexible ever-changing team and environment
- •Your accommodation, transportation and uniform will be taken care of
- •People will be admiringly staring at you and your colleagues when walking through airports
- •Staff travel
- •9. Discounts everywhere
- •1. Away from home and family
- •3. Health
- •4. Relationships
- •5. Holidays
- •1.2 Your prospect employer
- •1.2.1 Emirates Airlines
- •1.2.2 Etihad Airways
- •1.2.3 Qatar Airways
- •1.3 Who is hiring
- •1.4 Your worries and questions answered
- •2.1 Before the assessment
- •2.1.1 Creating your cv
- •Personal details Include
- •2. Professional experience
- •Include
- •3. Education
- •Include
- •4. Skills
- •5. References
- •Include
- •Important points about your cv
- •2.1.2 Application photos
- •Important points about your photographs
- •2.1.3 Online application
- •1. Introduction
- •2. Letter of application
- •3. Personal details
- •4. Education and training
- •5. Career history
- •6. References
- •7. Photographs
- •8. Submit application
- •1. Basic requirements questionnaire
- •2. Contact details
- •3. Cv Upload
- •4. Application Questions
- •5. Language Skills
- •6. Application confirmation
- •1. Personal details
- •2. Competency Questions
- •3. Virtual Interview Questions
- •4. Key skills
- •5. Attach cv
- •6. Required attachments
- •7. Application submission
- •Important points about your online application
- •Perfume
- •Handbag
- •2.2.2 How to be confident during the assessment day
- •2.2.3 Documents
- •2.2.4 Open Day
- •2.2.5 Cv Submission Day
- •2.2.6 Assessment Day
- •Video Interview
- •Introduce yourself
- •Introduce others
- •Important points about the first stage of the assessment day
- •2.2.6.3.1 Exercise 1 - Prioritization
- •Important
- •2.2.6.3.2 Exercise 2 - Customer service
- •Important
- •2.2.6.3.3 Exercise 3 - Team-building
- •Important
- •Important points about the group exercise
- •2.2.6.4.1 100 Missing Words Test advice
- •2.2.6.4.2 Reading and understanding test
- •Important points about your English Test
- •Important points about the Math Test
- •Important points about the assessment day
- •2.2.7. Final Interview
- •1. Tell me about yourself.
- •2. Why do you want to work for our airline?
- •3. Do you know anyone who works for us?
- •4. Why do you want to be a Flight Attendant?
- •5. What makes a good cabin crew?
- •What can you do for us that someone else can't?
- •What do you find most attractive about this position? What seems least attractive about it?
- •What is your definition of the cabin crew position.
- •9. What do you ultimately want to become?
- •10. What values will you bring to this company?
- •At what point in life did you choose this profession?
- •Tell me about your dream job.
- •Why do you think you would do well at this job?
- •14. Why are you leaving your present job?
- •What are the responsibilities of your current/last position?!
- •In your current/last position, what features do you like the most? The least?
- •What have you learned from the mistakes you made on the job?
- •18. How successful have you been so far?
- •What have you been doing since your last job?
- •20. What have you done in the past year?
- •Where would you like to be in your career five years from now?
- •Are you willing to put the interests of the organization ahead of your own?
- •What are the positive traits you don't have?
- •What skills or qualities you think are important for dealing effectively with customers? Provide an example of when you have displayed these.
- •25. Do you work better in a team or alone?
- •How would your friends or coworkers describe you?
- •Tell me about a time when you helped someone.
- •Tell me about a time you made a suggestion to improve business.
- •Tell me about the most fun you ever experienced on the job.
- •What techniques and tools do you use to keep yourself organized?!!
- •Give me an example of a time that you felt you went above and beyond the call of duty at work.!
- •What are the steps you follow to study a problem before making a decision?
- •Describe a time when your work was criticized.
- •Explain what has disappointed you most about a previous job?
- •What is your greatest failure, and what did you learn from it?!
- •If I were your supervisor and asked you to do something that you disagreed with, what would you do?
- •37. When were you most satisfied in your job?
- •Can you describe a time when you had to be flexible in your job?
- •Can you describe a situation when you had to take charge at the job?
- •Have you ever had a deadline?!
- •Describe a time you worked as part of a team and it failed due to one or a couple of people.
- •Give me an example of a time when you did not agree with your supervisor. What was it and what did you do?
- •Describe a time when you had to deal with conflicting demands.
- •44. Do you have any blind spots?
- •Describe a time you were faced with a customer of a different background and you had to change the way you communicated and behaved towards them.
- •Give me an example of a situation when you had to be diplomatic to your customer.
- •Give me an example of a situation when you had to say no to the customer.
- •Give me an example of a situation when you did something extra for your customer. What was it?
- •49. What are your strengths?
- •50. What are your weaknesses?
- •Tell me about a time when you had to deal with a co-worker who wasn’t doing his/her fair share of the work. What did you do and what was the outcome?
- •Give me an example of a time you did something wrong. How did you handle it?!
- •Describe how you would handle a situation if you were required to finish multiple tasks by the end of the day, and there was no conceivable way that you could finish them.!
- •Tell me about a time you misjudged a person.
- •What's the most difficult decision you've made in the last two years and how did you come to that decision?
- •Tell me about a challenge at work you faced and overcame recently.
- •How are you planning to establish credibility with the members of your team?
- •58. Tell me about a time you resolved a conflict.
- •Have you worked with someone you didn't like? If so, how did you handle it?
- •What sorts of people do you enjoy working with?
- •What is the kind of person you refuse to work with?
- •What kind of situation do you find stressful?
- •Would you say that you can easily deal with high pressure situations?
- •Describe a situation where you had to make a quick decision.
- •What do you enjoy the most about working with customers?
- •When could your customer service have been better?
- •Give an example of excellent customer service that you experienced as a customer.
- •Give an example of excellent customer service you provided.
- •How can you deal with an upset guest in the plane?
- •If I spoke to your boss, what would he say are your greatest strengths and weaknesses?
- •71. What do you expect from a supervisor?
- •Do you think a manager should be feared or liked?
- •What motivates you to do the best on the job?
- •If you had to choose one, would you consider yourself a big-picture person or a detail-oriented person?!!
- •75. How would you describe your work style?!
- •76. What is your communication style?
- •77. Do you like to work autonomously or collaboratively?
- •How do you like to work with your supervisor?
- •List five words that describe your character.
- •80. Do you plan your day?
- •81. What will you miss about your present job?!
- •What are you looking for in terms of career growth?
- •83. Who is your hero? Why?
- •Describe your motivation for going to the college or university you attended.
- •What is the most important thing you learned in school?
- •86. Why did you choose your major?
- •Your resume suggests that you may be over-qualified or too experienced for this position. What is your opinion?
- •How do you want to improve yourself in the next year?
- •If you had enough money to stop working right now, would you?
- •Do you have any language abilities that might assist you in performing this job?
- •Do you have any restrictions on your ability to travel?
- •92. Do you need additional training?
- •How will you be able to cope working such long shifts?
- •How long do you expect to work for us if hired?
- •What did you do to prepare for this interview?
- •How would you react if we asked you to change your appearance to fit in with our company?
- •Which is more important to you, the money or the work?
- •What advice would you give to someone who was applying to become Cabin Crew?
- •Are you applying for any other airlines? What if more than one airline offers you the job?
- •100. Why should we hire you?
- •101. Do you have any questions for me?
- •Important points about the Final Interview
- •2.3 After the assessment
- •2.3.1 Golden Call and Successful Candidate Email
- •2.3.2 Documents submission
- •2.3.3 Date of Joining (doj)
- •2.3.4 Documents to prepare for your departure
- •3.1 Family and friends
- •3.2 What to pack
- •3.3 New place called home
- •3.4 The training
Important
"Take the text and highlight the key information. It will be easier to find the important key points of the task.
"Do not be overbearing.
"Do not talk too much.
"Voice your opinion but do not try to impose it over your colleagues, even when you are 100% convinced that you are right.
"Do not be completely silent.
"Do not raise your tone.
"Make sure that you say one or two things and then allow other people to participate as well.
"Stick to your own task. If you are not in charge of keeping the time, do not double check with the time-keeper how much time you have available. That is their job. Trust your colleagues.
"If there is somebody else who is overbearing and taking charge, do not get frustrated, just make sure your voice is heard at least couple of times.
"Have an open body posture.
"Smile at your team members, but don't overdo it.
©Copyright Kara Grand - How to Become a Flight Attendant
"Do not look at the assessors to get a clue of how you are doing.
The interviewers will take a lot of notes, do not get intimidated by it. This is just so they can have all the information to make a hiring decision later.
LANGUAGE TO USE
Guide yourself from the following examples as to the type of language to use:
• When expressing an opinion
I believe we should consider first what we need to survive in that environment. What do you think?
• When not agreeing with a team member
I understand what you are saying about the parachute silk being a great tool for protection, however we should also consider that maybe the water should get a higher position. We wi$ need it to replenish the water loss.
• When keeping the time
I just want remind you that we have 5 minutes le% and 10 more items to agree upon.
When making a group decision if you are the one writing the answers
So we agreed that the box of matches wi$ be on the last position. Are we a$ ok with this?
©Copyright Kara Grand - How to Become a Flight Attendant
ANSWERS
Item |
Item |
NASA Reasoning |
|
ranki |
|
|
ng |
|
Box of matches |
15 |
Virtually worthless -- there's no oxygen on the |
|
|
moon to sustain combustion |
Food concentrate |
4 |
Efficient means of supplying energy |
|
|
requirements |
50 feet of nylon rope |
6 |
Useful in scaling cliffs and tying injured |
|
|
together |
Parachute silk |
8 |
Protection from the sun's rays |
Portable heating unit |
13 |
Not needed unless on the dark side |
Two .45 calibre pistols |
11 |
Possible means of self-propulsion |
One case of dehydrated |
12 |
Bulkier duplication of food concentrate |
milk |
|
|
Two 100 lb. tanks of |
1 |
Most pressing survival need (weight is not a |
oxygen |
|
factor since gravity is one-sixth of the Earth's -- |
|
|
each tank would weigh only about 17 lbs. on the |
|
|
moon) |
Stellar map |
3 |
Primary means of navigation - star patterns |
|
|
appear essentially identical on the moon as on |
|
|
Earth |
Self-inflating life raft |
9 |
CO2 bottle in military raft may be used for |
|
|
propulsion |
Magnetic compass |
14 |
The magnetic field on the moon is not |
|
|
polarized, so it's worthless for navigation |
20 liters of water |
2 |
Needed for replacement of tremendous liquid |
|
|
loss on the light side |
Signal flares |
10 |
Use as distress signal when the mother ship is |
|
|
sighted |
First aid kit, including |
7 |
Needles connected to vials of vitamins, |
injection needle |
|
medicines, etc. will fit special aperture in |
|
|
NASA space suit |
Solar-powered FM |
5 |
For communication with mother ship (but FM |
receiver-transmitter |
|
requires line-of-sight transmission and can only |
|
|
be used over short ranges) |
©Copyright Kara Grand - How to Become a Flight Attendant
Scoring
For each item, mark the number of points that your score differs from the NASA ranking, then add up all the points. Disregard plus or minus differences. The lower the total, the better your score.
0 - 25 excellent
26 - 32 good
33 - 45 average
46 - 55 fair
56 - 70 poor -- suggests use of Earth-bound logic
71 - 112 very poor – you’re one of the casualties of the space program!
***This was published in the July 1999 issue of the NightTimes
FINAL NOTES
Unless you work for NASA and you have been trained in Moon survival skills, there is a very high chance that you and your team members will not be able to fulfill the task and give all the correct answers. That is absolutely fine and normal. How you worked together with your team and how you managed to come up with the answers are the most important aspects. This will establish if you and your team members are going to continue the Assessment Day or be sent home.
Be a good sport, encourage each other, collaborate well and learn to let go for the better of the group.
SIMILAR EXERCISES
You are part of the cabin crew when your aircraft had a technical difficulty and had an emergency landing in the jungle. You have people who are hurt and you need to get back in the aircraft to take the necessary things. You are given a list of equipment that you must sort in order of importance.
©Copyright Kara Grand - How to Become a Flight Attendant