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Guest Service

Hotels offer a variety of services to their guests. The most traditional are laundry service (clothes washing) and valet service (shoe shining and clothes dry-cleaning and pressing), although some hotels run them on the do-it-yourself basis. A big hotel will also have a restaurant, a bar and a coffee shop, a bookstore or a newsstand, a gift shop selling a variety of souvenirs, and a drugstore providing the guests with medicine and cosmetics. At a luxury hotel one can often find a barber's shop and a beauty salon. The guests might also need the services of a car rental agency, to be able to rent a car through the hotel. Many hotels provide a free morning paper and free drinks ("cocktails") in the afternoon.

Local phone calls are usually free, long distance calls are added to the room bills, and are 2 to 3 times more expensive than from a pay-phone down in the lobby. You can also order various services from the front desk by dialing "0".

A number of hotel staff relies on tips to raise their wages. The bellman expects up to $1 per bag for taking your baggage to your room. The hotel doorman gets at least 50 cents if he summons a taxi (and of course your taxi driver should be given 15 per cent of fare!). Chambermaids usually receive a few dollars if you stay at a hotel for several days, or else you may leave a dollar note under an ash-tray as you leave the room every morning. In restaurants and nightclubs you are expected to tip 15 to 20 per cent of the bill (before taxes are added). No tipping is required for elevator operators or hotel desk clerks.

Tipping allows you to reward good service. On the other hand, if the service has been bad n у tip need be left. It is a good idea to consider all these expenses when you are anticipating the cost of your stay at a hotel.

2. Answer the following questions to the text

  1. What kind of services can hotels offer to their guests?

  2. What is valet service?

  3. What can a person find at a luxury hotel?

  4. What is the difference between local and long distance calls?

  5. How can you order various services?

  6. Why does a number of hotel staff rely on tip?

  7. What is the purpose tipping?

  8. Does a tip given to a bellman, a doorman and a chambermaid differ?

  9. Is tipping required everywhere at a hotel?

3. Find equivalents in the text

Прання та прасування одягу, газетний кіоск, аптека, агентство з прокату автомобілів, міжміський дзвінок, телефон-автомат, набирати номер, чайові, викликати таксі.

ІІ. Робота над текстом за професійним спрямуванням.

1. Прочитайте та перекладіть текст. Addiction – strictly a social problem?

Many people view drug abuse and addiction as strictly a social problem. Parents, teens, older adults, and other members of the community tend to characterize people who take drugs as morally weak or as having criminal tendencies. They believe that drug abusers and addicts should be able to stop taking drugs if they are willing to change their behavior.

These myths have not only stereotyped those with drug-related problems, but also their families, their communities, and the health care professionals who work with them. Drug abuse and addiction comprise a public health problem that affects many people and has wide-ranging social consequences.

Addiction does begin with drug abuse when an individual makes a conscious choice to use drugs, but addiction is not just “a lot of drug use.” Recent scientific research provides overwhelming evidence that not only do drugs interfere with normal brain functioning creating powerful feelings of pleasure, but they also have long-term effects on brain metabolism and activity. At some point, changes occur in the brain that can turn drug abuse into addiction, a chronic, relapsing illness. Those addicted to drugs suffer from a compulsive drug craving and usage and cannot quit by themselves. Treatment is necessary to end this compulsive behavior.

A tremendous opportunity exists to effectively change the ways in which the public understands drug abuse and addiction because of the wealth of scientific data. Overcoming misconceptions and replacing ideology with scientific knowledge is the best hope for bridging the “great disconnect” – the gap between the public perception of drug abuse and addiction and the scientific facts.