2 ) Exceptions

It is important to note that there may be exceptions to rules on our servers, please use this manual as a guideline. These exceptions can often be found by doing a search in P.I.G.S. You are required to data mine for information at times.

3) Tier 2 Tools a) Solutions.24hourwebhostingsupport.Com

• As a Tier 2 agent you will be visiting this site often!

• Only Tier 2 categorized tools are listed, “Check Send” and other Tier 1 tools are found here also, but will not listed within this manual.

• http://solutions.24hourwebhostingsupport.com/

Agents will be able to do the following:

• Add Sendmail

• DSN Deletion

• Reset Permissions (Before Reset, search for open tickets regarding spam as it will disable domain’s cgi-bin where bad formail scripts were reported for spamming) – will remain queued for 10 minutes.

• Perl Diver (Lists Server Program Paths)

B) SSH

• As a Tier 2 agent you will often find yourself relying on nslookups/ssh type commands.

• http://internalfaq.hostopia.com/index.php?action=show&cat=134

SSH Information

To access the SSH UNIX Manual you can login to tslookup.megavoipservers.com and type “man ssh,” and acquire the same information as the following:

1. SSH general information (http://www.openbsd.org/cgi-bin/man.cgi?query=ssh&sektion=1)

2. SSH Info (http://the.earth.li/~sgtatham/putty/0.58/htmldoc/ )

SSH Command	Description
man ssh	Purpose: retrieve SSH Manual Syntax: man ssh
imaptest	Purpose: connect via IMAP to a user’s inbox on the mail server and display number of messages, or an error. Syntax: imaptest mailserver username password
poptest	purpose: connect via the pop3 protocol to a user’s inbox on the mail server and display the number of messages and the size in bytes Syntax: poptest mailserver username password
Imaplist	Purpose: to display a detailed list of all imap folders for a mail user Syntax: imaplist mailserver mail_username password
Spamtest	Purpose: to display the number of messages in the inbox and SPAM.Incoming(junk) folder Syntax: spamtest mailserver username password
Spamkill	Purpose: delete all the emails in the SPAM.Incoming folder Syntax: spamkill mailserver username password
DNS	Purpose: display the zone file for a given domain from the indicated nameserver. Syntax: dns nameserver domain
Ncftp FTP client	Purpose: connect to ftp Syntax: ncftp -u username -p password domain.com please type ‘help’ to display additional commands available For more info see NcFTP: http://www.ncftp.com/nctp
MySQL Connection	Purpose: connect to MySQL databases Syntax: mysql database -h sql_server -u username –ppassword *Please note there is no space between “-p” and password itself

Secure Copy via SSH

1. You must have the following required information:

Source Information

• source username: domain.tld

• source hostname: shell1c1.megawebservers.com

• source ssh password: source123

• source directory (if there is one): public

• source filename: filename.html

NOTE: when copying the files over you can keep the file name as the existing one, or rename it. i.e. renamed.html

Destination Information

• destination username: domain2.tld

• destination hostname: shell1c3.megawebservers.com

• destination ssh password: destination123

• destination directory (if there is one): public

• destination filename: renamed.html

2. Secure Copy can only be accessed via Putty / WinSCP or SSH Client

Client must download one, if they do not already have a SSH Client. 3. In the SSH client type in source command scp source_username@sourcehostname:directoryname/filename.html filename.html

i.e. scp domain.tld@shell1c1.megawebservers.com:public/filename.html filename.html

4. Type in the source ssh password 5. Next type in destination source command scp filename.html destination_username@destination_hostname:directoryname/renamed.html

i.e. scp filename.html domain.tld2@shell1c3.megawebservers.com:public/renamed.html 6. Type in the destination ssh password.

tar Command for Backups

To backup a user’s web directories you must first enable SSH access for the domain and login to the shell with putty and use the tar command.

1. To backup a specific directory, example cgi-bin, to a file called backup.tar  type: tar -cf backup.tar cgi-bin

2. Checking if the .tar file has been created: ls -ls | grep backup.tar

3. Listing content for newly created archive: tar -tf backup.tar

4. Unpacking the archive:tar -xf backup.tar