1. Match pairs of phrases

1. card a. booking

2. room b. laundry

3. office c. single

4. parlour d. outdoor

5. swimming-pool e. arriving

6. service f. beauty

2. Write the expressions in the correct column.

* satellite TV * gym * bath * beauty parlour * restaurants and bars * Internet access * cheap dormitory beds * hair-drier *

hotel accommodation and facility	services

Social English

1. Checking in

a) Complete the conversation with a phrase from the box

Here you are I have a reservation It’s OK

Non-smoking, please That’s right Where’s the lift?

- Good evening, madam.

- Hello. __________________. My name is Melissa Grant.

- For two nights?

- Yes. ________________

- Can I see your passport, please?

- Just a moment. _________________

- Do you want a smoking or non-smoking room?

- ______________________

- Here’s your key. It’s room 212 – on the second floor.

- Thank you. ___________________

- It’s over there. Do you need help with your bags?

- No, thanks.__________________

b) The receptionist (R) at the Hotel di Lago is taking a telephone reservation from a guest (G). Read the first part of the dialogue below. How many functions (a-f) does (R) do, and in what order?

a) Ask when the reservation is for. 

b) Ask for the guest's name. 

с) Give the price of the room. 

d) Ask how many nights the guest is staying. 

e) Give the name of the hotel. 

f) Ask for a credit card number. 

R - Hello. Hotel di Lago. Can I help you?

G - Hello. I'd like to make a reservation, please.

R - Certainly. When is it for?

G - For the weekend of 25th and 26th June.

R - OK. How many nights is that for?

G - Three nights - Friday, Saturday, and Sunday.

R - Is that a single or a double room?

G - A double room, please. With a bathroom.

R - All our rooms have a bathroom. That's 120 euros per night, including tax.

G - That's fine.

R - Would you like a smoking or non-smoking room?

G - Non-smoking, please.

R - OK, so that's a double room, non-smoking, for three nights, from Friday 24th to Sunday26th June.

G - That's right.

WRITING

Read the postcard as an example. Write your own one using instructions:

• Write the name and address of the person you’re writing to.

• Put the date at the top. (You can leave this out).

• Write Dear and the name of the person you’re writing to.

• Write you massage. Use short forms (I’ll, it’s, we’re) and short sentences.

• Finish with a friendly phrase: Wish you were here! See you soon, (Lot’s of) Love, (to family members and close friends), Best wishes.

• Sign your name. First name is usually enough.

23rd Jul Dear David, I’m having a fantastic time in New York! The weather’s great. Lots of sunny days and no rain. Our hotel’s quite comfortable, too. We’ve already visited the Museum of Modern Art (MOMA) in Harlem, you know... It’s beautiful! Tomorrow we’re planning to go to SOHO, an enclave of artists, and Greenwich Village. I’m really enjoying myself! Wish you were here! Lot’s of love, Ruth.

David Hughes_____ 34 Carlton Court___ Mayfield Road______ Bristol B56 3 QA___ UK_______________

COMMUNICATION