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3. Use expressions from the Notes below to complete the letter a.

Rainbow Training Institute

Phone 081 883 2555 53 Bradburn Close

Fax 081 884 9345 Muswell Hill

London N10 IPJ

J.Fisher

The Personnel Manager

DJ Banking Corp.

54 Smitson Ave

London E17 6TY

20 September 2005

Re; International Sales Workshop 5 November

Dear Mr Fisher

1_____( explaining the reasons for writing)_______________________________

unfortunately we have had to cancel our November workshop. However, we can

include your staff in the October workshop instead if this is convenient.

2. ( apologizing)_________ we were unable to inform you of this change earlier,

and I hope you will be able to attend at this earlier date.

3. ( requesting ) _______________ let me know_.................................4…….

(expressing urgency ) the names of your staff who will be attending on October 8.

………………………………5. ( ending) your staff will find the workshop both useful and informative.

Yours _.........................._____ 5( closing).

T. Reading

Training Manager

NOTES :

1. Mістер Рідінг, сповіщаємо Вас що; був би вдячним якщо б Ви...; цим факсом підтверджуємо; як найшвидше; я впевнений; надсилаємо список; був би вдячним якби ...; щиро Ваш; чекаю з нетерпінням, я жалкую що…; 2. References : With reference to …, I thank you for your letter of 5 July, Further to our telephone conversation; 3. Confirming: I am pleased to confirm that, I confirm that…,This is to confirm that; 4. Requesting : I would be grateful if you could , I would appreciate it if you could, Could you please…? 5. Apologizing ; I regret that…, I am afraid that.., I am sorry that, I apologize for…; 6. Expressing urgency : at your earliest convenience, …without delay, …as soon as possible. 7; Ending the letter: I look forward to …, I am sure that…, I hope…, See you soon (informal).

4. Complete the fax which was sent in reply to the letter a. Use expressions from the Notes above:

DJ Banking Corp.

54 Smithson Ave

London E17 6TY

23 September 2005

Training Manager

Rainbow Training Institute

Fax 081 884 9345

Re: _____________

Dear …………………….__________________________

……………………………………..five members of our staff will be able to attend the October workshop.

……………………………………the names and addresses of the five participants.

These are not the same five people as were to attend the November workshop.

……………………………………................

you could send me five copies of the workshop program and maps showing the location of the Institute.

…………………………………….._ meeting you on 8 October.

J.Fisher

Personnel Manager