- •Передмова
- •Contents
- •What do you usually say when you answer the phone at home?
- •What do you have to say when you answer the telephone at work?
- •Read these two calls. Then complete the notes.
- •Match the sentences (1-7) to the responses (a-g). There may be more than one possibility.
- •11. Practise this conversation in pairs. Take turns to play each role. Use the diagram and 5-8 useful phrases to help you. Take turns to be a and b.
- •Say the following phone numbers in English.
- •2. Say your own mobile / home number in English.
- •3. Read these two calls. Then complete the notes.
- •4. Look at the underlined phrases in the phone calls in Exercise 3 and guess their meaning. Check with your teacher or a dictionary.
- •Vocabulary
- •7. Look at the phrases from the two phone calls. Does the person answering the call (a) or the person making the call (b) say them? Write a or b in the boxes.
- •8. Put the phrases of the dialogue in the correct order.
- •10. Practise these conversations in pairs. Use the diagrams and useful phrases to help you. Take turns to play each role.
- •1. Spell the following words.
- •2. Spell your name and surname.
- •3. Read these two calls. Then complete the notes.
- •8. Complete sentences 1-10 with these pairs of verbs. Don’t forget to put the verbs into the correct form!
- •9. Complete these two calls with sentences (a-I) from the list below. Use each sentence once only.
- •Match time expressions (a-s) with appropriate dates in the calendar.
- •Say these times in English. Say each time in two ways.
- •3. Read the phone call. Then complete Michelle’s meeting planner.
- •9. Look at these extracts from three conversations. Put the lines in the correct order. The first line is done for you.
- •Work in pairs. Practise making arrangements on the phone. Use the diagram and 5-8 useful phrases to help you. Take turns to be a and b.
- •Say these dates in English:
- •Which expressions do we use with in, at or on?
- •3. Read this call. Then complete the table.
- •9. Match the beginnings of the following sentences (1-10) with their endings (a-j).
- •10. Work in pairs. Practise making hotel reservations. Use the diagram and 5-7 useful phrases to help you. Take turns to be a and b.
- •M ake the following calls. Use 7-8 useful phrases (p. 28) to help you.
- •Why do people use answerphones?
- •List three things you need to include in a voicemail message.
- •Read these calls. Then complete the notes. If some information is unavailable, just write --- in the appropriate place.
- •8. Number these sentences from the message in the correct order. Use the flow chart in Exercise 7 to help you.
- •I won’t be in this afternoon but you can normally reach me …….
- •Vocabulary Part1
- •References
9. Match the beginnings of the following sentences (1-10) with their endings (a-j).
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SPEAKING
10. Work in pairs. Practise making hotel reservations. Use the diagram and 5-7 useful phrases to help you. Take turns to be a and b.
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STUDENT A
STUDENT B
Useful Phrases
I’d like to make a reservation for six nights next week for Mr T., please.
What days will you be staying?
What kind of room would you like to book?
I’d like a single room with a bath, please.
Could you tell me the price?
That’s ₤ 44.50 per room per night, including full English breakfast and VAT.
Would you prefer a shower or a bath?
All rooms are fully equipped with satellite TV, air-conditioning and Internet connection.
Could you send an email to confirm your booking?
1) Answer the phone. Introduce yourself and give the name of the hotel you work for.
2) Say you want to book a room.
3) Ask when.
4) Answer.
5) Ask Student B what kind of room he needs.
6) Give details. Ask about the price of the room.
7) Answer.
8) Agree.
9) Ask Student B to spell his name.
10) Spell your name.
11) Say thank you.
12) Acknowledge B’s thanks.
13) Say goodbye.
M ake the following calls. Use 7-8 useful phrases (p. 28) to help you.
MAKE CALL 1: Call Manhattan Hotel and book a single room with bath for Howard Cruz of Bank of Spain for three nights from next Monday. TAKE CALL 2: You work on the reservation desk at Tower Motel. Note any bookings you take. MAKE CALL 3: Call Capital Motel and reserve a double room with shower for Mr and Mrs West for six nights from tomorrow. TAKE CALL 4: You work on the reservation desk at Hotel Luxus. Note any bookings you take.
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TAKE CALL 1: You work on the reservation desk at Manhattan Hotel. Note any bookings you take. MAKE CALL 2: Call Tower Motel and book a single room with shower for Melanie Henderson for this Friday, Saturday and Sunday. She will be arriving late on Friday and leaving early on Monday morning. TAKE CALL 3: You work on the reservation desk at Capital Motel. Note any bookings you take. MAKE CALL 4: Call Hotel Luxus and reserve two double rooms with bath for tonight only for Mr F. Stevens and Ms N. Allder from LOP International.
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WRITING
H12. You’ve booked a room for your colleague. Leave a note advertising the room and all the facilities of the hotel.
H13. Advertise the hotel you lived in. What did you like there (50-75 words)?
Part 6. Leaving Voicemail Messages |
B EFORE YOU START