- •1.1 The life of a flight attendant
- •1. See the world at no cost to you
- •2. Meet awesome people
- •3. Broaden your mind and experiences
- •4. Loads of free time
- •5. Flexible ever-changing team and environment
- •Your accommodation, transportation and uniform will be taken care of
- •People will be admiringly staring at you and your colleagues when walking through airports
- •Staff travel
- •9. Discounts everywhere
- •1. Away from home and family
- •3. Health
- •4. Relationships
- •5. Holidays
- •1.2 Your prospect employer
- •1.2.1 Emirates Airlines
- •1.2.2 Etihad Airways
- •1.2.3 Qatar Airways
- •1.3 Who is hiring
- •1.4 Your worries and questions answered
- •2.1 Before the assessment
- •2.1.1 Creating your cv
- •Personal details Include
- •2. Professional experience
- •Include
- •3. Education
- •Include
- •4. Skills
- •5. References
- •Include
- •Important points about your cv
- •2.1.2 Application photos
- •Important points about your photographs
- •2.1.3 Online application
- •1. Introduction
- •2. Letter of application
- •3. Personal details
- •4. Education and training
- •5. Career history
- •6. References
- •7. Photographs
- •8. Submit application
- •1. Basic requirements questionnaire
- •2. Contact details
- •3. Cv Upload
- •4. Application Questions
- •5. Language Skills
- •6. Application confirmation
- •1. Personal details
- •2. Competency Questions
- •3. Virtual Interview Questions
- •4. Key skills
- •5. Attach cv
- •6. Required attachments
- •7. Application submission
- •Important points about your online application
- •Perfume
- •Handbag
- •2.2.2 How to be confident during the assessment day
- •2.2.3 Documents
- •2.2.4 Open Day
- •2.2.5 Cv Submission Day
- •2.2.6 Assessment Day
- •Video Interview
- •Introduce yourself
- •Introduce others
- •Important points about the first stage of the assessment day
- •2.2.6.3.1 Exercise 1 - Prioritization
- •Important
- •2.2.6.3.2 Exercise 2 - Customer service
- •Important
- •2.2.6.3.3 Exercise 3 - Team-building
- •Important
- •Important points about the group exercise
- •2.2.6.4.1 100 Missing Words Test advice
- •2.2.6.4.2 Reading and understanding test
- •Important points about your English Test
- •Important points about the Math Test
- •Important points about the assessment day
- •2.2.7. Final Interview
- •1. Tell me about yourself.
- •2. Why do you want to work for our airline?
- •3. Do you know anyone who works for us?
- •4. Why do you want to be a Flight Attendant?
- •5. What makes a good cabin crew?
- •What can you do for us that someone else can't?
- •What do you find most attractive about this position? What seems least attractive about it?
- •What is your definition of the cabin crew position.
- •9. What do you ultimately want to become?
- •10. What values will you bring to this company?
- •At what point in life did you choose this profession?
- •Tell me about your dream job.
- •Why do you think you would do well at this job?
- •14. Why are you leaving your present job?
- •What are the responsibilities of your current/last position?!
- •In your current/last position, what features do you like the most? The least?
- •What have you learned from the mistakes you made on the job?
- •18. How successful have you been so far?
- •What have you been doing since your last job?
- •20. What have you done in the past year?
- •Where would you like to be in your career five years from now?
- •Are you willing to put the interests of the organization ahead of your own?
- •What are the positive traits you don't have?
- •What skills or qualities you think are important for dealing effectively with customers? Provide an example of when you have displayed these.
- •25. Do you work better in a team or alone?
- •How would your friends or coworkers describe you?
- •Tell me about a time when you helped someone.
- •Tell me about a time you made a suggestion to improve business.
- •Tell me about the most fun you ever experienced on the job.
- •What techniques and tools do you use to keep yourself organized?!!
- •Give me an example of a time that you felt you went above and beyond the call of duty at work.!
- •What are the steps you follow to study a problem before making a decision?
- •Describe a time when your work was criticized.
- •Explain what has disappointed you most about a previous job?
- •What is your greatest failure, and what did you learn from it?!
- •If I were your supervisor and asked you to do something that you disagreed with, what would you do?
- •37. When were you most satisfied in your job?
- •Can you describe a time when you had to be flexible in your job?
- •Can you describe a situation when you had to take charge at the job?
- •Have you ever had a deadline?!
- •Describe a time you worked as part of a team and it failed due to one or a couple of people.
- •Give me an example of a time when you did not agree with your supervisor. What was it and what did you do?
- •Describe a time when you had to deal with conflicting demands.
- •44. Do you have any blind spots?
- •Describe a time you were faced with a customer of a different background and you had to change the way you communicated and behaved towards them.
- •Give me an example of a situation when you had to be diplomatic to your customer.
- •Give me an example of a situation when you had to say no to the customer.
- •Give me an example of a situation when you did something extra for your customer. What was it?
- •49. What are your strengths?
- •50. What are your weaknesses?
- •Tell me about a time when you had to deal with a co-worker who wasn’t doing his/her fair share of the work. What did you do and what was the outcome?
- •Give me an example of a time you did something wrong. How did you handle it?!
- •Describe how you would handle a situation if you were required to finish multiple tasks by the end of the day, and there was no conceivable way that you could finish them.!
- •Tell me about a time you misjudged a person.
- •What's the most difficult decision you've made in the last two years and how did you come to that decision?
- •Tell me about a challenge at work you faced and overcame recently.
- •How are you planning to establish credibility with the members of your team?
- •58. Tell me about a time you resolved a conflict.
- •Have you worked with someone you didn't like? If so, how did you handle it?
- •What sorts of people do you enjoy working with?
- •What is the kind of person you refuse to work with?
- •What kind of situation do you find stressful?
- •Would you say that you can easily deal with high pressure situations?
- •Describe a situation where you had to make a quick decision.
- •What do you enjoy the most about working with customers?
- •When could your customer service have been better?
- •Give an example of excellent customer service that you experienced as a customer.
- •Give an example of excellent customer service you provided.
- •How can you deal with an upset guest in the plane?
- •If I spoke to your boss, what would he say are your greatest strengths and weaknesses?
- •71. What do you expect from a supervisor?
- •Do you think a manager should be feared or liked?
- •What motivates you to do the best on the job?
- •If you had to choose one, would you consider yourself a big-picture person or a detail-oriented person?!!
- •75. How would you describe your work style?!
- •76. What is your communication style?
- •77. Do you like to work autonomously or collaboratively?
- •How do you like to work with your supervisor?
- •List five words that describe your character.
- •80. Do you plan your day?
- •81. What will you miss about your present job?!
- •What are you looking for in terms of career growth?
- •83. Who is your hero? Why?
- •Describe your motivation for going to the college or university you attended.
- •What is the most important thing you learned in school?
- •86. Why did you choose your major?
- •Your resume suggests that you may be over-qualified or too experienced for this position. What is your opinion?
- •How do you want to improve yourself in the next year?
- •If you had enough money to stop working right now, would you?
- •Do you have any language abilities that might assist you in performing this job?
- •Do you have any restrictions on your ability to travel?
- •92. Do you need additional training?
- •How will you be able to cope working such long shifts?
- •How long do you expect to work for us if hired?
- •What did you do to prepare for this interview?
- •How would you react if we asked you to change your appearance to fit in with our company?
- •Which is more important to you, the money or the work?
- •What advice would you give to someone who was applying to become Cabin Crew?
- •Are you applying for any other airlines? What if more than one airline offers you the job?
- •100. Why should we hire you?
- •101. Do you have any questions for me?
- •Important points about the Final Interview
- •2.3 After the assessment
- •2.3.1 Golden Call and Successful Candidate Email
- •2.3.2 Documents submission
- •2.3.3 Date of Joining (doj)
- •2.3.4 Documents to prepare for your departure
- •3.1 Family and friends
- •3.2 What to pack
- •3.3 New place called home
- •3.4 The training
2.2.3 Documents
Thinking ahead and being optimistic that your CV will be selected, you should already prepare some documents for the final stages of the interview.
Make sure you have ready the following:
CV - 2 copies on white paper
reference list - 2 copies on white paper
copy of your passport first page - 3 colored copies of the first page (the page with the photo and your personal details)
copy of your highest educational certificate plus all the other extra certificates you have (language skills or other relevant vocational courses)
service letters - from current and previous employer
passport photos - 6
full-length photo in business attire - 1
full-length photo in casual attire - 2
*only if you apply for Emirates Airlines see details here
registration form
*only if you apply for Etihad Airways - download here
©Copyright Kara Grand - How to Become a Flight Attendant
2.2.4 Open Day
Emirates, Etihad and Qatar Airways organize Open Days as recruitment events.
The definition given by Emirates:
'Open Days are information sessions held a$ over the world to give you the opportunity to find out what it’s like to work as Emirates Cabin Crew. These sessions are also an opportunity for you to meet our recruitment team, submit your CV and begin the process of starting your new career with Emirates. If you’ve got what it takes, you’$ be invited to attend the Emirates Cabin Crew screening and assessment process, either the same day, or the fo$owing day, depending on the number of candidates in attendance. Final interviews wi$ be scheduled over the course of the same week. It is a great idea, therefore, to plan ahead and have copies of your documents and certificates ready and available.'
Etihad says ‘An Open Assessment is open to anyone who meets our criteria, an invitation to attend is not necessary.’
Bear in mind that even when you apply online and you receive an invitation from the airline to participate in an Open Day, it is not guaranteed that your CV will be selected and you will be offered a chance to participate in the assessment day.
What is rea$y an Open Day?
The Open Day is a recruitment event where you do not need any previous online application. That means that you can just show up at the advertised location with the required documents and hope that your CV is selected and you will be asked to stay longer and participate in the Assessment Day.
©Copyright Kara Grand - How to Become a Flight Attendant
What wi$ happen during the Open Day?
When you arrive at the location, you will probably be overwhelmed by the number of people who showed up. There have been instances where even 300 people came to an Open Day.
You will be asked into a conference room and shown a video about the airline and the city where the airline is based. This should not take more than 20 minutes, followed by a Questions and Answers session. You can ask the recruiters anything you like about the airline, its employees, its base, life in the Middle East, career perspective with the airline, etc.
Don't be shy and if you have a good question that might benefit the others, you may ask.
Pay attention during the presentation and do not ask about issues that were already covered in the video.
Questions you should ask
✓Is there a maximum age practiced by your airline for hiring flight attendants?
✓What is the process for in-house promotions?
✓What is the airline policy regarding family members visiting?
✓What is the best part of being a flight attendant?
✓Does the airline support continuous education?
Questions you should NOT ask
!What are my chances to meet a nice guy in the first class and get married?
!Are there rude passengers? Is this a difficult job?
!Do we really have to clean the toilets?
!Is it true that during night flights we are not allowed to sleep or read newspapers?
After the Q&A session, you will be invited to drop your CV and your photos. You will be asked 2-3 questions about what the assessor finds interesting in your CV.
©Copyright Kara Grand - How to Become a Flight Attendant
This is your first impression with the recruiter. Smile and be polite, answer the questions truthfully without losing yourself into too many details.
At this point, you will be given a number that will be your reference number for the remaining of the assessment process.
CV
Printed on white paper, ideally will have only one page and a separate page with references. While you hand in your resume, ask if they require the details of your references and attach the separate paper to the main page. Have a paper clip with you.
Photos
1 full length colored photograph
4 colored passport size photographs
There will be two scenarios here:
If more than 100 people show up, the assessors will need extra time to go through all the CVs. You will be asked at this point to go home and expect a phone call in the afternoon if your CV was selected. This is when you will be informed of the details of the Assessment Day. Most of the time it is scheduled for the next day.
If there aren’t so many candidates (less than 100 people), you will be asked to go for a coffee break while the assessors look though the CVs and select the ones who will be participating in the Assessment Day.
If you are not from the city where the Assessment Day takes place, think ahead and make arrangements for accommodation and transportation. The Assessment Day will last one full day and the Final Interview will take place the following day.
©Copyright Kara Grand - How to Become a Flight Attendant