In a department store

Task 1. Unit 26 ‘Ship or Sheep’

Practice 1 ♥ Listen and repeat:

tin, tennis, top cafeteria, fourteen, tell the time, ten to ten, telephone, photographer, tomato, restaurant, pretty assistant, steak, student, upstairs.

Practice 2 ♥ Listen and repeat:

‘t’ is quieter in these words:

hat, coat, skirt, shirt, cricket bat, let, lift, left, first, basement.

Practice 3 ♥ Listen and repeat:

‘t’ is also quiet in these words:

travel, try, lavatory, twenty, twelve, twins, department store, want some, fat man, hot meal, bootlace, bottle, little, gentleman, exactly, first floor, light bulbs, fruit juice, hats, coats, skirts, shirts, restaurants, cricket bats.

Practice 4 Listen to the dialogue and make the right choice. Intone the dialogue and practice model reading of it

IN A DEPARTMENT STORE

Pretty girl: I want to buy a hat/coat/skirt/shirt.

Assistant: Hats/Coats/Skirts/Shirts are upstairs on the /next/first floor.

Fat man: Where can I get a hot meal?

Assistant: The restaurant/cafeteria is on the thirteenth floor.

Little girl: I want to buy some bootlaces/light bulbs/bottles of fruit juice.

Assistant: They’re on the next counter on your left, dear.

Tall lady: I want some tins of tomato paste/steak.

Assistant: Try the supermarket in the basement.

Gentleman: Could you tell me where the travel agency/lavatory is?

Assistant: It’s next to the cafeteria/restaurant on the thirteenth floor.

Student: I want to buy a football/cricket bat/tennis racquet.

Assistant: Take the lift to the sports department. it’s on the top/fourteenth floor.

Little boy: Could you tell me where the telephone is?

Assistant: It’s on the twelfth floor opposite the photographer’s.

Twins: Could you tell us the time, please?

Assistant: Yes. It’s exactly twenty-two minutes to ten.

Practice 5 Conversation

Re-read the dialogue, then practise it in pairs:

A: Could you tell me where the restaurant is?

B: Yes. It’s on the thirteenth floor.

Use these words:

restaurant, telephone, lavatory, travel agency, sports department, toilet, cafeteria, photographer’s.

Task 2 In pairs use the prompts to ask and answer questions, as in the example.

• barber's • laundrette • jeweller's • garage • optician's

1 watch/fix

A: Where can I have my watch

fixed?

B: At the jeweller's. eyes/test car/repair

2 eyes/test

3 car/repair

4 clothes/wash

5 moustache/trim

Task 3 Unit 32 ‘Ship or Sheep’

Practice 1 ♥ Listen and repeat:

sound 1: sea Sue sip ass Russ

sound 2: she shoe ship ash rush

Test. Tick the words you recognise in the sentences you hear:

1. a. Sue’s; b. shoes. 2. a. ass; b. ash. 3. a. puss; b. push. 4. a. sack; b. shack.

5. a. seats; b. sheets. 6. a. save; b. shave.

Practice 2 ♥ Listen and repeat:

sheets, shall, shop, shut, shouldn’t, Shaw, shake, show, shirts, sure, washing, machine, special, Marsh, wish, Swedish, English, shrunk, finished, demonstration.

Practice 3 A SPECIAL WASHING MACHINE

Mrs Marsh: Does this shop sell washing machines?

Mr Shaw: Yes. This is the newest washing machine, madam.

Mrs Marsh: Is it Swedish?

Mr Shaw: No, madam. It’s English.

Mrs Marsh: Please show me how it washes.

Mr Shaw: Shall I give you a demonstration? here are some sheets and shirts. You put them in the machine and shut the door. And you push this button.

Mrs Marsh: The machine shouldn’t shake like that, should it?

Mr Shaw: Washing machines always shake, madam. It’s finished now.

Mrs Marsh: But the sheets have shrunk, and so have the shirts.

Mr Shaw: Do you wish to buy this machine, madam?

Mrs Marsh: I’m not sure.

Joining sounds

Listen and repeat:

English__shops *Irish__sheets

Danish__ships * Polish__shirts

Scottish__sheep *Finnish__shorts

*Swedish__shampoo *Turkish__sugar

*French__champagne *Spanish__shoes

Conversation

Customer: Does this shop sell *Swedish shampoo?

Shop assistant: Yes. We have some special Swedish shampoo on this shelf.

Task 4 Making Complaints

Read the dialogues. Then, use the prompts to make either a mild or a strong complaint.

1 A: Excuse me.

B: Yes.

A: I'm afraid this T-shirt is the wrong size.

B: Oh I'm sorry. I'll get you another one right away.

2 A: I would like to return this radio.

B: I'm sorry, but we don't give refunds.

A: Well, then I want to speak to the manager. It doesn't work and I want my money back.

Useful language for Complaints
Mild I may be mistaken but ... I think there may be a problem with ... There seems to be something wrong with …	Strong This just won't do ... I demand a refund ... This is just unacceptable.

Task5 Give the expressive reading of the dialogue and make up a similar one? Using a model

AT THE DEPARTMENT STORE

Shopwalker: What can we show you today, madam?

Ally: Millinery, please.

Shopwalker: Certainly, madam. This way. First floor. Please take the lift.

Shop assistant:Can I help you, madam?

Ally: Please show me a really smart hat to go with this coat and skirt.

Shop assistant: Certainly, madam. Now here is a really chic little hat. Personally, I should call it exquisite. Will you try it on, madam? A little small in the head? We can alter it for you. Madam looks three years younger.

Ally: No, I don't like it very much. Haven't you something a little quieter - not so striking. There were some very pretty hats in the window.

Shop assistant: Now here is a lovely little hat, very quiet. Isn't that becoming?

Ally: I like it awfully. How much is it?

Shop assistant: Twenty-nine pounds, madam. A bargain.

Ally: All right, I'll buy it.

TASK 6. WORD-BUILDING

Buying on CREDIT!

It can be a huge 0) temptation to apply for a credit TEMPT

card, 1) .................... if you are having problems PARTICULAR

managing your money. They can 2) ............................... CERTAIN

be very 3) ............................... if you are travelling, if USE

you need to 4) ............................... make a big EXPECTED

purchase, or if you shop online. However, before you

fill in your 5) ............................... form remember that APPLY

there are 6) ................... too. It can be very easy ADVANTAGE

to get into 7) ............................... buying things that DIFFICULT

you don't 8) ............................... need or can't really ACTUAL

afford on credit. It's also 9) ............................... not to DANGER

pay off the whole balance every month as the interest

10) ............................... can soon get the better of you. PAY

TASK 7 Error Correction

Read the text below and look carefully at each line. Put a tick (+) next to the lines which are correct. If it has a word which should not be there, write this word on the line. There are two examples at the beginning.

I really love to shopping online. I buy everything on 00 to

the Internet: books, CDs, even my groceries. It wasn't 0 +

always about like this, though. I have had my computer 1 _________

for years and. I always enjoyed surfing the Net but I 2 _________

had never used it to buy anything. Even as though I 3 _________

knew most sites were more safe and trustworthy, I was 4 _________

worried about who might get hold out of my credit 5 _________

card number and whether anything I paid for would 6 _________

actually arrive. Finally, one of my friends convinced me to 7 __________

give it up a try and so I decided to do my Christmas 8 _________

shopping online. It was so many easy; everything I 9 _________

wanted was there at the touch of a button. I didn't have 10 _________

to fight my way through the crowds in the bad weather 11 _________

or struggle to carry through my shopping home at the 12 _________

end of the day. Everything arrived in plenty time and in 13 ________

perfect condition and since to then, I've been hooked. It 14 ________

saves me time and makes shopping a real pleasure. 15 ________

Task 8. “All things for all people, everywhere”

1) Listen and underline the correct item in bold(ex.17, p.21)

1. Harrods is a shop in Kensington/Knightsbridge.

2. The Chairman of Harrods is Charles Henry Harrod/ Mohamed Al Fayed.

3. Harrods has survived 3 wars/ a fire and two bombings.

4. Harrods employs over 4,000/ 6,000 staff.

5. The Toy Departments/the Food Halls are the heart and soul of Harrods.

6. The sales are in March and July/January and July.

2) Read the article and fill in the headings.

• History of the Store

• The Sales

• Location & Management

• Recommendation

• Departments & Services

a)……………………………………………………..

"Enter a Different World", it says on the doormat, and this is what you do when you visit Harrods in Knightsbridge, London Harrods is "the world's most celebrated store", says Chairman Mr. Mohamed Al Fayed.

b)………………………………………………….

In the beginning, though, Harrods was just a small grocer’s shop. It was opened in 1849 and run by Charles Henry Harrod. His son took over and added medicines and perfumes, as well as fruit, flowers, sweets and a van delivery service.

Over the years, Harrods has survived a fire, two World Wars and even two bombings. In 1983, Harrods moved abroad and opened a branch in Japan and others in Hong Kong, Singapore and Taiwan, as well as airport shops in most major European cities.

c)…………………………………………………..

Today, around 35,000 people visit Harrods every day. It has got 300 departments spread over seven floors and employs over 4,000 staff. It also has eight doormen, known as “Green Men”, as well as its own fire brigade, security personnel, doctors and nurses.

Harrods is the official supplier of certain goods to the Royal Family, and sells everything from clothes to caviar. The Food Halls are still the heart and soul of Harrods. In addition to the nineteen bars and restaurants in the store, there is a bank, a travel agent’s, a dry cleaner’s and the biggest hair and beauty salon in Europe.

d)……………………………………………………

January and July are very busy months for Harrods because they are sale times. Over 300,000 customers visit the store on the first day alone. Many people sleep outside the store all the night to be the first in when the doors open on the first day.

e)…………………………………………………….

“All things for all people, everywhere” is the store’s motto. The Harrods name means the best of British quality, service and style. All in all, Harrods is a fascinating place to visit.

3) Pay attention to the underlined words; try to explain their meaning in English. Use English-English dictionary, if necessary

4) Fill in the words from the list, then make sentences using the completed phrases.

busy, over, took, run, survive, security, heart. Food

1. to a shop

2. his son over

3 the years

4 to afire

5 personnel

6. the Halls

7. the and soul of

8 months

5) Correct the false statements, as in the example.