10. In threes, take your information from the Transworld brochure opposite and make enquiries and report questions as if the enquirer is on the phone, like this:

A: Do you arrange transportation? D: Ask them if they arrange

B: What did he want to know? transportation.

C: Whether we arrange transportation. E: Do you arrange transportation?

A: Can you store goods? F: He wanted to know if we

B: What did she want to know? arranged transportation.

C: Whether we could store goods.

11. Rewrite the sentences into reported questions, like this:

P: Can I send a container to Turin? He asked/wondered if (whether) he could send a container to Turin.

1. Can I send a container to Rome by trailer?

2. So we are carrying live animals?

3. Will it be cheaper to send goods to Hamburg by road or rail?

4. Can we collect the consignment from their factory?

5. Do we handle corrugated boxes?

6. What are the European trailer charges?

TRANWORLD FREIGHT PLC The biggest name in freight forwarding
Hamburg Transworld GmbH Manchester Transworld Freight plc London Transworld Freight plc Rio de Janeiro Transworld Ltda	Oslo Transworld AS Rotterdam Transworld NL Marseilles Transworld SARL Sydney Transworld Freight (Pty) Ltd	Stockholm Transworld AB Milan Transworld SpA Tokyo Transworld KK New York Transworld Freight Inc
How we can help you: We arrange transportation worldwide We prepare documentation We handle conventional cargo and containers (NB no live animals) We handle imports and exports We handle customs procedures We can advise you on the best means of transport We can do your packing We can collect and deliver goods locally We can advise you on your quotations to customers

10. Complete the sentences with suitable relative pronouns “who”, “that,” “which”. Give alternative options if possible. Put brackets round the relative pronouns you can leave out (See Language Notes):

1. She met Mr. Smith ………. ws responsible for consolidating the cargo.

2. This is an equipment ………...we load the cargo into the ship.

3. The clients went to the central warehouses ………..fed smaller local warehouses.

4. The inventory ……….. we hold in the back-up storage area must be replenished.

5. Labeling and marking are the services ……… can be provided by some warehouses.

6. Cross docking is a method ……… allows to move products from the point of origin or manufacture directly to the consumer.

7. The warehouse logistics manager …….. I knew was a professional ……….. was able to do all things excellently: hiring, coaching, directing the staff of over 10 people.

8. The tasks ………. are performed by the warehouse supervisor include receiving, unpacking, checking and storing products and many others.

9. We should implement the Warehouse Management System (WMS) ……….. records all events and actions in the receipt, handling and storage of products and orders in a warehouse environment.