Listening

Pre-Listening

6. Match words with their definitions.

1. Skill	a) the buildings, equipment and services provided for a particular purpose
2. Human	b) the direction in which something is moving
3. Facility	c) a customer or someone who receives services
4. Client	d) an ability to do an activity or job well, especially because you have practised it
5. Treatment	e) the process of learning the skills you need to do a particular job or activity
6. Path	f) of or typical of people
7. Aspect	g) the use of drugs, exercises, etc. to cure a person of an illness or injury
8. Training	h) one part of a situation, problem, subject, etc.

7. Read these examples and translate them into Ukrainian. Then make your own sentences with underlined words.

1. Having supervisory skills means being able to set and recognise priorities, sort out what is important and what is urgent. 

2. Spa facilities for therapeutic massage, body wraps, scrubs, baths and beauty treatments provide opportunity to relax after various expeditions or sporting activities.

3. Beautify the human body with anti aging products!

4. Kathy oversees and directs the business aspects of Dr. Dan's interests. 

5. Tobacco treatment specialists help others learn how to quit smoking

6. But there comes a time in life when you just have to own up to yourself that things are not going right in your chosen career and you may have to consider changing your career path.

7. Treat everyone like a prospect.  Treat every prospect like a client.  Treat every client like they’re family.  Treat your family (and business family) like gold.

8. For customers seeking additional training, we offer live training seminars to develop a better understanding of modeling techniques. 

While-Listening

8. Listen to Nancy Duncan, Program Director for Chemeketa Community College Hospitality and tourism management programs, speaking about new certificate “Spa Management” and answer the following questions:

1. What does the SPA management certificate program focus on?

2. How will this program help you?

3. Who can get the training?

4. Is it possible to get a certificate online?

5. What is the perspective for job placement?

9. Listen again and tick what you hear:

SPA management courses focus on:

Related business Business administration Operations Sales Marketing Spa supervision Inventory Sanitation

Production Hygiene Operational management Employee training and development IT Technologies Accounting Reporting Business promotion

After- listening

10. Complete the following scheme about the spa management certificate program in Chemeketa Community College:

AIM:

focuses on …

helps to …

BENEFITS:

succeed in …

… requested by …

KEY AREAS OF STUDY:

focus on …