- •Передмова
- •Contents
- •What do you usually say when you answer the phone at home?
- •What do you have to say when you answer the telephone at work?
- •Read these two calls. Then complete the notes.
- •Match the sentences (1-7) to the responses (a-g). There may be more than one possibility.
- •11. Practise this conversation in pairs. Take turns to play each role. Use the diagram and 5-8 useful phrases to help you. Take turns to be a and b.
- •Say the following phone numbers in English.
- •2. Say your own mobile / home number in English.
- •3. Read these two calls. Then complete the notes.
- •4. Look at the underlined phrases in the phone calls in Exercise 3 and guess their meaning. Check with your teacher or a dictionary.
- •Vocabulary
- •7. Look at the phrases from the two phone calls. Does the person answering the call (a) or the person making the call (b) say them? Write a or b in the boxes.
- •8. Put the phrases of the dialogue in the correct order.
- •10. Practise these conversations in pairs. Use the diagrams and useful phrases to help you. Take turns to play each role.
- •1. Spell the following words.
- •2. Spell your name and surname.
- •3. Read these two calls. Then complete the notes.
- •8. Complete sentences 1-10 with these pairs of verbs. Don’t forget to put the verbs into the correct form!
- •9. Complete these two calls with sentences (a-I) from the list below. Use each sentence once only.
- •Match time expressions (a-s) with appropriate dates in the calendar.
- •Say these times in English. Say each time in two ways.
- •3. Read the phone call. Then complete Michelle’s meeting planner.
- •9. Look at these extracts from three conversations. Put the lines in the correct order. The first line is done for you.
- •Work in pairs. Practise making arrangements on the phone. Use the diagram and 5-8 useful phrases to help you. Take turns to be a and b.
- •Say these dates in English:
- •Which expressions do we use with in, at or on?
- •3. Read this call. Then complete the table.
- •9. Match the beginnings of the following sentences (1-10) with their endings (a-j).
- •10. Work in pairs. Practise making hotel reservations. Use the diagram and 5-7 useful phrases to help you. Take turns to be a and b.
- •M ake the following calls. Use 7-8 useful phrases (p. 28) to help you.
- •Why do people use answerphones?
- •List three things you need to include in a voicemail message.
- •Read these calls. Then complete the notes. If some information is unavailable, just write --- in the appropriate place.
- •8. Number these sentences from the message in the correct order. Use the flow chart in Exercise 7 to help you.
- •I won’t be in this afternoon but you can normally reach me …….
- •Vocabulary Part1
- •References
8. Number these sentences from the message in the correct order. Use the flow chart in Exercise 7 to help you.
H ello, Bernard. My name’s Walter Maguire. I work for Hankel SA in Bern. __1__
Or I’ll try calling you again tomorrow. _____
Look forward to speaking to you. Goodbye. _____
Sorry, I didn’t call sooner but I’ve been busy since I got back. _____
You suggested I call you to discuss a few ideas. _____
You can contact me on 00 41 758 6178. That’s 00 41 758 6178. _____
You might remember that we met at a conference in February in London. _____
Anyway, it’s just to let you know I’m interested. _____
I won’t be in this afternoon but you can normally reach me between nine and twelve. _____
H 9. Think of a colleague or a client. Imagine you are leaving a voicemail message. Complete this message in your own words.
Hello ……
My name’s ………
Useful Phrases
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You might remember that we ……
You suggested I call you to ……
You can contact me on …….
I won’t be in this afternoon but you can normally reach me …….
Or I’ll try calling you again …..
Look forward to speaking to you. Goodbye.
SPEAKING
10. a) Read the task for Student A and the corresponding answerphone message in the table below, then prepare the message for Student A. Use useful phrases in Exercise 9 and the flow chart in Exercise 7 to help you.
b) Work in pairs. Student B – you read the answerphone message, Student A – you leave yours. Swap roles and practice again.
-
Student A
Answerphone message
CALL 1: Call Independent Training Services to confirm the dates of the next course.
Message 1: This is 1622 749 623 Independent Training Services. Sorry, there is no one here to take your call at the moment. Please leave your name and number after the tone, and we will ring you back as soon as possible. Thank you for calling.
CALL 2: Call Louise Spencely to see if she is available to work on your new project next month.
Message 2: Hello. This is Louise Spencely. I can’t answer the phone at the moment but if you leave your name and number, I’ll call you back as soon as I can.
CALL 3: Call Japan Electronics in Tokyo to make an appointment to see Mr Tashikama.
Message 3: This is Japan Electronics. Please leave your message after the tone or fax us on 081 466 8282. Thank you.
H 411. Make the following calls. Use some useful phrases (p. 33) to help you. Take turns to be A and B.
MAKE A CALL AND LEAVE A MESSAGE 1: Call UK Engineering on 40954 to confirm your order.
MAKE ANSWERPHONE MESSAGE 2 (on the basis of the answerphone message # 3 in exercise 10): Make an answerphone message for Trans-Pacific Airlines.
MAKE A CALL AND LEAVE A MESSAGE 3: Call Simon Matthews to let him know you will be at his birthday party.
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MAKE ANSWERPHONE MESSAGE 1 (on the basis of the answerphone message # 1 in exercise 10): Make an answerphone message for UK Engineering, tel. 40954
MAKE A CALL AND LEAVE A MESSAGE 2: Call Trans-Pacific Airlines to find out about flights to London.
MAKE ANSWERPHONE MESSAGE 3 (on the basis of the answerphone message # 2 in exercise 10): Make an answerphone message for Simon Matthews.
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WRITING
H12. One of your staff is celebrating twenty-five years at the company. You want to arrange a party. Leave a note for your assistant to do this. Think about office room, date and time, food, drink, and a present.