- •Передмова
- •Contents
- •What do you usually say when you answer the phone at home?
- •What do you have to say when you answer the telephone at work?
- •Read these two calls. Then complete the notes.
- •Match the sentences (1-7) to the responses (a-g). There may be more than one possibility.
- •11. Practise this conversation in pairs. Take turns to play each role. Use the diagram and 5-8 useful phrases to help you. Take turns to be a and b.
- •Say the following phone numbers in English.
- •2. Say your own mobile / home number in English.
- •3. Read these two calls. Then complete the notes.
- •4. Look at the underlined phrases in the phone calls in Exercise 3 and guess their meaning. Check with your teacher or a dictionary.
- •Vocabulary
- •7. Look at the phrases from the two phone calls. Does the person answering the call (a) or the person making the call (b) say them? Write a or b in the boxes.
- •8. Put the phrases of the dialogue in the correct order.
- •10. Practise these conversations in pairs. Use the diagrams and useful phrases to help you. Take turns to play each role.
- •1. Spell the following words.
- •2. Spell your name and surname.
- •3. Read these two calls. Then complete the notes.
- •8. Complete sentences 1-10 with these pairs of verbs. Don’t forget to put the verbs into the correct form!
- •9. Complete these two calls with sentences (a-I) from the list below. Use each sentence once only.
- •Match time expressions (a-s) with appropriate dates in the calendar.
- •Say these times in English. Say each time in two ways.
- •3. Read the phone call. Then complete Michelle’s meeting planner.
- •9. Look at these extracts from three conversations. Put the lines in the correct order. The first line is done for you.
- •Work in pairs. Practise making arrangements on the phone. Use the diagram and 5-8 useful phrases to help you. Take turns to be a and b.
- •Say these dates in English:
- •Which expressions do we use with in, at or on?
- •3. Read this call. Then complete the table.
- •9. Match the beginnings of the following sentences (1-10) with their endings (a-j).
- •10. Work in pairs. Practise making hotel reservations. Use the diagram and 5-7 useful phrases to help you. Take turns to be a and b.
- •M ake the following calls. Use 7-8 useful phrases (p. 28) to help you.
- •Why do people use answerphones?
- •List three things you need to include in a voicemail message.
- •Read these calls. Then complete the notes. If some information is unavailable, just write --- in the appropriate place.
- •8. Number these sentences from the message in the correct order. Use the flow chart in Exercise 7 to help you.
- •I won’t be in this afternoon but you can normally reach me …….
- •Vocabulary Part1
- •References
Say these dates in English:
|
|
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Which expressions do we use with in, at or on?
-
_____ the weekend
_____Wednesday
_____the summer
_____the afternoon
_____12.30
______December
______4 a. m.
______1991
______ 06/05/98
______ the Independence Day
______5 p. m.
______Christmas
______July
______2009
______Friday
READING
3. Read this call. Then complete the table.
person who will stay at the hotel |
|
hotel location |
|
hotel name |
|
booking dates |
|
number of nights booked |
|
type of the room |
|
-
A
The Grand Hotel. Good afternoon. May I help you?
B
I’d like to make a reservation for six nights next week
for Mr Scott of Japan Electronics, please.
A
Certainly. What days will he be staying?
B
He’ll be arriving in New York on Monday April 16 and leaving on Sunday April 22.
A
And what kind of room would you like to book?
B
I’d like a single room with a bath, please.
A
A single with a bath … yes, that’s no problem.
B
Could you tell me the price?
A
That’s ₤ 44.50 per room per night, including full English breakfast and VAT.
B
All right.
A
Could I have the name again, please?
B
Yes, it’s for Mr Scott of Japan Electronics.
A
That’s fine. Thank you for calling the Grand Hotel. We’ll be expecting Mr Scott on Thursday then.
4. Look at the underlined phrases in the phone call in Exercise 3 and guess their meaning. Check with your teacher or a dictionary.
5. Work in pairs. Read the phone call in Exercise 3 aloud (Student A – you are in a good mood, Student B – you are somewhat sad and in a hurry because you have a lot to do). Take turns to be A and B.
H 6. Act out the call in Exercise 3. Remember to change names and some details.
VOCABULARY
7. Who asks these questions, the hotel receptionist (R) or the caller (C)?
Could I reserve a room for next week? ____
May I have your name, please? ____
Can you confirm your reservation in writing? ____
Can I fax you tomorrow? ____
Could you tell me your fax number? ____
8. Fill in the gaps in the following dialogue.
-
single booking confirmation date
help meeting air-conditioning price
book night full English breakfast
A
Bell’s Hotel, how can I _______ you?
B
I would like to ______ a ________ room with a bath in the name of Smith.
A
Certainly, sir. What ________ ?
B
The 16th June for two nights. Do you have ________in your rooms?
A
I’m afraid not.
B
It doesn’t matter. Could you tell me the ______?
A
That’s ₤44.50 per _____ , including _________ and VAT.
B
It’s OK. Could you send me a ______?
A
Certainly. Could I have your name and fax number or address?
B
Of course, it’s….
A
Well, that’s a ______ for a single room for two nights beginning 15th June.
B
That’s right.
A
Thank you for calling Bell’s Hotel. We look forward to _______ you.