3 Виберіть одну з відповідей a, b, c чи d, яку ви вважаєте вірною за змістом.
1. Email is _______.
a as formal as a written letter.
b. doesn’t differ from a fax.
c. is much less formal than a written letter
d. is very informal
2. Writing an Apology Letter _______.
a. you should think about yours and others feelings
b. you should be pressing and persistent
c. never tell the reader that you were wrong
d. you should express your own opinion and your own problem solution
3. Writing a business Email _______.
a overrun emails with smiley faces or other emoticons
b. don't use all capital letters
c. leave subject line blank
d. remember that it is private and secure
4. In a Complaint Letter you should use _______ tone.
a. angry
b. threatening
c. friendly
d. sarcastic
5. It’s a good idea to write a Fax _______.
a. on colour paper
b. on A-4 size paper
c. using light tints (grey, blue, green, etc)
d. all of the above
6. Business correspondence in English _______.
a requires that your are inventive in using the language
b. uses the same phrases all the time
c. doesn’t have any conventions and restrictions
d. is not always formal
7. A Complaint Letter should not contain _______.
a. statement of the letter's purpose
b. details on the problems you had with the product or service
c. reasons why your request for compensation should be granted
d. reasons why it's in the best interests of the recipient of your letter to grant your request
8. In a formal letter, the date should not be written as _______.
a. Wednesday, May 7
b. 7 May 2005
c. 7 May; 2005
d. May 7, 2005
9. A Memo _______.
a. doesn’t have a clear structure because it’s a personal decision on how to write it
b. has a clear structure to organise the information
c. is a little piece of paper with a cute letterhead
d. doesn’t usually have a reason for writing it
10. It is not a good idea to _______ in your personal business letter.
a. always refer to yourself as "I".
b. use a conversational tone.
c. use active voice whenever possible
d. use "we"
4. Розташуйте частини поданого нижче ділового документу (а- l) у необхідній послідовності (1-12) за схемою.
a) It was very nice to meet you in Madrid last week.
b) Juan Saravanch
c) Dear Ms Evans,
d) Juan Saravanch
e) Attention of: Emily Evans
f) Best wishes,
g) Time/Date: 6th July 2002
h) No. of pages incl. top sheet: 1
i) If you ever come to Winchester, I do hope you will have time to look me up. I would be most happy to show you around our site.
j) As promised, I am sending our new price list, which will become effective next month.
k) From: Juan Saravanch
l) POWERMASTER TOOLS
Facsimile
Комплексна контрольна робота
З ДИСЦИПЛІНИ Ділова іноземна мова (англійська)