- •Table of Contents
- •1) Technical Support Specialist – Level 2
- •Qualification Requirements
- •2 ) Exceptions
- •3) Tier 2 Tools a) Solutions.24hourwebhostingsupport.Com
- •C) Linux Shell Commands
- •D) ipconfig
- •4) Absolute and Relative Paths a) Absolute Path
- •B) Relative Path
- •5) Possible Causes for Broken Sites
- •6) Installed Software:
- •7) Unix Services on the Hostopia Platform
- •A) cgi (Common Gateway Interface) faq
- •I.E. /services/webpages/h/o/hosting.Bluegenesis.Com/chat/chat.Log
- •B) Server Side Includes (ssi) faq
- •Can I use server-parsed image maps?
- •C) perl faq
- •How do I install and use Perl modules?
- •What is cpan?
- •What is supported by the jsp service?
- •What is a jsp file?
- •Where should my end users upload their jar files?
- •How do I Connect to an ms sql Database Source with .Jsp?
- •Upload appropriate libraries to your /public/web-inf/lib location
- •How do I Create a test .Jsp file?
- •Are there any potential issues ?
- •8) Windows® Services on the Hostopia Platform
- •A) Differences between Windows only Hosting and the Hybrid System
- •B) Functional Components
- •C) Non Functional Components
- •9) Asp 3.0 iis 6 (Active Server Pages)
- •A) asp Third Party Components
- •B) Server.MapPath()
- •C) The #include Directive
- •D) asp Coding Examples
- •1. Asp dsn connection for ms access
- •2. Asp dsn connection for MySql
- •3. Asp dsNless Connection for ms access
- •4. Asp dsnLess Connection To a MySql Database
- •5. Asp dsNless connection for ms sql
- •6. Defining Paths
- •7. AspMail Sample Code for Components
- •8. AspUpload Sample Code for Components
- •9. Cdonts Sample Code for Components
- •11. Sa Fileup Sample Code for Components
- •A) Features in asp.Net 2.0
- •B) asp.Net codebehind and Precompiled dll
- •C) Coding Considerations:
- •D) asp.Net codebehind and dll File Explanation
- •D) asp.Net ajax
- •E) Supported asp.Net File Extensions
- •F) Unsupported asp.Net file extensions:
- •G) Retrieving asp.Net Error Messages
- •H) asp.Net Coding Examples
- •11) ColdFusion 5 a) About ColdFusion 5
- •B) ColdFusion Applications
- •C) ColdFusion Tags
- •D) Supported ColdFusion Tags
- •E) Unsupported ColdFusion Tags
- •F) ColdFusion Error Messages
- •G) Custom ColdFusion Tags
- •H) ColdFusion Coding Examples
- •12) ColdFusion mx 7
- •13) Payment Gateways
- •13) Ssl (Secure Socket Layer)
- •A) Security Certificates
- •B) Common Issues with Installing a Custom ssl Certificate.
- •C) Creating Symbolic Links aka Symlink
- •Cd name_of_symlink
- •Rm name_of_link
- •Cd name_of_symlink
- •14) Databases a) ms access (Microsoft Access)
- •B) ms sql (Microsoft sql)
- •C) MySql
- •Import the dump.Sql file into a database:
- •15) Common Issues for Tier 2 a) Email
- •I. How to read Email Headers; Check for delays and Time Zone Discrepancies
- •II. How to Convert to utc (gmt)
- •1) Find the Time and Convert to utc!
- •2) Find the delay!
- •III. Bigfoot Mail System
- •IV. How to Test if the inbox is Corrupt
- •B) Formmail
- •2) Create a Test Form.
- •3) Copy and Paste Code into Form Non Secure Site
- •4) Verify that there is a cgi-bin.
- •6) Test the form. C) Sub Domains
- •D) Common Ports
- •E) Permissions
- •E) RealServer
- •F) EasySiteWizard 7
- •G) htaccess directives
- •H) Serrahost ProStores
- •I) FaxWire
- •J) Bell dns Remaps
12) ColdFusion mx 7
Macromedia ColdFusion MX 7 is the most significant release of ColdFusion. Some key features are:
Printable Web Content: .Dynamically transform HTML content into PDF or FlashPaper2 format
Rich Forms: Use CFML tags to create Rich Flash and XML forms
Charting: Read-to-use chart styles, and more than 200 modifiable attributes to control animation, colors, labels and more
ColdFusion MX 7 is backwards-compatible with MX 6.1.
13) Payment Gateways
The following third-party Payment Gateways are currently installed:
PayFlow Pro (replacement of Cybercash which is discontinued)
LinkPoint
PSI Gate (In question)
Echo
E-Select Plus
Authorize.net
CardService
CyberSource
E-Xact Transactions
goeMerchant.com
Intellipay
PayPal
Etc (Hint: Many Payment Gateways are listed in EasyStoreMaker Pro)
Other Payment Gateways may be installed at the discretion of the Hostopia.
P ayment Gateways have their modules installed on our system. If a Payment Gateway is malfunctioning, a consideration may be that the module has been upgraded by the Gateway provider but needs upgrading on our system. A ticket to Sys Admins with as much detail of the behavior/issue will assist Sys Admins in addressing the problem.
13) Ssl (Secure Socket Layer)
SSL for ASP or ColdFusion pages are managed identically to HTML pages on the hybrid.
Each server in the Hybrid farm is configured to handle SSL connections from domains within our infrastructure.
http://internalfaq.hostopia.com/index.php?action=show&cat=191
A) Security Certificates
Secure Sockets Layer
Any and all data sent to or from the server is encrypted. Nothing is sent plain text.
Used most often to secure a web server, can also be used to secure an internal network.
Requires that the address entered into the browser be https://domain.tld, the "s" signifies secure, this address can be redirected to or linked to.
CSR's are certificate requests; these must be done by the administrator of the website or network.
SSL certificates must also be renewed every year.
During a migration, existing SSLs on the legacy server are usually not transferred over, a certificate is purchased for the customer to be used on our platform. However to facilitate a quick migration a generic SSL may be is used and the private SSL is purchased at a later time; this may change for future migrations. Often times customers will insist on using their current one, however that SSL was intended for that specific domain and assigned to the legacy server. As a result transferring an existing SSL is more difficult to do.
B) Common Issues with Installing a Custom ssl Certificate.
Admins reports back through the ticket that the customer uploaded their CSR. This means that they uploaded the CSR and not the actual certificate, contact customer asking him to upload the certificate to their private directory in a .txt file and re-submit the ticket to have the admins install the certificate.
Customer has generated multiple CSR's or has corrupted their CSR. Send the ticket to the Sys Admins to have them reset the SSL Manager so that the customer can go through the steps again and generate the proper CSR.