- •Передмова
- •Contents
- •What do you usually say when you answer the phone at home?
- •What do you have to say when you answer the telephone at work?
- •Read these two calls. Then complete the notes.
- •Match the sentences (1-7) to the responses (a-g). There may be more than one possibility.
- •11. Practise this conversation in pairs. Take turns to play each role. Use the diagram and 5-8 useful phrases to help you. Take turns to be a and b.
- •Say the following phone numbers in English.
- •2. Say your own mobile / home number in English.
- •3. Read these two calls. Then complete the notes.
- •4. Look at the underlined phrases in the phone calls in Exercise 3 and guess their meaning. Check with your teacher or a dictionary.
- •Vocabulary
- •7. Look at the phrases from the two phone calls. Does the person answering the call (a) or the person making the call (b) say them? Write a or b in the boxes.
- •8. Put the phrases of the dialogue in the correct order.
- •10. Practise these conversations in pairs. Use the diagrams and useful phrases to help you. Take turns to play each role.
- •1. Spell the following words.
- •2. Spell your name and surname.
- •3. Read these two calls. Then complete the notes.
- •8. Complete sentences 1-10 with these pairs of verbs. Don’t forget to put the verbs into the correct form!
- •9. Complete these two calls with sentences (a-I) from the list below. Use each sentence once only.
- •Match time expressions (a-s) with appropriate dates in the calendar.
- •Say these times in English. Say each time in two ways.
- •3. Read the phone call. Then complete Michelle’s meeting planner.
- •9. Look at these extracts from three conversations. Put the lines in the correct order. The first line is done for you.
- •Work in pairs. Practise making arrangements on the phone. Use the diagram and 5-8 useful phrases to help you. Take turns to be a and b.
- •Say these dates in English:
- •Which expressions do we use with in, at or on?
- •3. Read this call. Then complete the table.
- •9. Match the beginnings of the following sentences (1-10) with their endings (a-j).
- •10. Work in pairs. Practise making hotel reservations. Use the diagram and 5-7 useful phrases to help you. Take turns to be a and b.
- •M ake the following calls. Use 7-8 useful phrases (p. 28) to help you.
- •Why do people use answerphones?
- •List three things you need to include in a voicemail message.
- •Read these calls. Then complete the notes. If some information is unavailable, just write --- in the appropriate place.
- •8. Number these sentences from the message in the correct order. Use the flow chart in Exercise 7 to help you.
- •I won’t be in this afternoon but you can normally reach me …….
- •Vocabulary Part1
- •References
Work in pairs. Practise making arrangements on the phone. Use the diagram and 5-8 useful phrases to help you. Take turns to be a and b.
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STUDENT A
STUDENT B
1) Answer the phone. Say who you are.
2) Say who you are and ask for an appointment.
3) Agree.
4) Say why – to discuss new plans for interviewing job applicants.
5) Ask when.
6) Suggest next Wednesday (the 23rd).
7) No – you’re out of the office. Suggest Monday or Tuesday.
8) You’re busy Monday morning and all day Tuesday: Monday afternoon?
9) Agree. Suggest 2.00.
10) You prefer later. Suggest 3.30.
11) Agree. Ask where.
12) Suggest A’s office.
13) Agree. Confirm details.
14) Say thank you.
15) Acknowledge B’s thanks.
16) Say goodbye.
H 4 12. Make the following calls. Use useful phrases (p. 23) to help you. Take turns to be A and B.
You’re Connie Gardener. You are a Production Editor for Meridian Publishing. Use the diary page (p. 25) below as a basis for making or receiving the following calls: MAKE CALL 1: Call Betty Kingston (Safety Officer) and try to arrange for a plant inspection on Wednesday morning. Otherwise, try to fit it in on Thursday afternoon. TAKE CALL 2: You have scheduled a meeting with Jamie Morris (PDA Group) for next Friday. This is an important meeting as you are hoping to confirm a big order from Meridian. MAKE CALL 3: Call Ruscome Park Hotel and arrange for dinner to start by 18.00 on Thursday evening. You want to leave by 22.00 in order to drive home. TAKE CALL 4: Take a call from your boss, Terry Fox.
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TAKE CALL 1: Your name is Betty Kingston (Safety Officer). You will receive a call concerning a safety inspection. You are already booked up from the middle of next week but you could do a standard inspection (2 hours) on Monday or Tuesday. MAKE CALL 2: Your name is Jamie Morris (PGA Group). Call Meridian Publishing (a potential supplier) and cancel your appointment on Friday at 13.00. Make a good excuse and say you will arrange it later next month. TAKE CALL 3: You work at the Ruscome Park Hotel. You will receive a call concerning a dinner booking for Thursday the 27th. It has been provisionally booked for 18.30. You can't manage any earlier. MAKE CALL 4: Your name is Terry Fox. Phone your Production Editor, Connie Gardener, to arrange an emergency meeting for Monday morning as early as possible.
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Student A’s diary page
-
July
week 30
24
Monday
25
Tuesday
26 Wednesday
27 Thursday
28
Friday
8
train to London (08.50)
9
works meeting
dentist (09.05)
meeting with F. Keiso
10
11
drive to plant
DTI safety committees
12
13
lunch with Will Hatton
lunch with trainees
seminar at Ruscome (13.30-18.00)
meeting with PGA Group
14
train home (14.35)
15
16
return to HQ
presentation for Peter
17
18
dinner with participants
WRITING
H 13. Look back at the phone call in Exercise 3. Write a short e-mail from Michelle to Peter to confirm the arrangement. Use these phrases:
Thank you for agreeing to a meeting to discuss…
This is to confirm the time and date of our meeting…
We will meet in … at… on…
I look forward to seeing you.
H 14. Now write another e-mail confirming one of the arrangements you made in Exercise 12.
Part 5. Making Hotel Reservations |
BEFORE YOU START