- •Передмова
- •Contents
- •What do you usually say when you answer the phone at home?
- •What do you have to say when you answer the telephone at work?
- •Read these two calls. Then complete the notes.
- •Match the sentences (1-7) to the responses (a-g). There may be more than one possibility.
- •11. Practise this conversation in pairs. Take turns to play each role. Use the diagram and 5-8 useful phrases to help you. Take turns to be a and b.
- •Say the following phone numbers in English.
- •2. Say your own mobile / home number in English.
- •3. Read these two calls. Then complete the notes.
- •4. Look at the underlined phrases in the phone calls in Exercise 3 and guess their meaning. Check with your teacher or a dictionary.
- •Vocabulary
- •7. Look at the phrases from the two phone calls. Does the person answering the call (a) or the person making the call (b) say them? Write a or b in the boxes.
- •8. Put the phrases of the dialogue in the correct order.
- •10. Practise these conversations in pairs. Use the diagrams and useful phrases to help you. Take turns to play each role.
- •1. Spell the following words.
- •2. Spell your name and surname.
- •3. Read these two calls. Then complete the notes.
- •8. Complete sentences 1-10 with these pairs of verbs. Don’t forget to put the verbs into the correct form!
- •9. Complete these two calls with sentences (a-I) from the list below. Use each sentence once only.
- •Match time expressions (a-s) with appropriate dates in the calendar.
- •Say these times in English. Say each time in two ways.
- •3. Read the phone call. Then complete Michelle’s meeting planner.
- •9. Look at these extracts from three conversations. Put the lines in the correct order. The first line is done for you.
- •Work in pairs. Practise making arrangements on the phone. Use the diagram and 5-8 useful phrases to help you. Take turns to be a and b.
- •Say these dates in English:
- •Which expressions do we use with in, at or on?
- •3. Read this call. Then complete the table.
- •9. Match the beginnings of the following sentences (1-10) with their endings (a-j).
- •10. Work in pairs. Practise making hotel reservations. Use the diagram and 5-7 useful phrases to help you. Take turns to be a and b.
- •M ake the following calls. Use 7-8 useful phrases (p. 28) to help you.
- •Why do people use answerphones?
- •List three things you need to include in a voicemail message.
- •Read these calls. Then complete the notes. If some information is unavailable, just write --- in the appropriate place.
- •8. Number these sentences from the message in the correct order. Use the flow chart in Exercise 7 to help you.
- •I won’t be in this afternoon but you can normally reach me …….
- •Vocabulary Part1
- •References
9. Look at these extracts from three conversations. Put the lines in the correct order. The first line is done for you.
-
Call 1
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It was 1.15 – in the canteen.
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That’s OK. Bye.
_1_
I just wanted to check the time of our meeting tomorrow. Was it 1.15 or 1.30?
___
OK. Sorry about that.
Call 2
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It’s quite all right. Don’t worry about it. Would you like to make another appointment?
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Yes, I remember.
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I do apologize, but I have to cancel it.
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No, I’ll just cancel it for now.
_1_
I made an appointment to see Mr Fischer on Friday.
Call 3
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Yes, Wednesday 28th at 11.30.
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Yes, that’s right. I’m really sorry, but could we make it a different day?
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Yes… Ms Vane?
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Wednesday 28th?
_1_
I have an appointment with Mr Lewis next Thursday – the 29th – at 9.30.
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That’s great. Thank you very much.
___
That’s all right. Just a moment… What about Wednesday instead?
H10. How would you answer these questions?
Would Monday suit you?
Useful Phrases
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Can you make Tuesday next week?
____________________________
What would be the most convenient for you?
________________________________
I’ll see you on Thursday at 3 p. m., then.
________________________________
Shall I pick you up at the factory?
___________________________
Can you make that a bit earlier?
_________________________
I’d like to make an appointment to see Mr Lewis.
_______________________________
Would you like to meet for lunch?
___________________________
Might I suggest Wednesday afternoon?
______________________________
What time would suit you?
___________________________
Would you like to go to the trade fair in Munich?
_____________________
I could manage late in the afternoon.
_____________________________
SPEAKING