Комплексна контрольна робота

З ДИСЦИПЛІНИ Ділова іноземна мова (англійська)

Завдання № 22

1. Зробіть переклад поданого тексту українською мовою за допомогою словника.

Email Etiquette

Remember, although email is informal you are always sending a note to one or more other people, and all the normal 'rules' of behaviour apply. Where you only have the written word to convey every nuance of what you want to say, you need to think more carefully about it and consider where ambiguities may cause offence.

A message goes as soon as you press the Send button: you cannot call it back if you have second thoughts. So best be sure you have all your second thoughts first.

• Read messages carefully before sending – in case they are offensive, or you have misspelled something.

• Ask permission before forwarding or copying other people's messages – they're not yours.

• Avoid using all upper case letters (looks as if you are SHOUTING).

• If the message is very important, controversial or open to misunderstanding consider a face-to-face discussion instead.

• Check that you are sending the message to the right person or people – beware the Reply button, especially in listserv circulars.

• Describe the content of your message clearly in the 'Subject' line and keep that subject in replies to the same conversational thread. This helps people to prioritise and to find information again later.

• Send short messages that can be clearly understood on their own. Do not send a short message as an attachment because it wastes time opening two emails instead of one.

2. Виберіть одну з відповідей a, b, c чи d, яку ви вважаєте вірною з граматичної точки зору.

1. Mrs. Bell was _____ an ice – cream for her children.

1. bought

2. buys

3. buying

4. buy

2. Computers can fulfill the tasks much _____ than any number of people using the traditional methods

1. good

2. more good

3. gooder

4. better

3. _____ you often play chess?

1. Is

2. Are

3. Do

4. Does

4. _____ I shut the door?

1. Do

2. Will

3. Shall

4. Let

5. I _____ my exercises and I’m going to Spain for my summer holiday.

1. have just done

2. have just do

3. has just done

4. has just do

6. I am _____ lunch at the moment.

1. has

2. had

3. have

4. having

7. There was not _____ traffic yesterday and I could get to the office quickly.

1. much

2. many

3. little

4. few

8. I feel fine this morning but I _____ very tired last night.

1. was

2. weren’t

3. is

4. am

9. On our trip to Spain, we crossed _____ Atlantic Ocean.

1. a

2. an

3. the

4. –

10. _____ your boyfriend often meet you at the university?

1. Is

2. Does

3. Do

4. Did

3 Виберіть одну з відповідей a, b, c чи d, яку ви вважаєте вірною за змістом.

1. Don’t _______.

a use email if it needs to be very formal: write a letter instead

b. use email if you can send a fax

c. use email if the message needs to be private or secure

d. use “I”, better use “We” in your email

2. In a Complaint Letter you should _______.

a. quietly threaten the recipient with legal action or some other form of retaliation if your request is not granted

b. try to be diplomatic; maintain your poise

c. be diplomatic but firm in your refusal to grant the customer's request for compensation

d. threaten or attack the recipient's integrity

3. Finding a new job _______.

a. should not take any longer than one month

b. is an easy process

c. takes time and patience

d. doesn’t depend on your efforts

4. In a formal letter, writing a salutation it is not necessary to _______.

a. spell the recipient's name correctly

b. confirm the gender

c. confirm the proper title

d. use a punctuation mark

5. A standard element that occurs above the body of a business letter is _______.

a. signature block

b. enclosures indicator

c. date

d. complimentary close

6. When the interviewer asks you the question, "tell me about yourself," she really wants what in response _______?

1. a 10-minute detailed story of your life, from birth to present

2. a concise narrative of your personal and professional background and goals and how they relate to the job at hand

3. a short narrative of your personal life, leaving nothing to the imagination

4. a long account of your last vacation

7. A Complaint Letter should not contain _______.

a. statement of the letter's purpose

b. details on the problems you had with the product or service

c. reasons why your request for compensation should be granted

d. reasons why it's in the best interests of the recipient of your letter to grant your request

8. It is not a good idea to use emoticons (e.g. ;-)) or acronyms: (e.g. IMHO) in a business Email because _______.

a there are still a lot of people who don't understand what the symbols mean

b. emoticons and acronyms are too informal

c. you are still writing a business letter only via email

d. all of the above

9. In business letters a salutation is generally

a. followed by an exclamation mark

b. followed by a comma or a colon

c. followed by a semicolon

d. followed by no punctuation mark at all

10. A Memo _______.

a. is never used in today’s offices

b. is always an electronic document in today’s offices

c. is a document giving detailed information on different issues

d. contains a brief and simple message important for both a sender and receiver