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Text 4 Recipe for Success

Two sisters from Cleveland are finding out that there’s more to business success than just having a great product. Heather and Hope Wilson discovered early on that choosing the right form of business organization is very important to a young company.

Two years ago, the Wilson sisters decided to start their own business when their homemade candy sold out at a charity bake sale. A local candy storeowner offered to buy as much Frosted Swirl as they could make. The sisters formed a partnership and began manufacturing the candy in their own kitchen. The product sold quickly, and soon other stores were placing orders.

When a regional grocery store chain said it wanted to buy Frosted Swirl, the Wilson sisters knew they’d have to buy more equipment. But they didn’t have enough money. To raise funds, they formed a corporation, Frosted Swirl Enterprises, and sold stock to friends and family. With the proceeds, they bought ovens and other equipment to mass-produce the candy. Today they have four ovens and five employees, and they produce Frosted Swirl and four other candies for regional distribution. Now a wholesaler wants to distribute Frosted Swirl throughout the United States. The sisters are considering further expansion of their company.

Unit six. Management Text 1 The Managerial Hierarchy

Two aspects of the organization that are closely related to span of control are the managerial hierarchy and the chain of command. Managerial hierarchy refers to the levels of management within the organization. Generally the management structure is in the shape of a pyramid with the three basis levels: top, middle and supervisory.

The main feature of the managerial hierarchy is that each unit is controlled and supervised by a manager in a higher unit. The person with the most formal authority is at the top of the hierarchy. Managers at the top have most of the power. The amount of power decreases as you move down the pyramid. At the same time, the number of employees increases as you move down from level to level.

An organization with a well-defined hierarchy has a clear chain of command. The chain of command defines the relationships of authority from one level of organization to the next, from top to bottom. It is shown in the organization chart. When someone skips his or her boss to speak to a higher-ranking official, that person is said to be violating the chain of command.

A related principle is unity of command, in which everyone reports to and gets instructions from only one boss. Unity of command guarantees that everyone will have a direct supervisor and also will not be taking orders from a number of different supervisors. Unity of command and chain of command give everyone in the organization clear directions and help coordinate people doing very different jobs.

Managerial hierarchy and the chain of command determine the shape of a firm’s organization. A wide span of control results in a flat organization structure, which has few managerial levels and a short chain of command. Colleges and universities tend to have flat structures. Only two or three levels of administration stand between the faculty and the president. A narrow span of control results in a tall organization structure, which has many managerial levels and a long chain of command. Military organizations usually have many levels (or rank) of managers (officers) and thus are tall structures.