- •Методические указания к практическим занятиям по деловой корреспонденции Часть 1
- •3. This is not the first time that this has happened and I must inform you that if it happens again we shall be compelled to issue a formal reprimand.
- •8. Please would you send to the above address 37 units of product reference number 37/lk/45006 (brown) and dispatch the invoice to our West Central office in the usual way.
- •Ex. 0.2 Business letters. Choosing from the words in the box, label the parts of the letter.
- •Personnel appointments
- •1.1 Applying for a position
- •1.1.1 Opening
- •1.1.2 Application form requests
- •1.1.3 Curriculum vitae
- •1.1.4 Opening
- •1.1.5 Summary of details
- •1.1.6 Explanation of previous experience
- •1.1.7 Reasons you are applying
- •1.1.8 Close
- •1.2 Specimen letters
- •1.2.1 Unsolicited letter
- •1.2.2 Reply to unsolicited letter Mitchell Hill Plc Merchant Bank
- •1.2.3 Application form
- •1.2.4 Covering letter for c.V.
- •1.2.5 Curriculum vitae
- •Curriculum vitae
- •1.2.6 Invitation for an interview
- •International Computing Services plc
- •1.3 Making a decision
- •1.3.1 Turning down an applicant
- •1.3.2 Offering a position
- •1.3.3 Openings
- •1.3.4 Details
- •1.3.5 Close
- •1.4 Specimen letters
- •1.4.1 Letter offering position
- •International Computing Services plc
- •1.4.2 Letters confirming acceptance
- •1.5 Points to remember
- •Writing Curriculum Vitae (Resume). Covering letter
- •1.2 In the box are headings from a typical cv. Look at the extracts from the cv of Tomoko Horiguchi, a Japanese woman working in England. Under which of the cv headings should each extract be placed?
- •1.3 When you apply for a job you usually send a cv and covering letter. Which of the following do you usually do in a covering letter?
- •Letter of application
- •1.4 A letter of application. Put the paragraphs in the correct order:
- •1.5 Complete Fiona Scott's letter of application using the following verbs:
- •1.6 Giving news to job applicants. Read this letter making an offer of employment. Then decide whether the statements below are true or false:
- •1.7 The draft letter below is addressed to an unsuccessful candidate for the vacancy at Slim Gyms. Put a circle around any language that you think is too informal for the situation:
- •1.8 Complete this corrected version of the draft letter using items from below:
- •1.9 Study the Useful language box below. Use a dictionary to check the meaning of any words or phrases which are unfamiliar. Add three words or phrases to each column. Useful language
- •1.10 Complete the letter using suitable words and phrases from the Useful language box. The letter in brackets indicates which column you should check to find the correct word or phrase.
- •1.11 Responding to job applications. Read the letter and fill in each blank with an appropriate passive form of the verbs below.
- •2.2 Writing general complaints
- •2.2.1 Opening
- •2.2.2 The language of complaints
- •2.2.3 Explaining the problem
- •2.2.4 Suggesting a solution
- •2.3 Replying to letters of complaint
- •2.3.1 Opening
- •2.3.2 Getting time to investigate the complaint
- •2.3.3 Explaining the mistake
- •2.3.4 Solving the problem
- •2.3.5 Rejecting a complaint
- •2.3.6 Closing
- •2.4 Specimen letters
- •2.4.1 Complaint of damage f. Lynch & Co. Ltd.
- •2.4.2 Reply to complaint of damage
- •Satex s.P.A.
- •Via di Pietra Papa, 00146 Roma
- •2.4.3 Complaint of non-delivery
- •2.4.3 Reply to complaint of non-delivery
- •2.5 Points to remember
- •Making complaints
- •2.1 Jonathan Webb, Marketing Director of Executive Golfing Ltd, placed an order for an advertisement with an agency. On 15 May he stated the following requirements to Rachel Levy at rl Media:
- •2.2 Reorder the following, so that they show the usual structure of a letter of complaint:
- •2.3 Study the expressions in the Useful language box, then choose one of the situations below and write a letter of complaint: Useful language
- •2.4 Letters of complaint. Unscramble the sentences and re-order them to make two different letters of complaint. Write the sentence numbers in the table.
- •2.5 Complaints and suggestions. Complete this business e-mail with an appropriate form of the verbs below:
- •Replying to Letters of Complaint
- •2.6 Reply to the e-mail above (ex. 2.5). Useful language
- •Indicating action
- •2.7 The text of a letter replying to a complaint is given. Complete it, choosing from the alternatives given to fill in the gaps.
- •2.8 Silvina Pietragalli recently flew home to Argentina. She had a very unpleasant flight and she wrote to Alpha Airlines to complain about it.
- •Put the following points in order to show how Lisa Kaplan's letter is organized:
- •2.9 Write a suitable letter to deal with one of these situations. Invent an address for the people and companies concerned. Use some of the expressions from the Useful language box.
- •2.10 Complete this reply to the complaint about delivery in the exercise above.
- •Enquiries
- •3.1 Methods of enquiry
- •3.2 Writing letters of enquiry
- •3.2.1 Opening
- •3.2.2 Asking for catalogues, price-lists, prospectuses
- •3.2.3 Asking for details
- •3.2.4 Asking for samples, patterns, demonstrations
- •3.2.5 Suggesting terms, methods of payment, discounts
- •3.2.6 Closing
- •3.3. Specimen letters
- •3.3.1 Reply to an advertisement
- •3.3.2 Enquiry from a retailer to a foreign manufacturer
- •F. Lynch & Co. Ltd.
- •3.3.3 Request for an estimate
- •3.4 Points to remember
- •Writing letters of enquiry
- •3.1 Complete the letter with the following phrases:
- •3.2 Below you will see parts of three letters of enquiry. Put the correct word or phrase in each blank. Choose from the following list. Use each item once only.
- •Replying to letters of enquiry
- •3.5 Below you will see parts of three letters answering an enquiry. Put the correct word or phrase in each blank. Choose from the following list. Use each item once only.
- •3.6 Read the letter of enquiry below, and cross out the one sentence which does not fit in.
- •3.7 Write a suitable reply to the letter in ex. 3.6, following the guidelines below.
- •List of References
- •Методические указания к практическим занятиям по деловой корреспонденции Часть 1
1.2 In the box are headings from a typical cv. Look at the extracts from the cv of Tomoko Horiguchi, a Japanese woman working in England. Under which of the cv headings should each extract be placed?
Personal details Education Qualifications Referees Work experience Special skills Interests and achievements
1. Fluent in Japanese and English __________________________________
2. Born 14 October, 1970 ________________________________________
3. Married, no children __________________________________________
4. MBA degree from London Business School, 2001 ___________________
5. Full range of computer skills ____________________________________
6. Aerobics, basketball, films and theatre ____________________________
7. Organised a music concert while at university _______________________
8. 1986-1989: Sapporo High School, Japan ___________________________
9. 1990-1992: Sogo Design College - studied graphic design _____________
10. Aug-Sept 1991: Work placement at IMP (graphic design firm) Seattle, USA. _________________________________________________________
11. 1993-1996: ICB (construction company) Assistant in Design Department. ______________________________________________________________
12. 64 Rose Park Crescent, London SW21 8CT _______________________
13. Clean driving licence _________________________________________
14. Certificate of Proficiency in English (1995) _______________________
15. Diploma in Computing (1996) __________________________________
16. Mr F. Luneau, Marketing Consultant, IMP, 120 Davis Avenue, Seattle, USA _________________________________________________________
1.3 When you apply for a job you usually send a cv and covering letter. Which of the following do you usually do in a covering letter?
1. Say that you wish to apply and indicate where you heard about the position.
2. Say why you are interested in the job and direct the reader to special qualities, skills or experience you have.
3. Give information about your hobbies and sporting interests.
4. Provide details of your examination results.
5. Enclose the names and addresses of two referees.
6. Mention when you are available for interview.
7. Ask if there are any other vacant positions in the company.
Letter of application
1.4 A letter of application. Put the paragraphs in the correct order:
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1… 2… 3… 4… I enclose and application form for the 5… of 6…. As you can see, I do not have any experience, but my examination results were good and I am very interested in fashion. I am available for an interview at your convenience. I look forward 7… 8… (signature) 9… |
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Whitehouse & Co Ltd 69 Puritan Street London WC2B 3XP; |
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London EC4 & 7EL |
1.5 Complete Fiona Scott's letter of application using the following verbs:
contact discuss employed welcome involved apply enjoy notice advertised matches
Fiona Scott
52 Hanover Street
Nathalie Baudoin Edinburgh EH2 5LM
Patagonia GMBH Scotland
Reltmorstrasse 50 UK
8000 Munich SS 8th January
Germany
Dear Ms Baudoin,
I am writing to 1................................ for the position of Public Affairs Associate which was 2................................ last week in the International Herald Tribune.
Although I am presently 3................................ by a non-profit making organisation, it has always been my intention to work in a commercial environment. I would particularly 4................................ the chance to work for your company and as you will 5................................ on my enclosed curriculum vitae, the job you are offering 6................................ both my personal and professional interests.
My work experience has familiarised me with many of the challenges 7................................ in public relations today. I am sure that this, together with my understanding of the needs and expectations of sport and nature enthusiasts, would be extremely relevant to the position.
Moreover, as my mother is German, I am fluent in this language and would definitely 8................................ working in a German-speaking environment.
I would be pleased to 9................................ my curriculum vitae with you in more detail at an interview. In the meantime, please do not hesitate to 10................................ me if you require further information. I look forward to hearing from you.
Yours sincerely,
Fiona Scott
Fiona Scott
The letter of application (also called the covering letter) can be as important as the CV in that it often provides the first direct contact between a candidate and an employer. The letter of application normally contains three or more paragraphs in which you should:
confirm that you wish to apply and say where you learned about the job;
say why you are interested in the position and relate your interests to those of the company;
show what you can contribute to the job by highlighting your most relevant skills and experience;
indicate your willingness to attend an interview (and possibly state when you would be free to attend).