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  1. Susan and Production Manager

PM: Good afternoon, Miss Barton. You look greatly today.

S: Thank you, MR Hudson. What can I do for you?

PM: I wonder if my memo on the production survey has been sent to the office

staff?

S: Yes, it certainly has, Mr. Hudson. And here is memo about CE Party from

Philip Grouss, the Purchasing Manager.

PM: Oh, thank you very much, Miss Burton. That’s very interesting.

To: Mr. Hudson Date: 10 November

From: Philip Grouss Subject: CE Party

Welcome back! Hope everything went well in Belfast. I’m off to Brussels for three days. Could you check my list of people to invite to our party and add anyone else you think so. Claire needs to send our invitations in advance.

Philip

  1. Paul is an administrative assistant in an office. How many of these statements are true about his job.

  1. He works at a computer most of the time, where he writes letters and reports.

  2. He answers phone calls, takes messages and sends faxes.

  3. He makes a lot of phone calls, especially to retailers.

  4. He does a lot of general paper work, e.g. filing reports, writing memos, answering letters.

  5. He arranges meetings for his boss and other managers of the company.

  6. He sells the factory furniture.

  7. He checks the goods when they come off the assembly line.

  8. He sends invoices to customers. (= papers showing products sold and the money to pay).

  9. He shows visitors around the factory.

  10. He controls the financial situation of the company.

  1. Complete the telephone conversation using the given phrases:

  1. Could you give him a message?

  2. Can you spell that, please?

  3. I’m sorry, he’s away this week

  4. Could you ask him to call me …

  5. Who’s calling, please?

  6. Could you give me your number?

  7. Hold the line, please.

  8. could I have your name again?

  9. Could I speak to …

Receptionist: Good morning. Software Centre. How can I help

you?

Caller: Hello. (1)………………… Tim Newton, please?

Receptionist: (2)………………………….

Caller: It’s Felix Schumacher.

Receptionist: Thank you. (3)……………………. Oh, wait. I’ve got

a note here about Mr. Newton. (4) ………………….

Caller: Oh, no! (5)………………………….

Receptionist: Yes, certainly.

Caller: (6)……………….. next Monday?

Receptionist: Yes, of course. I’m sorry. (7) ………………….

Caller: It’s Schumacher.

Receptionist: (8)……………………….

Caller: It’s S-C-H-U-M-A-C-H-E-R.

Receptionist: (9)………………………

Caller: 0-1-7-1, 3-4-6, 7-2 double8

Receptionist: Right. Mr. Felix Schumacher on 0-1-7-1, 3-4-6, 7-2

double 8.

Caller: That’s it. Thanks very much. Goodbye.

Receptionist: Goodbye.

  1. Imagine that you’re writing a letter to a client. Write down the words you would write in place of these sentences which were spoken on the phone.

  1. “Oh, do you think you could call me about this next week?”

Could you please telephone me about this next week?

  1. “Do you think you could confirm it by fax?”

Would ……………………………………………………

  1. “Sorry, but we can’t give you a special discount.”

I regret to say that ……………………………………..…

  1. “If you like, we can spend you a sample of this product.”

Please let us know if ………………………………….

  1. Will it be OK to ship the order in two separate consignments?”

With your permission, we propose ………………….

  1. “Thanks a lot for all your help. It was very kind of you.”

Thank you ……………………………………………..

  1. “There may be some questions about our literature – if so, can I help

at all?”

If you …………………………………………………..

  1. “Terribly sorry, but you can’t amend an order over the telephone.”

Unfortunately, ………………………………………….