4. Look at the underlined phrases in the phone calls in Exercise 3 and guess their meaning. Check with your teacher or a dictionary.

5. Work in pairs. Read the phone calls in Exercise 3 aloud (Student A – you are very tired and can hardly keep awake, Student B – you are very nervous and your voice is shaking). Take turns to be A and B.

H 6. Act out one of the calls in Exercise 3. Remember to change names and some details:

a) act out Call 1.

b) act out Call 2.

Vocabulary

7. Look at the phrases from the two phone calls. Does the person answering the call (a) or the person making the call (b) say them? Write a or b in the boxes.

	… speaking. Can I help you?	□		I’m sorry the line is busy.	□
	This is… from…	□		Who’s calling, please?	□
	Can you leave a message?	□		Just a moment, please.	□
	Do you want to hold on or call back later?	□		Can you ask him to call me back?	□
	Can I have your number?	□		Can I take a message?	□
	Can I speak to …, please?	□		Can you ask him to ring me back?	□

8. Put the phrases of the dialogue in the correct order.

Secretary	Mr Lee
Lisa Bond’s office. I’m sorry, Mrs Bond’s in a meeting right now. May I take a message? She should be free later this afternoon.	a) My name is Mr Lee from Central Trading Company in Hong Kong. b) Yes, that’s right. I’ll be in all afternoon. c) Thank you.
Certainly. What was your name again, please? And what number are you on, Mr Lee? Right. So that’s Mr Lee of Central Trading Company in Hong Kong and Mrs Bond can reach you on (852) 887 2140. Is that right? Fine, I’ll give her the message, Mr Lee.	d) Well, I do need to speak to her. Do you know when she’ll be free? e) My number is 887 2140. The code for Hong Kong is 852. f) Lisa Bond, please. g) I see. Well, this is Mr Lee of Central Trading Company in Hong Kong. I wonder if you could have her call me back?

H 9. Cameron is calling his colleague Maria, but she is out. Fill in the gaps in the telephone conversation.

Начало формы

Leslie:	___________
Cameron:	Hello, is this Leslie?
Leslie:	Yes? _____________ ?
Cameron:	It's Cameron here. ________________Maria?
Leslie:	No, she’s just ___________ out for a moment. Can I take a message?
Cameron:	Yes, thanks. ____________ ask her to email me Invoice # FA 121375?
Leslie:	Sure. Just let me write that down. Oh, Cameron. Could you _________ for a second? I have to take another call.
Cameron:	No problem.
Leslie:	Hi. Sorry about that. Now could you please ____________ that information? I didn't have a pen handy.
Cameron:	Sure. Ask her to email me Invoice # FA 121375.
Leslie:	O kay, I've got it. Is there anything else?
Cameron:	No, __________.
Leslie:	Okay. Oh, there's my other line again. I'd better ___________.
Cameron:	Okay, thanks again. Bye for now.
Leslie:	_____________

SPEAKING