3. Study the text and try to find answers to the following questions:

1. In which situations do you need a resume? 2. What function does the resume fulfill? 3. How long should a resume be and why? 4. What are its parts? 5. Which aspects of your background do you present on the resume? 6. Which sections are obligatory and which are optional? 7. What do you start your resume with? 8. Do you write the job objective to meet your own or employer’s needs? 9. What is the main principle for listing information on the resume? 10. What is the easiest part of the resume to adapt for different positions and why? 11. What is more important on a resume - its content or its visual design? 12. What qualities should a resume have to be effective?

4. Replace the words and phrases in italics by those from the text.

1. A resume is a paper which summarizes your qualifications for the job. 2. Employers usually spend less than a minute to glance briefly at a resume. 3. An entry-level applicant should cram everything into one page. 4. ... your resume can amount to two pages, which is also appropriate. 5. As you design this section of your resume, carefully emphasize... 6. Include your GPA if it is really high. 7. These sections should not draw the attention away from the longer more significant ones. 8. ...whether listing personal details will enhance your prospects for the job. 9. But most resumes today include none of these entries because such information is irrelevant. 10. Ask for references only from persons who know your work best. 11. The first alternative is usually best.

5. Look at the phrases and words below. Can you put them differently, through synonyms, antonyms, or definitions?

1. to scan resumes; 2. pertinent information; 3. entry-level applicant; 4. accomplishments; 5. to capitalize all the letters; 6. job requirements; 7. to earn a degree; 8. your major; your minor; 9. promotion; 10. willing to relocate; 11. a referee; 12. sense of proportion; 13. an interviewing decision.

Listening

Pre-Listening

6. You will hear extracts from Jenny’s interview with Melanie Smith. Listen to the first extract and match the munbers to what they represent.

five days a week

eight years in previous company

seven team leaders

ten years with present company

six call center operators

While-Listening

7. Listen to the second extract and tick the call center problems they discuss.

1. Difficulties with customer complaints 

2. Staff shortages 

3. High absenteeism 

4. Staff relationships 

5. Stress 

8. Listen to the third extract and complete the sentences.

1. I particularly ________________ dealing with customers.

2. I have an ______________ to build a good rapport with people on the telephone.

3. I believe I am _______________ at it.

4. My ________________ has a good job in the area.

5. My company did ask me if I would _____________________.