A letter of adjustment

JACKSON & MILES

118 Regent Street

London WIC 37D

UK

HOWARD & PRAIT

Ladies’ Clothing

306, 3d Avenue

Chicago, III. 60602

USA 2rd December, 2000

Dear Sirs:

The colour of dresses about which you complain is indeed lighter than it should be.

Please accept our apologies.

We are sending you a new lot by air this week; and would ask you to return the faulty clothes. Alternatively you may keep this lot of sale as seconds at a reduced price of $1, 120.

You are perfectly correct in saying that packing and insurance costs are normally less for cargo by air. May we remind you, however, that your request to send the goods by air was made at short notice. It was not possible for us to use the lighter air freight packing materials, as most of the dresses were ready for shipment by sea freight.

Furthermore, our insurance is an open policy at a flat rate, and depends on the value of the goods, not the method of transport. For these reasons our invoice No. 14596 dated 15^th Nov., 2000 is still valid, and we look forward to receiving your remittance when due.

Yours faithfully,

D .A. Leary

Manager Export

Department

Sellers

ORDER

Please send us 12 items of 20 for the price of 20 US dollars, including packing and shopping/

Name………………………….

Company ……………….

Street……………………….

City …………………………

State …………………………

A check fitted in US dollars to this amount is enclosed herewith.

Date…………………………………Signature

Invoice form

Date …………….

Attn:……………………

Invoice No: ……………….

Reference: ……………….

To: ………..

Amount: ……………

Term Due: ………….

Pay by: …………….

At:…………………

Account No: …………

Please remit full amount in US dollars to the above address within…days of receipt of invoice.

Enquiry letter

HOWARD&PRATT

Ladies` Clothing

306, 3d Avenue

Chicago, III. 60602

Oct. 21, 2000

JACKSON & MILES

118 Regent Street

London WIC37D

Gentlemen:

We saw a collection of women`s dresses in your October catalogue. The lines you showed would be most suitable for our market.

Would you kindly send us your quotation for clothing that you could supply to us by the end of November?

We would require 1,000 dresses in each of the sizes 10 – 14, and 500 in sizes 8 and 16.

We propose the payment made by Letter of Credit.

Thank you for an early reply.

Very truly yours,

P. PRATT, Jr

(P. Pratt)

Buyers

Complete these requests.

1. I would like to know about______________________________ that you are advertising.

2. _______________________________ samples of cotton prints for curtains?

3. We are interested in_________________________ that you are exporting.

4. I would be grateful if_________________________ about the XPO Printer.

5. _______________________________ about colour screens for computers.

QUOTATION (OFFER)

JACKSON & MILES

118 Regent Street

London WIC 37D

Oct. 28, 2000

HOWARD & PRATT

Ladies` Clothing

306, 3d Avenue

Chicago, III. 60602

USA

Dear Sirs

We are pleased to make you a film offer regarding our products in the size you require. Nearly all the models are obtainable and can be delivered to you by the end of November. All other models of dresses can be supplied by the middle of December 2000, subject to our receiving your order by 15^th of November. If you prefer the goods to be shipped by air freight, this kind of shipment will be charged extra at cost.

Yours faithfully,

D.A.Leary

Manager

EExport Department

Sellers

Fill in the blanks with the correct word.

deal receive enclosing letter pleased about for am order with further

1. Thank you your of 21^st October.

2. I was pleased to _____________ your inquiry______________our bicycles.

3. We will be __________ to give you ____________information.

4. I__________ enclosing our purchase_____________________.

5. We will______________promptly _______________your orders.

6. I am a cheque for the total amount.