9. Making request, offering to help and asking for permission. Match a line in a with a line in b:

A

1. Um, I wonder if you could lend me an umbrella? I need to go out for a little while.

2. Would you mind telling me how to put it up?

3. I’m expecting a call from Tokyo at 1.30. I’d like you to take a message for me, please.

4. Yes, Chris?

5. 4.30? Oh, yes, that should be OK.

B

1. Sure, you just press this button here.

2. Why certainly, I’d be glad to. Mine’s over there.

3. Excuse me, Mr. Brown, is it all right if I leave the office at 4.30 this afternoon?

4. I’m sorry, but I’m having lunch at 1.30.

5. Oh, thanks very much, Mr. Brown.

10. How do you manage your time? Match the words with their corresponding definitions.

1. a challenge

2. maintenance

3. paperwork

4. a report

5. to tackle

6. to update

7. records

8. to focus

1. written documents containing information about the past

2. to deal with

3. work involving written or printed documents

4. to review and include recent changes

5. a piece of writing giving information on a particular subject

6. a difficult but exciting thing to do

7. to pay special attention

8. keeping equipment in good condition

11. Complete the following questionnaire using words from ex.10. Change the form of the words where necessary.

1. When working with other people do you focus on the work that you can do best?

Yes…. No ….

2. When preparing a written ...........do you list the different sections then make a brief summary of what you will include in each?

Yes …. No ….

3. Do you ………. Your address book as soon as people move?

Yes …. No ….

4. Do you organize your ………… so that documents are grouped according to subjects?

Yes …. No….

5. Do you enjoy the ………… of doing new and perhaps more complicated work?

Yes …. No ….

6. Do you regularly do ………… work to make sure that equipment works efficiently?

Yes …. No ….

7. Do you keep clear …………. of the work that you have already done?

Yes …. No ….

8. Do you ………… the most difficult pieces of work first?

Yes …. No ….

Part III Unit I. Business Letters

1. Remember the terms:

• the letterhead дані про відправника листа

• the date дата

• inside name and address дані про одержувача листа

• salutation привітання

• the message повідомлення, інформація

• complimentary closure заключна частина

• the writer’s signature and official position підпис відправника та його

посада

• handwrite рукописний

• single-spaced через один інтервал

• heading заголовок

• amendment поправка

• margin поля

• paragraph абзац, пункт