Text 2 Hotel and Motel Manager

A. Many students in business schools choose management as their major. Management principles and practices are used in any kind of organization, regardless of the product or process.

Hotel or motel management is a sophisticated field. Managers must understand computers, finance, and labour relations. They also need to know the seven other areas that make up the backbone of the operation: rooms, food and beverage, personnel, sales and marketing, hotel accounting, conventions, and catering. The emphasis in hotel and motel management has evolved from technical skills to management skills.

The best way to advance is through the management training program of a major hotel chain. Prospective managers have from six to fifteen months of intensive training, rotating through all the major departments.

Places of employment: throughout the country and abroad, with most jobs in medium-size to large cities.

Skills required: a two-year degree for some jobs, but the quickest route into management is a four-year degree. A second language is mandatory for employment overseas, and it helps in some U.S. metropolitan areas.

Salaries: $16,000 – $25,000 for trainees; $33,000 – $40,000 for assistant managers; $53,000 – $80,000 for general managers in major cities.

B. My name‘s Tom Chappell, and I’m an assistant manager at the Hotel Ambassador in London. There are two assistant managers, and one of us is always on duty at busy times. The general manager has overall responsibility, and we report directly to her. We are responsible for the day-to-day running of the hotel. We plan the work schedules, manage the accounts, and deal with any problem to do with staff or guests.

We have a staff of about 100 people. Basically, there are four departments, each with its own manager. Firstly, there’s front of house – that’s receptionists, the people who deal with our guests on a daily basis. The reception team usually consists of a supervisor and two or three receptionists, depending on the time of day. They report to the front of house manager, who is also in charge of the porters and doormen.

Then there’s housekeeping – all the services to do with the rooms. The head housekeeper is in charge of this. She has a team of maids who make up the rooms, provide towels and bed linen. She also looks after laundry and cleaning in other parts of the hotel.

The banqueting and conference manager organizes all the events that take place in the hotel. He has a team of event organizers who look after groups and parties. And finally, there’s the food and beverage manager.

6. Ответьте на вопросы к тексту A:

1) Why is hotel and motel management a sophisticated field?

2) What must managers be able to do?

3) What are the seven areas of hotel management?

4) What is the best way to advance in hotel and motel management?

5) When is a second language mandatory?

6) What is rotating through all major departments necessary for?

7. Выберите утверждения, которые соответствуют вашему представлению планирования карьеры в гостиничном бизнесе:

1) I would like to work in one of the famous hotel chains such as

a) Hilton;

b) Crowne Plaza;

c) Marriott.

2) I want to begin with the position as

a) an assistant manager;

b) a supervisor;

c) a head housekeeper.

3) I think rotation through all the major departments is necessary

a) to acquire (приобрести) technical skills;

b) to get theoretical knowledge;

c) to become a general manager.

4) In my opinion, the best way to advance in the hotel industry is

a) to have a university degree;

b) through the management training program of a major hotel chain;

c) to become a trainee.

5) The fastest way for me to become a general manager is to specialize in

a) rooms, sales or food and beverage;

b) sales and marketing;

c) personnel and conventions.

8. Расскажите на английском языке об обязанностях помощника менеджера отеля.

9. Назовите на английском языке должности людей, отвечающих в отеле за работу a) администраторов; b) организацию банкетов; с) общественное питание; d) уборку номеров.

Part 3

1. Прочтите и запомните значения следующих слов и словосочетаний:

maintain v	обслуживать; содержать в исправности
software n	программное обеспечение
specify v	определять; устанавливать; указывать
data n, pl (от datum)	данные; факты; сведения
collect v	собирать; получать
survey n, v	обследование; обзор; изучать
code v	шифровать по коду; кодировать
bill n, v	счет; выписывать счет
add v	прибавлять; добавлять
charge n	цена; сбор; начисление; расход; дебет
calculate v	вычислять; калькулировать; подсчитывать
deduct v	вычитывать; удерживать
payment n	платеж, плата, уплата; взнос
be sure	быть уверенным; убедиться
correct a, v	правильный, верный; исправлять
error n	ошибка; погрешность
work overtime	работать сверхурочно
solve problems	решать проблемы
rule v	управлять; править; руководить

2. Из следующих слов выделите: а) глаголы, b) существительные, с) прилагательные, d) наречия. Переведите их на русский язык:

analytical, finally, retest, flexible, pension, childcare, fastest, enter, language.

3. Переведите следующие производные слова:

to analyze – analyst – analysis

to program – programmer – programming

to instruct – instructor – instruction

to calculate – calculator – calculation

to apply – applicant – application

to produce – producer – production

to operate – operator – operation

4. Подберите слова близкие по значению:

1) solve v	a) account n
2) payment n	b) investigation n
3) be sure	c) right a
4) error n	d) govern v
5) rule v	e) mistake n
6) bill n	f) fee n
7) survey n	g) be certain
8) correct a	h) decide v

5. Соотнесите английские фразы из левой колонки с их русскими эквивалентами в правой:

1) to enter a career path	a) пишут программы
2) design programs	b) составляют алгоритм
3) get paid extra	c) изучение рынка
4) break down each step	d) гибкий рабочий график
5) company records	e) например
6) marketing survey	f) данные бухгалтерии компании
7) sketch the steps	g) выбрать профессиональный путь
8) coded instructions	h) получаю доплаты
9) flexible hours	i) разбивают (делят) каждый шаг
10) for instance	j) команды на языке программирования

6. Прочтите текст и постарайтесь понять его содержание: