
- •Table of Contents
- •1) Technical Support Specialist – Level 2
- •Qualification Requirements
- •2 ) Exceptions
- •3) Tier 2 Tools a) Solutions.24hourwebhostingsupport.Com
- •C) Linux Shell Commands
- •D) ipconfig
- •4) Absolute and Relative Paths a) Absolute Path
- •B) Relative Path
- •5) Possible Causes for Broken Sites
- •6) Installed Software:
- •7) Unix Services on the Hostopia Platform
- •A) cgi (Common Gateway Interface) faq
- •I.E. /services/webpages/h/o/hosting.Bluegenesis.Com/chat/chat.Log
- •B) Server Side Includes (ssi) faq
- •Can I use server-parsed image maps?
- •C) perl faq
- •How do I install and use Perl modules?
- •What is cpan?
- •What is supported by the jsp service?
- •What is a jsp file?
- •Where should my end users upload their jar files?
- •How do I Connect to an ms sql Database Source with .Jsp?
- •Upload appropriate libraries to your /public/web-inf/lib location
- •How do I Create a test .Jsp file?
- •Are there any potential issues ?
- •8) Windows® Services on the Hostopia Platform
- •A) Differences between Windows only Hosting and the Hybrid System
- •B) Functional Components
- •C) Non Functional Components
- •9) Asp 3.0 iis 6 (Active Server Pages)
- •A) asp Third Party Components
- •B) Server.MapPath()
- •C) The #include Directive
- •D) asp Coding Examples
- •1. Asp dsn connection for ms access
- •2. Asp dsn connection for MySql
- •3. Asp dsNless Connection for ms access
- •4. Asp dsnLess Connection To a MySql Database
- •5. Asp dsNless connection for ms sql
- •6. Defining Paths
- •7. AspMail Sample Code for Components
- •8. AspUpload Sample Code for Components
- •9. Cdonts Sample Code for Components
- •11. Sa Fileup Sample Code for Components
- •A) Features in asp.Net 2.0
- •B) asp.Net codebehind and Precompiled dll
- •C) Coding Considerations:
- •D) asp.Net codebehind and dll File Explanation
- •D) asp.Net ajax
- •E) Supported asp.Net File Extensions
- •F) Unsupported asp.Net file extensions:
- •G) Retrieving asp.Net Error Messages
- •H) asp.Net Coding Examples
- •11) ColdFusion 5 a) About ColdFusion 5
- •B) ColdFusion Applications
- •C) ColdFusion Tags
- •D) Supported ColdFusion Tags
- •E) Unsupported ColdFusion Tags
- •F) ColdFusion Error Messages
- •G) Custom ColdFusion Tags
- •H) ColdFusion Coding Examples
- •12) ColdFusion mx 7
- •13) Payment Gateways
- •13) Ssl (Secure Socket Layer)
- •A) Security Certificates
- •B) Common Issues with Installing a Custom ssl Certificate.
- •C) Creating Symbolic Links aka Symlink
- •Cd name_of_symlink
- •Rm name_of_link
- •Cd name_of_symlink
- •14) Databases a) ms access (Microsoft Access)
- •B) ms sql (Microsoft sql)
- •C) MySql
- •Import the dump.Sql file into a database:
- •15) Common Issues for Tier 2 a) Email
- •I. How to read Email Headers; Check for delays and Time Zone Discrepancies
- •II. How to Convert to utc (gmt)
- •1) Find the Time and Convert to utc!
- •2) Find the delay!
- •III. Bigfoot Mail System
- •IV. How to Test if the inbox is Corrupt
- •B) Formmail
- •2) Create a Test Form.
- •3) Copy and Paste Code into Form Non Secure Site
- •4) Verify that there is a cgi-bin.
- •6) Test the form. C) Sub Domains
- •D) Common Ports
- •E) Permissions
- •E) RealServer
- •F) EasySiteWizard 7
- •G) htaccess directives
- •H) Serrahost ProStores
- •I) FaxWire
- •J) Bell dns Remaps
G) htaccess directives
# Allows CGI/PERL Scripts to run
AddHandler cgi-script .cgi .pl
# Allows .wma files to be streamed
AddType audio/x-ms-wma wma
# 'Stream' MP3 files from your website
AddType audio/mpeg mp3 MP3
AddType audio/playlist m3u M3U
# To force a file to be downloaded, via the Save As browser feature.
# change 'ext' to the extension you want to force download.
AddType application/octet-stream ext
# Allows the viewing of directories with fancy output without an Index file
Options All Indexes
IndexOptions FancyIndexing NameWidth=*
# Error Document Reporting
ErrorDocument 404 http://www.domain.com/404.htm
# Rewrite code that works on our system so that only links from your site
# are allowed to access (ext, ext1). This just gives error 403 Forbidden.
SetEnvIfnoCase Referer "^http://(www\.)?domain\.com" locally_linked
SetEnvIf Referer "^$" locally_linked
<filesmatch "\.(ext|ext2)$">
Order Allow,Deny
Allow from env=locally_linked
</filesmatch>
# Allows a new filename or file name order preference for the Index page
DirectoryIndex filename.html index.cgi index.pl default.htm index.php
# Allows you to deny (txt,ext2) extensions from being displayed in dir1|dir2
<files ~ "(\.(txt,ext2)|dir1|dir2)$">
order deny,allow
deny from all
</files>
# Denies the following IP Address(es)
deny from 222.222.222.222
deny from 111.111.111.
# Redirects /dir/ to http://www.domain.com/file.extRedirect /dir/ http://www.domain.com/file.ext
# Catching PHP errors:
php_flag display_errors on
php_value error_reporting 7
# Turning off Case Sensitivity:
CaseInsensitive On
H) Serrahost ProStores
When you first log into ProStores you will come to ‘Store Administration’ Area
– Home Button – getting started: allows you to enter store information, quotes, logos and pictures etc. This is also the same place you can close and open stores.
– Store Design Button: allows you to set the template design for your store such as logo, page and template layout etc.
– Note: there are a lot of areas you can change such as font, links etc.
– Link Manager: Allows you to place hyperlinks and point them to different websites etc.
– To publish a store and view changes, you have to Change the Store Versions (Under Store Versions Button) to the version you are working on, example initialSet was the version on which I was working.
– Store Settings Button: allows you to set up and customize your store. Some of its features include opening and closing your store, setting up payment options, defining shipping and sales tax tables, enabling promotions, and more.
– General: where you setup general store information
– Payment Prefs: where you setup your payment preferences
– Mail: allows you to send order receipts to you and customer, order notices etc
– Shipping Prefs: allows you to setup your shipping preferences etc.
– Sales Tax: setup your sales tax information
– Server: allows you to view your store's server settings
– Product Prefs: allows you to setup the preferences of how you want your products to be viewed, shipped and purchased
– Promotions: allows you to set product promotions
– Email Marketing: provides you with an easy, affordable way to communicate with your customers using permission based e-mail promotions, newsletters, and announcements.
– Users: allows you to create usernames to login
– Store Maintenance: allows you to view confirmed and unconfirmed orders etc
– Store Log: provides you with a log of all store activities
– Product Button: provides access to your product line and manufacturers. In addition, you can manage your product categories, inventory and supply chain.
– List: shows all the products available in your store, you can set quantity and price
– Search: allows you to search for products offered on your storefront
– Add: allows you to add a product with all types of product information such as type, images, sku # etc.
– Promotions: allows you to set product promotions etc.
– Categories: allows you to add category and subcategory levels for your product line. In addition, you can manage how the levels are displayed on your store front.
– Low Inventory: allows you to view what products have a low inventory
– Backordered: allows you to view backordered products
– Manufacturers & Suppliers: allows you to set manufacturers and supplier info
– Order Manager: provides access to customer orders, both pending and completed. If you are processing your orders offline, you will use the Order Manager to authorize orders and mark them as shipped to close the order loop. The Order Manager also allows you to issue or review credits against an invoice.
– Pending Orders: allows you to view orders that are pending, cancel and authorize orders
– Ready for shipping: allows you to view orders ready for shipping
– Completed Orders: allows you to view completed orders
– Credits: allows you to place and view credits
– Order History: allows you to view history of orders
– Order Entry: allows you to create a completed order or invoice for a customer
– Subscriptions: allows you to create a subscription for a customer
– Shipping Manager: provides access to orders that are ready to be shipped and priority of those shipments.
– Customer Manager provides access to your customer information and order history. In addition, you can issue store credits and manage customer groups in this area.
– Add: allows you to add a customer
– List: allows you to view a list of your customers
– Group: allows you to add your customers into a group
– Store Credits: allows you to give store credits to customers
– Sales Manager provides access to affiliates, sales leads, sales people, sales managers, and sales reports.
– Support Manager provides tools to help you maintain your store, including template design, importing and exporting of store data, and file and image upload.
Report Manager provides summary level and detail level reports that can be customized and used to analyze the success of your store.