Sales Dialogues

CA: - Would you like to purchase something, miss?

P: - Yes, miss. What can you offer me?

CA: - We have some souvenirs and accessories, spirits in flasks or small bottles, bar milk chocolate with nuts.

P: - I’d like to buy a flask of cognac and a bar of chocolate. What’s the price?

CA: - The price is 1500 Russian rubles. Do you take this?

P: - Yes. Do you take American dollars?

CA: - Sorry, miss but we can’t accept them.

P: - Never mind. Here is the money

CA: - Have you got a smaller banknote?

P: - No. I haven’t.

CA: - This is the change. Thank you for purchase. Do you need a receipt?

P: - I don’t care.

CA: - Would you like to buy something, sir?

P: - Do you accept credit cards?

CA: - Unfortunately we don’t accept them.

P: - I see. I’d like to buy a logo pen and a teddy bear. What’s the price?

CA: - The price is 1500 Russian rubles. Pay with exact amount please. We don’t have any change.

P: - No problem. Here is the money.

CA: - Thank you very much.

Immigration cards

Vocabulary

An immigration card/form

to fill in

a citizen

to complete in capital letters

to present

authorities

on arrival

a validity period

a visa

corrections are not allowed

Name/First name/Given name

Surname/Family name/Second name

Maiden name

nationality

date of birth

sex( male/female)

purpose of trip/purpose of visit

name of receiving company

accompanying by

signature

passport issued

date of issue

date of expiry

duration of stay

embarkation city

disembarkation city

P: - Excuse me. What are you distributing?

CA: -Immigration forms, sir.

P: - What are they used for?

CA: -If you are not a citizen of Russia, you should fill an immigration form.

P: - Yes, I am not a citizen of your country. Would you give me some?

CA: Here it is.

P: - Can you help me to complete it?

CA: - Sure, please. Let me see your passport. The form must be completed in capital letters.

P: - OK,….sorry..I’ve made a mistake.

CA: - Corrections are not allowed, sir.

P: - Can you give me another form?

CA: -Unfortunately we have no more forms. You can fill it in airport building and present to authorities with your documents.

P: - Thank you.

CA: -Not at all.

Medical service

Vocabulary:

to be trained

to administer first aid

case

heart attack

injury

allergic reaction

cause

death

diversion

drugs kit

blood

chest pain

broken bones

splint

bandage

limb

minor cut

to prevent anaphylactic shock

to carry

first aid kit

to contain

dressing

syringe

scissors

to be included into

medicine

drops

sedative

stomachic

fever-lowering

tight

to be consulted

medical treatment

patient

Medical Service

During the flight some passengers may feel bad that’s why Cabin Attendants must be well trained to administer first aid on board.

The most common cases of medical emergencies are heart attack, injures, asthma and allergic reaction.

The heart attack is the leading cause of in-flight death and the leading cause of diversions. Drugs kits include aspirin to keep the blood flowing when there is a chest pain. Defibrillators are used to restart heart.

Diversions are also caused by injuries to passengers. Items falling from overhead bins can cause head injuries, while turbulence can easily result in broken bones. Drugs Kits are equipped with splints and bandage to stabilize limbs and plasters for minor cuts.

Dangerous breathing problems can result from allergic reaction. Most carry EPI pens to prevent anaphylactic shock.

Each flight CAs must carry at least one sealed metal box, which is known as First Aid kit. It contains scalpel, a wide range of dressings, splints and syringe. Iodine, Ammonia, scissors are included in the First Aid Kit.

Each flight cabin attendants must carry on board five drugs kits on board. They typically contain different medicines in pills, drops and tablets. There are antitoxic, sedative, stomachic, fever-lowering and tablets, nose drops, plasters and tights.

The purser must be consulted before breaking a seal of drugs kits. In any case of medical treatment a purser should be informed by the cabin attendant of patient’s condition.

Questions:

1. Why must CAs be well trained?

2. What are the most common cases of medical emergencies?

3. What is the leading cause of in-flight death?

4. What is included in drugs kit to keep the blood flowing?

5. What are defibrillators used for?

6. What can cause head injury?

7. What can turbulence result into?

8. What are drugs kits equipped for?

9. What do sick passengers carry to prevent anaphylactic shock?

10. How many first aid kits must Cas carry on board?

11. What does drugs kit typically contain?

12. What does first-aid kit typically contain?

13. Who should be informed of patient’s condition?