FAX

Dear Ms Wilson

7…………………………………….

I would be very happy to meet you in my office on the day you suggested, 1August, at 11 a.m..

8………………………………………

F.G.Bending

F.G.Bending

Representative, South East Asia

To: Peter Black

Subject: Singapore

Dear Peter

5………………………………………….

I am sorry that I was not at the office when you rang, but here is the information that you wanted.

The address of our branch in Singapore is 54 Lui Fang Road, Jurong Town, Singapore 2262. The manager is Mr S Rushford.

6…………………………………………

John

John Blake

Ex. 15. Remember phrases introducing the subject of the letter. How would you start a letter about each of the following?

1. invoice (No. 679) for a photocopier

2. a meeting you have with the addressee on Jan. 16^th

3. an advertisement in The Times newspaper

4. an application for a post as secretary in your company

5. a fax order for six computers that you received today

Ex. 16. Complete these sentences using phrases for referring and giving good or bad news.

a) …………………… your order for some cupboards,

…………………… we have had to increase the price.

b) ………………..… your application for a post as secretary,

………………….. that we would like you to start work as soon as possible.

c) …………………… your application for a post as secretary.

…………………… you were not successful.

d) …………………... our telephone conversation this morning,

…………………... that your car is now ready for you to collect.

Ex. 17. Write complete sentences as in the example. Use phrases giving reasons. Be careful with e. (See Useful Expressions and Phrases).

EXAMPLE: increase prices – fall of the dollar

We have been forced to increase our prices. This is owing to the fall of the dollar.

1. delay the delivery of the goods – strike by airline pilots

2. increase all salaries by 10% – rise in sales

3. cut all salaries by 10% – fall in sales

4. cannot deliver your new order – have not received your payment for the last order

5. cancel the meeting – a lot of staff have been ill

Ex. 18. What would you write in the following situations (giving information, requesting, giving good or bad news, complaining, etc.)? Write the bodies of these letters.

1. You have seen an advertisement in the newspaper for an underwater camera. You want to know if they also sell underwater video cameras.

2. The photocopier in your office has broken down. You want to have it repaired, quickly.

3. You have moved your office and you want the post office to forward your letters to your new address.

4. You have to book hotel rooms for 40 people for 3 nights. You want to send a letter to four different hotels to ask them what they charge.

5. This morning you found a message on your answering mashing. A woman wanted to order 35 boxes of paper towels. Unfortunately, your company makes furniture, not paper towels. She telephoned the wrong number. Your number is 273 456. The number she needs is 237 456.

6. You are a sub-manager of a bank. There has been a change in government regulations. Interest rates have increased to 12% for deposits and 14% for loans. You have to write letters to customers who have deposit accounts at your branch and customers who have a loan from your branch.

7. You work for a manufacturer of sports clothes. You are travelling to Los Angeles next month and you want to know if it is possible to meet the managing director of number One Sports Shops there. You will telephone next week to confirm.

8. A businessman is going to your country. He wants you to get a visa for him. You need the details about his passport (his nationality, date of birth, where his passport was issued, and when it expires).

9. A company has sent you a bill for the wrong goods.

10. Two temporary secretaries do not speak English. You have to write to the agency who sent them to you.