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  1. Fill the gaps in the following sentences with the given words:

before buying client individual product wants weakness

If you want to be both a successful negotiator and salesperson you should:

  1. Know your … and its main features.

  2. Know the strengths and … of competing products.

  3. Find out who makes the … decisions in your client’s firm.

  4. Plan each sales interview … it takes place.

  5. Match what you are selling to each client’s … and needs.

  6. Listen to what your … tells you.

  7. Remember that each client is an … not a number.

  1. Translate the following sentences into English using your dictionary:

  1. Гуртова торгівля – важливий елемент ринкової системи.

  2. Товари ідуть від гуртового посередника до споживача через роздрібного продавця.

  3. Надають перевагу непрямій системі збуту.

  4. Посередник отримує відсотки від продажу.

  5. Ми змушені багато платити за доставку.

  6. Це була джентльменська угода (agreement).

  7. Роздрібна торгівля – це продаж товару кінцевому споживачу.

  8. На цей товар можна отримати 10% знижку.

  9. Ця фірма має багато торгівельних точок по всій країні.

  10. У торгівельному центрі ви знайдете всі необхідні вам товари.

  11. Роздрібна торгівля може надати покупцю довготривалий кредит.

  12. Існують різні типи торгівельних закладів: універмаги, супермаркети, магазини з низькими цінами тощо.

  1. Translate the text from English into Ukrainian and title it:

Retailing is the business of selling products to the general public. Most retailers are from shops or stores which are called outlets. Many countries have large retail chains which are organized nationally and sell a standardized selection of products. Their outlets are often in shopping centres (US “malls”), where there is a large variety of stores in the same location.

Many large retailers operate from out of town locations with parking facilities, known as either hypermarkets (over 30,000 square metres) or superstores (under 30,000 square metres). They may be on a retail park, where there are a number of large stores.

Department stores such as Harrods in London are large shops which sell a wide variety of products, usually with location in a city centre. As the name suggests, they are organized in departments, each with its own manager.

  1. Answer the questions:

  1. What is the aim of wholesaling?

  2. What is a direct channel of distribution? Give an example.

  3. What is an indirect channel of distribution?

  4. Is there any differences between a merchant wholesaler and an agent middleman?

  5. What is retailing?

  6. What types of retail stores do you know?

  7. In what way does a retailer serve a customer?

  8. What per cent of the price of the goods sold goes to the retailer?

  9. What would retailers have to do without wholesalers?

  1. Work in pairs. The following is a telephone conversation between a client and wholesaler. Memorize the dialogue and make up similar ones.

  • Sundel, Electrotech Sales Manager. Can I help you?

  • Good afternoon, Mr Sandel. This is Mr Hart from Santina Hotel speaking. Have you got any refrigerators IPD Model 245?

  • Yes, we have, but we have had a lot of orders for this model.

  • What is the price of a unit?

  • Its retail price is $460 per unit.

  • What is the discount for a lot of 100 units?

  • Usually we give a 5% discount.

  • Is there is a discount if I pay in cash?

  • I am not sure. I should consult with our Financial Manager.

  • How long will the delivery take?

  • About a month.