- •Методические указания к практическим занятиям по деловой корреспонденции Часть 1
- •3. This is not the first time that this has happened and I must inform you that if it happens again we shall be compelled to issue a formal reprimand.
- •8. Please would you send to the above address 37 units of product reference number 37/lk/45006 (brown) and dispatch the invoice to our West Central office in the usual way.
- •Ex. 0.2 Business letters. Choosing from the words in the box, label the parts of the letter.
- •Personnel appointments
- •1.1 Applying for a position
- •1.1.1 Opening
- •1.1.2 Application form requests
- •1.1.3 Curriculum vitae
- •1.1.4 Opening
- •1.1.5 Summary of details
- •1.1.6 Explanation of previous experience
- •1.1.7 Reasons you are applying
- •1.1.8 Close
- •1.2 Specimen letters
- •1.2.1 Unsolicited letter
- •1.2.2 Reply to unsolicited letter Mitchell Hill Plc Merchant Bank
- •1.2.3 Application form
- •1.2.4 Covering letter for c.V.
- •1.2.5 Curriculum vitae
- •Curriculum vitae
- •1.2.6 Invitation for an interview
- •International Computing Services plc
- •1.3 Making a decision
- •1.3.1 Turning down an applicant
- •1.3.2 Offering a position
- •1.3.3 Openings
- •1.3.4 Details
- •1.3.5 Close
- •1.4 Specimen letters
- •1.4.1 Letter offering position
- •International Computing Services plc
- •1.4.2 Letters confirming acceptance
- •1.5 Points to remember
- •Writing Curriculum Vitae (Resume). Covering letter
- •1.2 In the box are headings from a typical cv. Look at the extracts from the cv of Tomoko Horiguchi, a Japanese woman working in England. Under which of the cv headings should each extract be placed?
- •1.3 When you apply for a job you usually send a cv and covering letter. Which of the following do you usually do in a covering letter?
- •Letter of application
- •1.4 A letter of application. Put the paragraphs in the correct order:
- •1.5 Complete Fiona Scott's letter of application using the following verbs:
- •1.6 Giving news to job applicants. Read this letter making an offer of employment. Then decide whether the statements below are true or false:
- •1.7 The draft letter below is addressed to an unsuccessful candidate for the vacancy at Slim Gyms. Put a circle around any language that you think is too informal for the situation:
- •1.8 Complete this corrected version of the draft letter using items from below:
- •1.9 Study the Useful language box below. Use a dictionary to check the meaning of any words or phrases which are unfamiliar. Add three words or phrases to each column. Useful language
- •1.10 Complete the letter using suitable words and phrases from the Useful language box. The letter in brackets indicates which column you should check to find the correct word or phrase.
- •1.11 Responding to job applications. Read the letter and fill in each blank with an appropriate passive form of the verbs below.
- •2.2 Writing general complaints
- •2.2.1 Opening
- •2.2.2 The language of complaints
- •2.2.3 Explaining the problem
- •2.2.4 Suggesting a solution
- •2.3 Replying to letters of complaint
- •2.3.1 Opening
- •2.3.2 Getting time to investigate the complaint
- •2.3.3 Explaining the mistake
- •2.3.4 Solving the problem
- •2.3.5 Rejecting a complaint
- •2.3.6 Closing
- •2.4 Specimen letters
- •2.4.1 Complaint of damage f. Lynch & Co. Ltd.
- •2.4.2 Reply to complaint of damage
- •Satex s.P.A.
- •Via di Pietra Papa, 00146 Roma
- •2.4.3 Complaint of non-delivery
- •2.4.3 Reply to complaint of non-delivery
- •2.5 Points to remember
- •Making complaints
- •2.1 Jonathan Webb, Marketing Director of Executive Golfing Ltd, placed an order for an advertisement with an agency. On 15 May he stated the following requirements to Rachel Levy at rl Media:
- •2.2 Reorder the following, so that they show the usual structure of a letter of complaint:
- •2.3 Study the expressions in the Useful language box, then choose one of the situations below and write a letter of complaint: Useful language
- •2.4 Letters of complaint. Unscramble the sentences and re-order them to make two different letters of complaint. Write the sentence numbers in the table.
- •2.5 Complaints and suggestions. Complete this business e-mail with an appropriate form of the verbs below:
- •Replying to Letters of Complaint
- •2.6 Reply to the e-mail above (ex. 2.5). Useful language
- •Indicating action
- •2.7 The text of a letter replying to a complaint is given. Complete it, choosing from the alternatives given to fill in the gaps.
- •2.8 Silvina Pietragalli recently flew home to Argentina. She had a very unpleasant flight and she wrote to Alpha Airlines to complain about it.
- •Put the following points in order to show how Lisa Kaplan's letter is organized:
- •2.9 Write a suitable letter to deal with one of these situations. Invent an address for the people and companies concerned. Use some of the expressions from the Useful language box.
- •2.10 Complete this reply to the complaint about delivery in the exercise above.
- •Enquiries
- •3.1 Methods of enquiry
- •3.2 Writing letters of enquiry
- •3.2.1 Opening
- •3.2.2 Asking for catalogues, price-lists, prospectuses
- •3.2.3 Asking for details
- •3.2.4 Asking for samples, patterns, demonstrations
- •3.2.5 Suggesting terms, methods of payment, discounts
- •3.2.6 Closing
- •3.3. Specimen letters
- •3.3.1 Reply to an advertisement
- •3.3.2 Enquiry from a retailer to a foreign manufacturer
- •F. Lynch & Co. Ltd.
- •3.3.3 Request for an estimate
- •3.4 Points to remember
- •Writing letters of enquiry
- •3.1 Complete the letter with the following phrases:
- •3.2 Below you will see parts of three letters of enquiry. Put the correct word or phrase in each blank. Choose from the following list. Use each item once only.
- •Replying to letters of enquiry
- •3.5 Below you will see parts of three letters answering an enquiry. Put the correct word or phrase in each blank. Choose from the following list. Use each item once only.
- •3.6 Read the letter of enquiry below, and cross out the one sentence which does not fit in.
- •3.7 Write a suitable reply to the letter in ex. 3.6, following the guidelines below.
- •List of References
- •Методические указания к практическим занятиям по деловой корреспонденции Часть 1
1.4.2 Letters confirming acceptance
Your Ref: KH 305/9 25 Westbound Road
Borehamwood
Herts
WD6 IDX
27 July 200-
Mrs J. Hastings
Personnel Officer
International Computing Service PLC
City Road
London EC3 4HJ
Dear Mrs Hastings,
Please thank Mrs Levin for her letter of 25 July in which she offered me the post of PA to Frances Newman, your Sales Director.
Please inform her that I am very pleased to have been offered the position, and confirm that I will begin at 08.30 on Monday 10 October 200-.
I accept all the terms in Mrs Levin's letter and conditions in the employees' handbook, ICS 661, and I am enclosing a signed copy of my Contract of Employment.
I look forward to starting on the above-mentioned date.
Yours sincerely,
Carol Brice
Carol Brice
Enc. Contract of Employment
1.5 Points to remember
1. The word job should not be used either in advertisements or applications. The terms vacancy, post, position, or opening are more appropriate.
2. If requesting an application form, keep the letter brief, but provide essential details about yourself. When returning the form, you should include a covering letter, expanding on details that might not be clear, or pointing out areas of your responsibility or your achievements. But keep this as brief as possible, as most application forms or your own c.v. should have a section where this information can appear.
3. When writing to a prospective employer, remember to explain why you left your previous post, but do not complain about the salary or conditions. Concentrate rather on the positive aspects of the post you are applying for, such as the greater potential for promotion, or your particular suitability for the type of work offered. Explain what you can offer your new employer in terms of experience or expertise, and why you particularly want the post.
Writing Curriculum Vitae (Resume). Covering letter
1.1 The curriculum vitae. Fiona Scott is one of the applicants for the job at Patagonia. Study her CV carefully to see how the information is presented and decide where each of the following headings should be placed.
REFERENCES INTERESTS PERSONAL DETAILS PROFESSIONAL EXPERIENCE EDUCATION ADDITIONAL SKILLS
CURRICULUM VITAE
1._________________________________
Name: Fiona Scott Date of Birth: 7 August 1969 Nationality: British Address: 58 Hanover Street Edinburgh BHg 8LM Scotland Telephone: 051449 0237
2._________________________________
1991-1998: London Chamber of Commerce and Industry Diploma in Public Relations
1988-1991: University of London BA (Honours) In Journalism and Media Studies (Class H)
1981-1988: Fettes College, Edinburgh A-levels in German (A), English (B), History (B) and Geography (C)
3._________________________________
1992 to present: Scottish Wildlife Trust Department of Public Relations Responsible for writing articles on all aspects of the Trust's activities and ensuring their distribution to the press. Editor of the Trust's monthly journal. In charge of relations with European environmental agencies.
Summers of 1990 and 1991: Three-month training period with the Glasgow Herald. Assistant to the sports editor.
Summer of 1989: Sales assistant in the record department of Harris Stores Ltd., Edinburgh.
4._________________________________
Sports: Cross-country skiing, rock-climbing and swimming. Secretary of the local branch of 'Action', an association organising summer camps for disabled children.
5._________________________________
Camp counselling certificate Grade 5 ski instructor Driver's licence (car and motorcycle) IBM PC user Fluent German and good working knowledge of French
6._________________________________
Geoffrey Williams, Bill Denholm,
Professor of Journalism, Sports Editor,
University of London Glasgow Herald