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    1. The boss is calling the office in London

S: Good morning. Stephen Woodman’s office. How can I help you?

SW: Good morning, Susan. It’s Mr. Woodman.

S: Hello, Mr. Woodman. Is everything OK with your trip to Glasgow?

SW: Yes, everything is great. It’s just that something else has come for me to

do. I have some more meetings in Edinburgh tomorrow morning, so could

you book the Royal Hotel in Edinburgh for this night if possible?

S: Right. Shall I book you a flight from Edinburgh to London on Tuesday

night?

SW: No, thank you. I’m not sure about the trip back yet, it might be either in

the afternoon or in the evening.

S: Would you like me to get some information about the flights and the times

of trains from Edinburgh?

SW: Yes, If you could. I’d appreciate that. Would you mind checking that time

of arrival the plane?

S: Of course, not.

SW: Thank you very much, Susan. That’s all for the moment.

    1. Susan to Bob Dale, an office clerk

S: Oh, Dale?

B: Yes, Susan?

S: Mr. Woodman wants you to fax these sales reports to Belfast, I’ve just done

them.

B: Sure. I’ll do it later.

S: No, Bob. Do it now. I know its important. And could you also send a fax to

the Royal Hotel in Edinburgh, please?

B: OK. I don’t think, there will be a problem.

S: And one more thing, Bob… Err, did you call your girlfriend on the office

phone last Friday?

B: Well…uh…yes. I did. But it was urgent.

S: I think S.W. heard you. He wasn’t very pleased about it. Don’t use the office

phone for personal calls, OK?

B: Yes, OK., Susan. I won’t do it again. I’m sorry.

  1. Look at the faxes Bob Dale has sent:

FAX #0097 10/11/09

FROM Forestry Equipment Supplies TO Fred Duvall,

Ocean View

RE: Our order TR 574

Last month we ordered from you 120 boxes of your article №213. You promised delivery on 30 October 2009. So far we have not received this shipment and have not heard from you.

Please arrange for intermediate shipment and inform us when the shipment will arrive here.

Regards,

STEPHEN WOODMAN

FAX from Stephen Woodman

Forestry Equipment London Britain +44 223 3713 9119

TO: Hotel Royal, Edinburgh, Scotland +44 353 5715 7614

Could I please book a single room with a bath for the night on Monday 10 November. I shall be arriving at approximately 09 p.m.

Please, confirm by return.

Many thanks,

Susan Barton

p.p. Stephen Woodman

    1. The Ukrainian partner is calling

S: Mr. Stephen Woodman’office. May I help you?

VM: Hello. This is Victor Maliarchuk from Ukrforestry calling. May I speak to

Mr. Woodman, please?

S: I’m afraid Mr. Woodman is out of the office today. Would you like to leave

a message?

VM: Could you tell Mr. Woodman that I’m not arriving on Wednesday. I had a

problem with the flights. The one I was going to book on is full – there is a

big football match apparently. So, the earliest I can make it is on Friday

10:30, at Heathrow. I’m sorry about this but there is nothing I can do. Could

you arrange a new hotel reservation for me, please? I’m awfully sorry.

S: Alright. I’ll give him a message. And could you spell your name for me

again, please?

VM: Sure. That’s Viktor, V-I-K-T-O-R, Maliarchuk, M-A-L-I-A-R-C-H-U-K.