- •Передмова
- •Contents
- •What do you usually say when you answer the phone at home?
- •What do you have to say when you answer the telephone at work?
- •Read these two calls. Then complete the notes.
- •Match the sentences (1-7) to the responses (a-g). There may be more than one possibility.
- •11. Practise this conversation in pairs. Take turns to play each role. Use the diagram and 5-8 useful phrases to help you. Take turns to be a and b.
- •Say the following phone numbers in English.
- •2. Say your own mobile / home number in English.
- •3. Read these two calls. Then complete the notes.
- •4. Look at the underlined phrases in the phone calls in Exercise 3 and guess their meaning. Check with your teacher or a dictionary.
- •Vocabulary
- •7. Look at the phrases from the two phone calls. Does the person answering the call (a) or the person making the call (b) say them? Write a or b in the boxes.
- •8. Put the phrases of the dialogue in the correct order.
- •10. Practise these conversations in pairs. Use the diagrams and useful phrases to help you. Take turns to play each role.
- •1. Spell the following words.
- •2. Spell your name and surname.
- •3. Read these two calls. Then complete the notes.
- •8. Complete sentences 1-10 with these pairs of verbs. Don’t forget to put the verbs into the correct form!
- •9. Complete these two calls with sentences (a-I) from the list below. Use each sentence once only.
- •Match time expressions (a-s) with appropriate dates in the calendar.
- •Say these times in English. Say each time in two ways.
- •3. Read the phone call. Then complete Michelle’s meeting planner.
- •9. Look at these extracts from three conversations. Put the lines in the correct order. The first line is done for you.
- •Work in pairs. Practise making arrangements on the phone. Use the diagram and 5-8 useful phrases to help you. Take turns to be a and b.
- •Say these dates in English:
- •Which expressions do we use with in, at or on?
- •3. Read this call. Then complete the table.
- •9. Match the beginnings of the following sentences (1-10) with their endings (a-j).
- •10. Work in pairs. Practise making hotel reservations. Use the diagram and 5-7 useful phrases to help you. Take turns to be a and b.
- •M ake the following calls. Use 7-8 useful phrases (p. 28) to help you.
- •Why do people use answerphones?
- •List three things you need to include in a voicemail message.
- •Read these calls. Then complete the notes. If some information is unavailable, just write --- in the appropriate place.
- •8. Number these sentences from the message in the correct order. Use the flow chart in Exercise 7 to help you.
- •I won’t be in this afternoon but you can normally reach me …….
- •Vocabulary Part1
- •References
References
Мердок-Стерн Серена. Общение на английском: телефон, факс, E-mail, деловая переписка: учеб. пособие / Серена Мердок-Стерн; пер. с фр. И. И. Максименко. – М.: Астрель: АСТ, 2005. – 142 с.
BBC learning English: Telephone. – Режим доступу: http://www.bbc.co.uk/worldservice/learningenglish/business/talkingbusiness/unit1telephone/1connecting.shtml
Comfort J. Effective Telephoning / Jeremy Comfort. – OUP, 1997. – 110 p.
Garside B., Garside T. Essential Telephoning in English. Student’s book / Barbara Garside, Tony Garside. – CUP, 2002. – 112 p.
Hough D. A. Telephone Skills / David A. Hough. – Oxford: Heinemann, 1993. – 80 p.
Hughes J. Telephone English / John Hughes. – NY: Macmillan, 2006. – 96 p.
Naterop B. J., Revell R. Telephoning in English / B. Jean Naterop, Rod Revell. – CUP, 2005. – 128 p.
Wood N. Business and commerce. Workshop / Neil Wood. – OUP, 2003. – 40 p.