- •Передмова
- •Contents
- •What do you usually say when you answer the phone at home?
- •What do you have to say when you answer the telephone at work?
- •Read these two calls. Then complete the notes.
- •Match the sentences (1-7) to the responses (a-g). There may be more than one possibility.
- •11. Practise this conversation in pairs. Take turns to play each role. Use the diagram and 5-8 useful phrases to help you. Take turns to be a and b.
- •Say the following phone numbers in English.
- •2. Say your own mobile / home number in English.
- •3. Read these two calls. Then complete the notes.
- •4. Look at the underlined phrases in the phone calls in Exercise 3 and guess their meaning. Check with your teacher or a dictionary.
- •Vocabulary
- •7. Look at the phrases from the two phone calls. Does the person answering the call (a) or the person making the call (b) say them? Write a or b in the boxes.
- •8. Put the phrases of the dialogue in the correct order.
- •10. Practise these conversations in pairs. Use the diagrams and useful phrases to help you. Take turns to play each role.
- •1. Spell the following words.
- •2. Spell your name and surname.
- •3. Read these two calls. Then complete the notes.
- •8. Complete sentences 1-10 with these pairs of verbs. Don’t forget to put the verbs into the correct form!
- •9. Complete these two calls with sentences (a-I) from the list below. Use each sentence once only.
- •Match time expressions (a-s) with appropriate dates in the calendar.
- •Say these times in English. Say each time in two ways.
- •3. Read the phone call. Then complete Michelle’s meeting planner.
- •9. Look at these extracts from three conversations. Put the lines in the correct order. The first line is done for you.
- •Work in pairs. Practise making arrangements on the phone. Use the diagram and 5-8 useful phrases to help you. Take turns to be a and b.
- •Say these dates in English:
- •Which expressions do we use with in, at or on?
- •3. Read this call. Then complete the table.
- •9. Match the beginnings of the following sentences (1-10) with their endings (a-j).
- •10. Work in pairs. Practise making hotel reservations. Use the diagram and 5-7 useful phrases to help you. Take turns to be a and b.
- •M ake the following calls. Use 7-8 useful phrases (p. 28) to help you.
- •Why do people use answerphones?
- •List three things you need to include in a voicemail message.
- •Read these calls. Then complete the notes. If some information is unavailable, just write --- in the appropriate place.
- •8. Number these sentences from the message in the correct order. Use the flow chart in Exercise 7 to help you.
- •I won’t be in this afternoon but you can normally reach me …….
- •Vocabulary Part1
- •References
10. Practise these conversations in pairs. Use the diagrams and useful phrases to help you. Take turns to play each role.
A.
-
STUDENT A
STUDENT B
1) Answer the phone.
2) Give your name. Ask to speak to Mr Boyle in IT.
3) Apologize and say Mr Boyle can’t take the call. Give a reason.
4) Say it’s urgent.
5) Offer to take a message.
6) Accept the offer.
7) Ask B to wait while you prepare.
B.
STUDENT A
STUDENT B
Useful phrases
Jane speaking.
The line is busy.
Can I leave a message?
I’ll give him the message.
Do you want to call back later?
Can I have your mobile number / home number / work number?
I’m phoning about…
…asked me to call.
Could you ask her to call me back?
Could you spell your name, please?
Could I have your name again?
Could you repeat that?
I’m sorry, I didn’t catch that.
1) Answer Tess Whitehouse’s phone.
2) Introduce yourself and ask to speak to Tess Whitehouse.
3) Say Tess is not available. Check B’s name.
4) Spell out your name and clarify who you are.
5) Offer to take a message.
6) Say “No” and that you’ll call again.
H 4 11. Make the following calls using the information below. Use useful phrases (p.13) to help you. Take turns to be A and B.
MAKE CALL 1: Call LogicConcept. You need to speak to Maggie Ford. Your fax machine isn’t working. You want her to send all faxes to 44 1295 783466 for the rest of this week. TAKE CALL 2: You work for Mark Williams. He is out at the moment. Take the message. MAKE CALL 3: Call your friend Alan in America. If he’s not there, leave a message for him to call you. Use your own name and telephone number. |
TAKE CALL 1: You work for LogicConcept. Maggie Ford’s line is busy at the moment. Take the message. MAKE CALL 2: Your name is Jackie Innis. You want to leave a message for Mark Williams. You’re at the airport and have just heard that your flight is delayed. It is going to arrive at 16.40 instead of 14.20. If Mark Williams can’t meet you, he needs to ring you as soon as possible on your mobile. The number is 07973482316. TAKE CALL 3: You live in America. You are Alan’s brother / sister. Alan is out at the moment. Offer to take a message. Take the caller’s name and phone number. |
WRITING
H 12. Your co-worker asked you to order a dinner for a group of four people, but you failed to do that. Write a note and an SMS message for your co-worker saying that you haven’t ordered the dinner and explaining why.
Part 3. Communication Problems |
BEFORE YOU START