Introduction

To communicate with others, to convince and to find the compromise, to listen and speak - those are what the life consists of, and the business life especially. Without those important skills no success may be reached, and people gain these skills and improve them during their whole life.

This year we were given a lucky opportunity to have some sort of training. The Communication is one of the subjects we apply to our life not once, and studying interpersonal skills maybe the most interesting occupation I can imagine. I think, nobody can remain indifferent to the relations between people, their behaviour and their individuality. It is no matter who are you - the manager of giant corporation or, let’s say, a low-paid employee in a small office - if you are involved into some kind of business activity and have some goals and wishes - you are compelled to have a deal with others, without possibility to stand out from the communication.

Surely, some of the basic communication skills we learn in a childhood. But it is a common mistake to consider them stable and sufficient. To make a progress in communication skills means to succeed. That is why to prepare for a hard task to be managers we must estimate our present abilities, and then compare them with those necessary to achieve desired result. Even having a high opinion of your own communication level you would better seek for the plenty of self-confidence. (It is not so bad but there is always a room for improvement).

1. What is Bussiness Comunication?

Business communication is the sharing of information between people within an organization that is performed for the commercial benefit of the organisation. It can also be defined as relaying of information within a business. It is any communication used to promote a product, service, or organization – with the objective of making sale. In business communication, message is conveyed through various channels of communication including internet, print (publications), radio, television, outdoor, and word of mouth.

In business, communication is considered core among business, interpersonal skills and etiquette.

a) Historical Background

Thousands years ago, people used to communicate orally. Greeks used a phonetic alphabet written from left to right. After that, many books appeared on written communication principles. As a result of this, Greek started her very first library.

When communism was ruling China, communication had become the biggest challenge not only within the vast government, but also between the government and people of China. Postal services were then ;launched in China. Rome introduced the postal service after China. After that paper and printing press was invented in china that made communication much easier.

Hence, today’s principles of communication are founded on a mixture of ancient oral and written traditions.

b) Organization

It’s an arrangements between individuals and groups in human society that structure relationships and activities (Business, Political, Religious or social). In other words, an organization is a group of people identified by shared interests or purpose, for example, a “Bank”.

Communication is the lifeblood of an organization. If we could somehow remove communication flow from an organization, we would not have an organization.

It is needed for:

• Exchanging information

• Exchanging options

• Making plans and proposals

• Reaching agreement

• Executing decisions

• Sending and fulfilling orders

• Conducting sales

When communication stops, organized activity ceases to exist. Individual uncoordinated activity returns in an organization. So, Communication in an organization, is as vital as blood for life.