- •Нечаева м. И., Воробьева с. В., Самофалова т. П., Кузуб е. В.
- •Предисловие
- •Office work
- •1. Records management
- •Records Management
- •Vocabulary focus
- •Origins of Records and Archives
- •Vocabulary focus
- •The Challenge
- •Vocabulary focus
- •A Model Scheme of Service in the uk
- •Director of Records and Archives
- •Deputy Director of Records and Archives
- •Assistant Director of Records and Archives
- •Records and Archives Officer
- •Records and Archives Clerk
- •Assistant Records and Archives Clerk
- •Dialogue
- •History
- •Vocabulary
- •2. In the Office discovering connections
- •Offices
- •A Small Office Versus a Big Office
- •Vocabulary focus
- •Comprehension
- •Vocabulary focus
- •2½ Million pieces of paper are printed by computers every __________ and 60 million photocopies are made every _______.
- •Comprehension
- •Text 3 The Eternal Coffee Break
- •Vocabulary focus
- •Comprehension
- •Factory Models Work In The Office
- •Meetings
- •Dialogue a Busy Office Read the conversation in pairs and do the tasks below.
- •Telephoning: Getting Through
- •Computers
- •Обязанности секретаря
- •Listening Listening Comprehension I
- •Listening Comprehension II
- •Minutes
- •Listening Comprehension III
- •Discussion
- •Vocabulary
- •3. Job hunting discovering connections
- •Reading
- •Finding the Ideal Job
- •Vocabulary focus
- •Comprehension
- •The Ideal Job
- •Vocabulary focus
- •Comprehension
- •Job Applications
- •A Letter of Application
- •Curriculum vitae
- •Work in Bermuda!
- •Listening Comprehension I
- •Interviews
- •Listening Comprehension II Who Should We Short-list?
- •Panel Interviews
- •Correspondence
- •4. Business letter format discovering connections
- •Parts of Business Letters
- •I. Indispensable Parts of Business Letters
- •II. Optional Parts of Business Letters
- •Addressing Envelopes
- •Business Letter Layout
- •Modified Block Style
- •Useful Expressions and Phrases
- •Reading Specimen Letters
- •I. Letter Layout.
- •II. Parts of a Letter, Beginning and Ending.
- •III. References, Subjects, Notations and Copies.
- •F.G.Bending
- •Dialogue
- •Some things that you can check in your writing
- •Some things that can make a message unclear
- •5. Enquiries discovering connections
- •Replies to Enquiries
- •Useful expressions and phrases
- •Specimen letters
- •I. Import Enquiry.
- •II. Domestic Enquiry.
- •III. Export Enquiry.
- •Word List:
- •Comprehension
- •Dialogue
- •Points to remember
- •Vocabulary
- •6. Offers
- •Types of offers
- •Useful Expressions and Phrases
- • Expressions used in offers and contracts in connection with terms of payment
- •Reading Specimen Letters
- •I. Firm Offer.
- •II. Offer Without Engagement.
- •III. Declining Offers.
- •IV. Accepting Offers.
- •Word List:
- •Comprehension
- •Dialogue
- •7. Orders
- •Placing an order
- •Useful expressions and phrases
- •Specimen letters
- •I. Enclosing Printed Order Form.
- •II. Enclosing an Acknowledgement.
- •III. Import Order.
- •IV. Exchange of Cables.
- •V. Confirmation.
- •Word List:
- •To: Daniele Causio
- •Vocabulary
- •Business
- •8. Economy
- •Economics as an Academic Discipline
- •Vocabulary focus
- •1. Economy
- •3. Economic
- •5. Economically
- •The Basic Economic Questions: What? How? For whom? Read the text below and do the tasks that follow.
- •Vocabulary focus
- •Comprehension
- •Basic Kinds of Economic Systems Read the text below and do the tasks that follow.
- •The division of economic systems
- •Traditional economy
- •Market economy
- •Planned economy
- •Mixed economy
- •Participatory economics
- •The Three Sectors of the Economy
- •Depression
- •Конкуренция
- •Manufacturing and Services
- •Discussion
- •Vocabulary
- •Glossary
- •9. Companies
- •Forms of Business Organizations
- •Sole Proprietorship
- •Advantages
- •Disadvantages
- •Partnerships
- •Advantages
- •Disadvantages
- •Limited Companies
- •Advantages
- •Disadvantages
- •Vocabulary focus
- •Company Structure
- •Vocabulary focus
- •The Board of Directors
- •Investing in a Limited Company
- •Vocabulary
- •10. Management
- •What is Management?
- •Vocabulary focus
- •The General Manager
- •Vocabulary focus
- •Comprehension
- •Summary of General Management
- •Management and Human Resources Development
- •Vocabulary focus
- •Comprehension
- •Financial Management
- •Dialogue
- •Translation What Makes a Good Manager? Here are 10 Tips by Bill Gates
- •Listening The Retail Sector
- •Vocabulary
- •Glossary
- •Finance
- •11. Money and banking
- •Discovering connections
- •Money in the Modern World
- •Vocabulary focus
- •Comprehension
- •Vocabulary focus
- •Forms of Money
- •Vocabulary focus
- •Money is a Spectrum of Assets
- •Text 4 The Role of Banks in Theory
- •Vocabulary focus
- •Comprehension
- •Dialogue
- •Translation a) Read the two texts and translate them into Russian in writing.
- •B) Read the two texts and translate them into English in writing.
- •Listening c entral Banking
- •Role play Getting a Bank Loan
- •How soon do you want the loan repaid?
- •Discussion
- •Jokes Money is the root of all evil and a man needs roots!
- •Vocabulary
- •Glossary
- •12. Taxation
- •Discovering connections
- •Reading
- •Taxation (and how to avoid it!)
- •Vocabulary focus
- •Comprehension
- •The Income Tax
- •Vocabulary focus
- •Value Added Tax
- •Ex. 2. Make up the plan of the text.
- •Fiscal Policy
- •Double-taxation agreement
- •Listening Floating exchange rates versus a common currency
- •Vocabulary
- •13. Insurance
- •How much insurance money will you get?
- •Text 1
- •Insurance
- •Vocabulary focus
- •Term Insurance
- •Vocabulary focus
- •Whole Life Insurance
- •Vocabulary focus
- •Insurance Companies
- •Dialogue
- •A) Translate the text into English using the previous texts and the terms you have learnt. Оберег для вашего ребенка
- •Listening
- •Insurance
- •Vocabulary
- •Glossary
- •14. Marketing
- •Reading
- •The Centrality of Marketing
- •Vocabulary focus
- •The Marketing Concept
- •Marketing Plan
- •Vocabulary focus
- •Comprehension
- •Marketing Research
- •Vocabulary focus
- •Comprehension
- •Marketing Management
- •Comprehension
- •Marketing Department
- •Dialogue
- •Translation Making Sense of swot
- •Listening Listening Comprehension I The Story of the Swatch
- •Listening Comprehension II
- •Discussion
- •Vocabulary
- •15. Advertising
- •Advertising and Advertisements
- •Vocabulary focus
- •How companies advertise?
- •Vocabulary focus
- •The World of tv Commercials
- •Ex. 2. Identify these advertising media. Eight different ways of advertising are illustrated (one of them by the indirect means of sports sponsorship).
- •Commercial Advertising Media
- •The Four Major Promotional Tools
- •Public Service Advertising
- •Listening Comprehension I
- •Commercial 2
- •Commercial 3
- •Listening comprehension II
- •Listening comprehension III
- •Discussion
- •Vocabulary
- •16. International trade discovering connections
- •Reading
- •Protectionism and Free Trade
- •Vocabulary focus
- •Comprehension
- •Markets
- •Vocabulary focus
- •Comprehension
- •The Two Aspects of Foreign Trade
- •International Monetary Fund
- •Vocabulary focus
- •Dialogue Read the dialogue “ Shipping” in pairs and do the following exercises.
- •Translation Dell Tries to Crack South America
- •Listening Comprehension I
- •Listening Comprehension II
- •Vocabulary
- •Glossary
- •Tapescript
- •Tapescript 1 First version of the conversation
- •Second version of the conversation
- •Литература
Translation Making Sense of swot
Lee Zhuang explains how to carry out and interpret a SWOT analysis. Read and translate the text into Russian.
Of the many strategic analysis tools and techniques SWOT is perhaps the most commonly known. It is a systematic evaluation of an organisation’s Stengths and Weaknesses in relation to its environmental Opportunities and Threats.
Despite what the term might suggest, SWOT is not in itself an analytical method. Rather, it is a presentational or summarizing tool that brings together the results of all aspects of strategic analysis. It is important to note, however, that SWOT is not just about making a list of bullet points. Unless the factors contained in the list are supported with strong evidence, they will not help the organization concerned to reestablish itself for future strategic success. In fact, a strategy based on unsubstantiated strengths and opportunities can be dangerously misleading.
Depending on the complexity and one’s knowledge of a particular situation, a SWOT analysis may involve simply listing all the strengths, weaknesses, opportunities and threats associated with a company. More often than not, however, a meaningful SWOT analysis involves the application of a range of analytical tools and techniques to identify an organisation’s internal strengths and weaknesses, and external opportunities and threats. Popular tools and techniques that may be used include a resource audit, value-chain and PEST analysis.
Strengths and weaknesses
Strengths of an organization are usually the factors that:
make it successful in what it has been doing
allow it to take advantage of emerging external opportunities
enable it to avoid or play down the impact of emerging external threats
Corporate strengths may include ownership of technology and techniques, management know-how, high liquidity, key personnel with a particular type of expertise, etc. One of Microsoft’s strengths is its extensive licensing agreements with computer manufacturers for its Windows based software. This has ultimately led to the company’s domination of the computing industry. Many multinational corporations, such as BP and Coca-Cola, have utilized their financial strengths to develop overseas markets.
Weaknesses of an organization, on the other hand, are the factors that:
prevent it from achieving optimum results in what it has been doing
prevent it from taking advantage of emerging external opportunities
make it unable to avoid or play down the impact emerging external threats
Corporate weaknesses may include the lack of particular type of corporate resource, tangible or intangible. For instance, in today’s soft-drinks industry, control of distribution channels is vital to maintaining markets shares. With Coca-Cola’s position in McDonald’s and Pepsi’s in KFC restaurants, other players have a tough battle to fight to gain a foothold in these outlets.
Interestingly, some of an organisation’s strengths may also be its weaknesses, depending on how it utilises them in response to the constantly changing environment. Steve Jobs at Apple computers fostered a culture that actively encouraged innovation with few rigid organizational rules and regulations. The company developed many original ideas and designs. However, its relaxed organisational culture also made it less able to harness the interval creativity to its own competitive advantage.
Through a comprehensive analysis of its internal situation, using techniques such as a resource audit and financial ratio analysis, an organization should be able to identify its corporate strengths and weaknesses. This analysis may be undertaken in the following steps:
Identify the corporate mission and objectives the firm is trying to achieve, which may not be explicitly stated and understood.
Identify the actual strategies the firm employs to achieve its goals and objectives, with are not necessarily the intended or publicized ones due to a strategic drift in the implementation process.
Examine the extent to which the corporate goals and objectives have been achieved through these strategies.
Apply the appropriate tools and techniques to highlight the key factors that have helped the firm achieve its strategic goals and the factors that have prevented the firm from realising its strategic goals. The former are, of course, the strengths and the latter are the weaknesses of the organisation.
Opportunities and threats
An opportunity can be defined as 'any favourable situation in the organisation's environment. It is usually a trend or change of some kind or an overlooked need that increases demand for a product or service and permits the firm to enhance its position by supplying it.' (Rowe 1994, p. 199) Generally speaking, opportunities most relevant to an organisation are those that:
offer some kind of competitive advantage
open up important avenues for growth
Whereas a threat is 'any unfavourable situation in the organisation's environment that is potentially damaging to its strategy. The threat may be a barrier, a constraint, or anything external that might cause problems, damage, or injury.' (Rowe 1994, p. 199)
Opportunities may include things such as the increasing availability of a technology, the opening up of a market (e.g. eastern Europe), or the government's deregulation of a particular industry. Over the past few years, as computer chips have become cheaper and more powerful, the electronics industry has been able to enhance product performance. The government's deregulation of the rail industry in the UK over a decade ago created a business opportunity for many companies, including Virgin, although this deregulation, to date, has not in general terms led to improved passenger services.
An external threat may come in the form of declining market demand for a product or service, such as the demand for coal. The entry of a powerful player can also be a threat to others operating in the same industry. When the giant US firm Wal-Mart bought Asda, the shares of Salisbury's and Safeway slumped in anticipation of ferocious competition.
It should be noted that although external opportunities and threats are open to all organisations operating in the same industry, it is an organisation's strengths and weaknesses that make it better or worse able to take advantage of the available opportunities and avoid the threats. For instance, in the 1970s, the emerging power of watch-making companies in the Far East posed serious threats to the Swiss watch-making industry renowned for its quality, precision and durability.
Recognising the potential of electronic components as opposed to mechanical ones and the growing emphasis on fashion rather than durability, ETA successfully created the Swatch brand when many traditional Swiss watch-making firms failed.
Making sense of a SWOT analysis
A SWOT analysis can be used to evaluate an organisation's strategic capability against the demands of the external forces it faces.
If the information is available, an organisation should carry out a SWOT analysis on its key competitors. This will allow it to have a clear idea of where the company is placed in relation to others competing in the same market. In particular, it will enable the company to identify the areas in which it can do better than the competition. The areas that the company can do better than others are its core competences. A strategy that builds on these is more likely to succeed. The success of Microsoft has not been built on the making of computers but the development and licensing of Windows based software as these are what it is better at. Anyone who tries to set up a travel agency without realtime access to a certain number of seats from a number of airlines will fail. In this case, real-time access is critical. Factors like these are sometimes called 'critical success factors'.
When presenting the results of a SWOT analysis, try to focus on the main strengths, weaknesses, opportunities and threats. State each item clearly and concisely but try to keep it all on one page or less. Page after page of results will not help to communicate the key points.
