- •Table of Contents
- •1) Technical Support Specialist – Level 2
- •Qualification Requirements
- •2 ) Exceptions
- •3) Tier 2 Tools a) Solutions.24hourwebhostingsupport.Com
- •C) Linux Shell Commands
- •D) ipconfig
- •4) Absolute and Relative Paths a) Absolute Path
- •B) Relative Path
- •5) Possible Causes for Broken Sites
- •6) Installed Software:
- •7) Unix Services on the Hostopia Platform
- •A) cgi (Common Gateway Interface) faq
- •I.E. /services/webpages/h/o/hosting.Bluegenesis.Com/chat/chat.Log
- •B) Server Side Includes (ssi) faq
- •Can I use server-parsed image maps?
- •C) perl faq
- •How do I install and use Perl modules?
- •What is cpan?
- •What is supported by the jsp service?
- •What is a jsp file?
- •Where should my end users upload their jar files?
- •How do I Connect to an ms sql Database Source with .Jsp?
- •Upload appropriate libraries to your /public/web-inf/lib location
- •How do I Create a test .Jsp file?
- •Are there any potential issues ?
- •8) Windows® Services on the Hostopia Platform
- •A) Differences between Windows only Hosting and the Hybrid System
- •B) Functional Components
- •C) Non Functional Components
- •9) Asp 3.0 iis 6 (Active Server Pages)
- •A) asp Third Party Components
- •B) Server.MapPath()
- •C) The #include Directive
- •D) asp Coding Examples
- •1. Asp dsn connection for ms access
- •2. Asp dsn connection for MySql
- •3. Asp dsNless Connection for ms access
- •4. Asp dsnLess Connection To a MySql Database
- •5. Asp dsNless connection for ms sql
- •6. Defining Paths
- •7. AspMail Sample Code for Components
- •8. AspUpload Sample Code for Components
- •9. Cdonts Sample Code for Components
- •11. Sa Fileup Sample Code for Components
- •A) Features in asp.Net 2.0
- •B) asp.Net codebehind and Precompiled dll
- •C) Coding Considerations:
- •D) asp.Net codebehind and dll File Explanation
- •D) asp.Net ajax
- •E) Supported asp.Net File Extensions
- •F) Unsupported asp.Net file extensions:
- •G) Retrieving asp.Net Error Messages
- •H) asp.Net Coding Examples
- •11) ColdFusion 5 a) About ColdFusion 5
- •B) ColdFusion Applications
- •C) ColdFusion Tags
- •D) Supported ColdFusion Tags
- •E) Unsupported ColdFusion Tags
- •F) ColdFusion Error Messages
- •G) Custom ColdFusion Tags
- •H) ColdFusion Coding Examples
- •12) ColdFusion mx 7
- •13) Payment Gateways
- •13) Ssl (Secure Socket Layer)
- •A) Security Certificates
- •B) Common Issues with Installing a Custom ssl Certificate.
- •C) Creating Symbolic Links aka Symlink
- •Cd name_of_symlink
- •Rm name_of_link
- •Cd name_of_symlink
- •14) Databases a) ms access (Microsoft Access)
- •B) ms sql (Microsoft sql)
- •C) MySql
- •Import the dump.Sql file into a database:
- •15) Common Issues for Tier 2 a) Email
- •I. How to read Email Headers; Check for delays and Time Zone Discrepancies
- •II. How to Convert to utc (gmt)
- •1) Find the Time and Convert to utc!
- •2) Find the delay!
- •III. Bigfoot Mail System
- •IV. How to Test if the inbox is Corrupt
- •B) Formmail
- •2) Create a Test Form.
- •3) Copy and Paste Code into Form Non Secure Site
- •4) Verify that there is a cgi-bin.
- •6) Test the form. C) Sub Domains
- •D) Common Ports
- •E) Permissions
- •E) RealServer
- •F) EasySiteWizard 7
- •G) htaccess directives
- •H) Serrahost ProStores
- •I) FaxWire
- •J) Bell dns Remaps
C) Non Functional Components
Can I register an ActiveX/dll or CFX/dll?
Due to security and licensing. Third party components that require licenses or customer written dlls that require registry changes will be installed/registered on our servers.
MS SQL DTS
MS SQL DTS can be used to transfer larger amounts of data between MS SQL servers. Although we allow the use of DTS for initial transfers during migrations.
We do not allow the use of DTS on our shared system on a regular basis. This causes performance issues for other customers. Data loss or DB corruption may also occur in case of disruption in Internet connectivity.
Why is MS-Access 1997 not recommended on your architecture?
The latest MDAC (version 2.8), which is currently installed on our system, is not compatible with Access 97 databases. You may find that your database worked originally; however, once you write data to the database it will generate this error.
In our clustered hosting environment, our main focus is security. In order for us to provide you with acceptable levels of security, our operating systems must be configured with current service packs and patches. If this is an Access 2000 database, it is likely that is it corrupted.
D) FrontPage + MS ACCESS
Why is FrontPage with MS ACCESS not recommended on your system?
Our system architecture does not allow you to edit your MS ACCESS database though the FrontPage GUI. Both must be managed separately.
|
Clustered Architecture Compatibility |
||||
Windows NT Component/Service |
Optimized |
Functional |
Not Recommended |
Not Functional |
|
|
|
|
|
|
|
Databases |
|
|
|
|
|
MS-Access 2002/03 |
|
|
|
|
|
MS-Access 2000 |
|
|
|
|
|
MS-Access 1997 |
|
|
|
|
|
MySQL |
|
|
|
|
|
MS-SQL 2005 |
|
|
|
|
|
MS-SQL DTS |
|
|
|
|
|
DSN Connections |
|
|
|
|
|
DSN-Less Connections |
|
|
|
|
|
Connections from multiple domains to one specific database on our system. Multiple domain connections do not work with any version of MS-Access. |
|
|
|
|
|
ASP |
|
|
|
|
|
ASP + MS ACCESS |
|
|
|
|
|
ASP + MySQL |
|
|
|
|
|
ASP + MS-SQL |
|
|
|
|
|
ActiveX/dll registration |
|
|
|
|
|
ColdFusion |
|
|
|
|
|
ColdFusion + MS ACCESS |
|
|
|
|
|
ColdFusion + MySQL |
|
|
|
|
|
ColdFusion + MS-SQL |
|
|
|
|
|
Custom CFML Tags |
|
|
|
|
|
Custom CFX/dll registration |
|
|
|
|
|
MS FrontPage |
|
|
|
|
|
FrontPage + MS ACCESS |
|
|
|
|
|
ASP.NET |
|
|
|
|
|
ASP.net + MS ACCESS |
|
|
|
|
|
ASP.net + MySQL |
|
|
|
|
|
ASP.net + MS-SQL |
|
|
|
|
|
Precompiled DLL’s * |
|
|
|
|
|
ASP.net Ajax Support |
|
|
|
|
|
*Sites coded in Visual Studio, have code separated using code behind and dlls. This is supported, on our ASP.NET 2.0 systems only.