20. To Hold a Parcel for Pick-up

Exercise 1 Practice reading the following words and word combinations. Be sure in their pronunciation. Learn them by heart.

the package	пакет
Thanks for your consideration!	Спасибо за внимание!
By all means	Пожалуйста!

Exercise 2 Learn the following dialogues

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 A: I'd like to leave a parcel for one of my friends. Is that okay? B: All I need is your name, the name of your friend, and the time of pick-up. A: All of that's on the package. Can I just bring it down to your desk? B: That would be most convenient for me. Thanks for your consideration! 2

  A: I want to leave a parcel for a friend to pick up. Can I do that? B: Just tell me your name, your friend's name, and when your friend is coming by. A: I'll put all that information on the package and just bring it down to you. Is that okay? B: That sounds great, sir. Thank you. 3

A: Can I leave a parcel with you for one of my friends to pick up later? B: I just need your name and your friend's name. Also, tell me when he is coming by. A: How about if I write all that on the package and then bring it down to you? B: Perfect. Thank you for doing that. 4

A: I've got a parcel here that a friend is going to pick up. Can I leave it with you? B: No problem. Just tell me your name, his name, and when he's coming by. A: I'll just write all that info on the parcel itself and then bring it to you. B: Sir, you make my work too easy. Thank you. 5

A: A friend is picking up a parcel. Can I leave the parcel with you? B: By all means, sir. Just give me your name, his name, and when he will be coming by. A: I can put all of that right on the package and then bring it down to you, if that's okay. B: Well, thank you for doing that, sir. I wish all guests were like you.

Exercise 3 Render the contents of the dialogue in indirect speech with the use of the highlighted words.

Exercise 4 Give all possible answers to the given phrases:

1) – I want to leave a parcel for a friend to pick up. Can I do that?

–............................................

2) – I'll put all that information on the package and just bring it down to you. Is that okay?

–…………………………….

21. Calling to Cancel a Reservation

Exercise 1 Practice reading the following words and word combinations. Be sure in their pronunciation. Learn them by heart.

to cancel a reservation	отменить бронирование
personal matters	личные дела
need fixing	нужно решить
I'm glad that wasn't too much of a bother.	Рад, что не слишком побеспокоил.

Exercise 2 Learn the following dialogues

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 A: I'm calling to cancel a reservation I made earlier in the week.  B: To cancel your reservation, I need your name, phone number, and date of trip, please. A: Rudy Randolph, 818-555-1234. My reservation begins on the second Monday of April. B: I see your reservation on my computer. Let me just cancel it, and you'll be all set! A: Thanks. I'll call again when things get better at home. B: You're welcome. 2

A: I need to cancel my reservation. I have personal matters that need fixing. B: That's not a problem. Just give me your name, phone number, and date of visit. A: Rudy Randolph, 818-555-1234, April 9 through 15. B: I see your info here on the screen. I'll hit just one button, sir, and you're cancelled. A: Thank you. I'm glad that wasn't too much of a bother. B: It's a pleasure. 3

A: I made a reservation earlier this week, but I have to cancel it. B: No problem, sir. Just tell me your name, phone number, and date of reservation. A: Great! I'm Rudy Randolph, 818-555-1234, and my reservation was for April 9 to 15. B: Sir, let me hit the delete button, and your reservation will be cancelled. A: That was nice and fast. Thanks. B: Not at all. 4

A: I hate to do this, but I've got to cancel a reservation I made earlier this week. B: All I need is your name, phone, and reservation date. A: My name is Rudy Randolph. I'm at 818-555-1234. The reservation was for April 9. B: Randolph, Rudy. Let me hit one button, sir, and now your reservation is cancelled. A: Thank you. I'll make another reservation as soon as I can. B: It's been my pleasure to help you. 5

 A: My wife is sick, so I have to cancel a reservation I made. B: If you'll just give me your name, phone, and date of visit, I can cancel your reservation. A: I'm Rudy Randolph at 818-555-1234, April ninth to the fifteenth. B: Mr. Randolph. Okay, one second, sir, and there you go. Your reservation is now cancelled.  A: I wish everything in life was so simple, thank you. B: Not a problem, sir. Please remember us in the future.

Exercise 3 Render the contents of the dialogue in indirect speech with the use of the highlighted words.

Exercise 4 Give all possible answers to the given phrases:

1) – I need to cancel my reservation.

–............................................

2) – Your reservation is now cancelled.  –…………………………….

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