The travel game
Work with a partner. You are both travelling to Chris Stein's office in Prague. Student A takes one route and Student B takes another. Use a counter and throw a coin. If the coin lands on heads, move forward one space and role-play the conversation with your partner on that space. If the coin lands on tails, stay where you are and pass the coin to your partner. The winner is the first person to reach Chris's office.
Buy a plane ticket to Prague at the ticket office |
Take a taxi to the airport. Make small talk with the taxi driver |
YOUR OFFICE
◄A B►
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Call a hotel and make a reservation for two nights |
Buy a ticket for the Airport Express train |
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Ask what time the next train leaves |
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Ask where you can change money |
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Buy a drink and something to eat at the airport |
Check in for your flight at the airport |
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Your plane is late boarding. Ask the reason for the delay |
Ask how to get to Gate B22 |
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Make small talk with the person sitting next to you on the plane |
Order a drink and something to eat on the plane |
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Ask at Tourist Information for the phone number of a hotel in the Old Town |
Ask at the Information desk in Prague where the taxis are |
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Call a hotel from the airport and book a room for the night |
Take a taxi to your hotel |
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Ask which bus goes to the Old Town and how much a ticket costs |
Check into your hotel and ask what time breakfast is |
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Check into your hotel and order a taxi to take you to the New Town |
Ask the hotel for a wake-up call and a newspaper the next morning |
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Check into the company Reception |
CHRIS STEIN'S OFFICE |
Make small talk with Chris Stein when he picks you up |
Ask the hotel for a wake-up call and a newspaper the next morning |
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Case study 2
Background
The Pacific Hotel is in Sydney, Australia. Twelve people want to book rooms for next week.
Ground floor
Busy road Busy road Busy road Busy road
Reception |
Stairs |
Room 2 (very small single) A140$ |
Room 4 (large single) A$200 • noisy |
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Room 1 (occupied) |
Room 3 (double) A$260 • quiet and sunny • very comfortable |
Room 5 (occupied) |
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Sea Sea Sea Sea
First floor
Busy road Busy road Busy road Busy road
Stairs
Room 6 (very large double) A$370 |
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Room 7 (double) A$200 |
Room 9 (occupied) |
• deluxe room |
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• quiet and sunny |
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•very comfort-table |
Room 8 (double) A$280 •extra beds for children •quiet and sunny |
Room 10 (double) A$250 • quiet and sunny |
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Sea Sea Sea Sea
Guests and room requirements
Anna and three friends aged 50-70. They want two double rooms. They can pay A$240 for each room.
Mr and Mrs Schmidt. They are just married. They can pay A$280.
Mr Jensen and his son. The son is in a wheelchair. They can pay A$280.
Mr Wang is a writer and wants a quiet room. He can payA$180.
Madame Berger and her rich friend. They want a sunny room with a lovely view. Price is not important.
Ms Steele, a businesswoman, wants a large, quiet room. Price is not important.
Task
1. Work in pairs. You are the hotel manager and the assistant manager. Decide which room(s) you can offer each guest.
We can offer Anna rooms 1 and 7.
We can't use room 1. It's occupied.
2. Now work in groups of four. Compare your ideas.
3. Discuss what you can say to each guest.
We can offer you a double room on the first floor. It costs two hundred dollars per night.
Writing
You are a receptionist at the hotel. Choose a guest and write a fax to confirm the details of their stay. Include the date of arrival, date of leaving, type of room and the price.
Dear...
I am happy to confirm the following details of your stay…
Grammar