1. A lower ranking employee is introduced to a higher ranking employee.

2. A younger person is introduced to an older person.

- —

Situation:

Ms. Jones is a retired accountant. She is 60. Mr. Brown is a Director of Sales.

He is 45.

Complete the introduction:

, I'd like you to meet . , this is

Use personal information in introductions. Try to find a common interest. Stay in touch.

Look at these ways to accept (or not to accept) an apology. Choose the type of response (Patient / Forgiving or Angry / Worried).

"I'm sorry I'm late"

1. That's all right.

2. I was worried about you.

3. No problem.

4. Don't worry about it.

5. I've been here for 30 minutes.

6. It can happen to anyone.

7. You should've called!

8. Don't let it happen again!

9. Where have YOU been?

10. Next time call!

Practice conversations with your classmate.

2. What time does it start?

3. What time will you arrive?

4. Is it OK to arrive late?

5. What time will you leave?

How about you?

Use these adverbs to tell about yourself: always, usually, sometimes, never.

1. Before you seal a letter, you reread the letter for errors.

2. Before you mail a letter, you check the address on the envelope.

3. You keep all your receipts.

4. You practice your ideas on others before presenting them to an audi­ence.

Before you go to a meeting, be prepared. Think of the questions people will ask. Prepare the answers for these questions. Know how long, how much, and what is required to do something.

Practice with your classmates:

A: I think we should develop a new project / redo our budget / rewrite

our catalog /... . B: How long will it take to develop /to do/ to write /... ? A: It will take J8months/a few hours/a week/... . В.:How much will it cost/be/ take/..Л A.: It will cost $ 4,000 / be about $ 1,000 / take about $ 2 million.

READING FOR DETAILS

Read the following announcement from the company bulletin board.

—All managers are invited to a meeting=

"HOW TO MANAGE PROJECTS"

The meeting will be held in the conference room from 2:00 to 4:30 p.m. on Thursday, January 10"'

SPEAKERS: MARK COLSON and JOAN APPLETON Call Rick Crane at 340-7979 for more information

1 SHARING / NOT SHARING THE CREDIT Compare and discuss two situations.

Situation 1.

Richard Costner is Ann Edward's boss.

A.E.: We made this sale because of me. I worked night and day on this

project. I worked through lunch breaks. R.C.: Did no one else help you? Jim? Mary? Martha? A.E.: Between you and me, no one else is qualified here. R.C.: Really? They were qualified when I hired them.

1. The ethics of business decisions are discussed openly and frequently.

2. There is a written code of ethics, or credo.

3. The code of ethics is communicated to customers, stockholders, and the media.

4. In a crisis, executives of the company talk directly to news reporters.

5. In a crisis, top executives take responsibility by staying in their posi­tions, rather than resigning.

6. Company executives, not government officials, decide when a product that has had a problem can be returned to the market.

Strategies for Negotiation: Answering Difficult Questions

/Is a business executive, you may have to work with a public relations department or face news reporters yourself, especially if your business has a crisis. Knowing how to answer difficult questions can help you a great deal.

I Структура данного и ряда других писем дается по книге: A. Ashley. А Handbook of Commercial Correspondence. Oxford University Press, 1992.

I Источник: Тот Jackson. The Perfect Resume. An Anchor Press Book, 1981, p. 14.

I What is the invitation for?

ICapsules have two parts that slip into one another. They can be opened. In con­trast, caplets are solid pills that cannot be opened.