
- •Передмова
- •Contents
- •What do you usually say when you answer the phone at home?
- •What do you have to say when you answer the telephone at work?
- •Read these two calls. Then complete the notes.
- •Match the sentences (1-7) to the responses (a-g). There may be more than one possibility.
- •11. Practise this conversation in pairs. Take turns to play each role. Use the diagram and 5-8 useful phrases to help you. Take turns to be a and b.
- •Say the following phone numbers in English.
- •2. Say your own mobile / home number in English.
- •3. Read these two calls. Then complete the notes.
- •4. Look at the underlined phrases in the phone calls in Exercise 3 and guess their meaning. Check with your teacher or a dictionary.
- •Vocabulary
- •7. Look at the phrases from the two phone calls. Does the person answering the call (a) or the person making the call (b) say them? Write a or b in the boxes.
- •8. Put the phrases of the dialogue in the correct order.
- •10. Practise these conversations in pairs. Use the diagrams and useful phrases to help you. Take turns to play each role.
- •1. Spell the following words.
- •2. Spell your name and surname.
- •3. Read these two calls. Then complete the notes.
- •8. Complete sentences 1-10 with these pairs of verbs. Don’t forget to put the verbs into the correct form!
- •9. Complete these two calls with sentences (a-I) from the list below. Use each sentence once only.
- •Match time expressions (a-s) with appropriate dates in the calendar.
- •Say these times in English. Say each time in two ways.
- •3. Read the phone call. Then complete Michelle’s meeting planner.
- •9. Look at these extracts from three conversations. Put the lines in the correct order. The first line is done for you.
- •Work in pairs. Practise making arrangements on the phone. Use the diagram and 5-8 useful phrases to help you. Take turns to be a and b.
- •Say these dates in English:
- •Which expressions do we use with in, at or on?
- •3. Read this call. Then complete the table.
- •9. Match the beginnings of the following sentences (1-10) with their endings (a-j).
- •10. Work in pairs. Practise making hotel reservations. Use the diagram and 5-7 useful phrases to help you. Take turns to be a and b.
- •M ake the following calls. Use 7-8 useful phrases (p. 28) to help you.
- •Why do people use answerphones?
- •List three things you need to include in a voicemail message.
- •Read these calls. Then complete the notes. If some information is unavailable, just write --- in the appropriate place.
- •8. Number these sentences from the message in the correct order. Use the flow chart in Exercise 7 to help you.
- •I won’t be in this afternoon but you can normally reach me …….
- •Vocabulary Part1
- •References
Say the following phone numbers in English.
-
a) 07791 842287
c) 07773 584 326
e) 7079 885 149
b) 033 10 45469011
d) 562214
f) 1000 787 585
2. Say your own mobile / home number in English.
READING
3. Read these two calls. Then complete the notes.
-
NOTES
Call 1
A. Message for: ____________
Caller’s name: ____________
Caller’s number(s): ________
Message: _______________
______________________
B. Company answering _________
What the person answering offers to do ______________
Call 2
A. Message for: _____________
Caller’s name: _____________
Caller’s number(s): _________
Message: ________________
________________________
B. Company answering __________
What the person answering offers to do _______________
1. A
Hello. AGM Finance. Jane speaking. Can I help you?
B
Hello. Can I speak to Chris Dale, please?
A
Who’s calling, please?
B
This is Anna Lee.
A
Just a moment… I’m sorry, the line is busy. Do you want to hold on or call back later?
B
Can I leave a message?
A
Of course.
B
Can you ask him to call me on 0121 334 8798?
A
OK. 0121 334 8798. Can you spell your name, please?
B
A-N-N-A L-E-E… Can you say I need to speak to him urgently?
A
I’ll give him the message.
B
Thanks. Goodbye.
2. A
Hello. Ikon Technology. Can I help you?
B
Good morning. This is Wayne Glen. Can I speak to Jennifer Bliss, please?
A
I’m sorry, she’s not in the office today. Can I take a message?
B
Y
es. I need to talk to her about our meeting. Can you ask her to call me as soon as possible?
A
Yes, of course. Can I have your number?
B
Yes, it’s 0046 8 5678 6769.
A
So that’s 0046 8 5678 6769.
B
Yes, and let me give you my mobile number. It’s
07990 202022.
A
OK, Mr Glen. I’ll give her the message.
B
Thank you.
A
You’re welcome. Goodbye.