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Заняття 34

Тема: Туристичний інформаційний центр. Рекомендації турагента клієнтам.

Вид заняття: лекція-семінар

Мета: Відпрацювати лексико-граматичний та фактичний матеріал заняття за темою «Організація конференцій – питання, яі ви маєте вирішити, щоб задовольнити потреби ваших клієнтів». Розвивати навички монологічного, діалогічного та писемного мовлення. Ознайомити студентів із рекомендаціями, яких слід дотримуватися працівникам готелю з тією метою, щоб гості готелю залишалися їх постійними клієнтами.

Обладнання: дошка, словники, підручники, роздатковий матеріал.

Література: л.2 стор.61-63, 112,115, 72. Tourism1-стор.82

Хід заняття:

1.Вступ. Організаційний момент. Повідомлення теми та мети заняття. Введення в іншомовне середовище. Відпрацювання вимови окремих слів: lounge, language, experience, aptitude, dishwashers, incur charges, chambermaid, semiskilled, upholster, plumber, eliminate, technique, apprentice, intricacy, distinctive feature, division, majority.

Dear students! Today we’ll learn the recommendations of obtaining customer loyalty. We’ll also make special exercises and try to find pros and cons of the Magyar Hotel and the Casablanca Hotel for arranging of the conventions.

2. Перевірка домашнього завдання:

a) Answer the following questions:

1. Where is the Magyar hotel located ? What does it face?

2. Where is the Casablanca hotel situated ?

3. How far are these hotels from the business, commercial and entertainment areas ?

4. How far are they from the international airport ?

5. How long does it take to get from the airport to these hotels ?

6. How many conference rooms are there in each of the hotel ? And what are their dimensions ?

7. What meeting facilities are business rooms equipped with?

8. What services and equipment are available ?

9. What kind of rooms are there ? (rooms, suites, connecting rooms, non-smoking rooms)

10. What facilities are there in the rooms ?

11. Are there any facilities for the disabled at these hotels ?

12. What cuisine is served in their restaurants ?

13. What time are the restaurants open ?

14. Are there any offerings about sightseeing and places of interest ?

b) Поставте нижче надані слова і словосполучення і відповідну категорію. – Put the following words and word-combinations into the correct groups:

A la carte auditorium banquet beverages buffet display area flip chart luncheon meeting room OHP refreshments

places	equipment	catering
auditorium

Try do add two more words to each.

3. Повторення лексичного матеріалу – (Look through the following words and word-combinations):

venue	місце, збори, зустрічі	arrange	організувати, влаштувати
following details	наступні подробиці	needs	потреби
Plenary session	пленарне засідання	location	місцезнаходження
possible	можливий	win- won -won	вигравати
the museum of fine arts	музей образотворчого мистецтва

4. Перекажіть основний зміст листа, який надійшов із компанії Better Venues щодо влаштування конференції і організуйте зустріч із представниками готелів Magyar I Casablanca з метою вирішити, який готель найбільш влаштує потреби вашого замовника. –Work in groups of three. Student A – you work for a Better Venues, an agency that specializes in arranging conferences. Look at the letter from a new client. Student B - you represent the Magyar Hotel, Budapest. You are going to meet a conference organizer to present you hotel as the ideal conference venue; and Student C – you are the Business Development Manager and work for the Plaza Hotel, Casablanca. You are going to meet a conference organizer to try to sell your hotel as the best location for the conference. Look at the information bellow, find out the client’s needs and do your best to win the contract.

	TOEIT
Better Venues
112 Malborough Way London SW3 4JT
24 April 2003
Re: TOEIT Conference 4-9 September Further to our telephone conversation of 19th April I am pleased to confirm the following details regarding our plans for a 5-day convention on 4-9 September. Our requirements are: accommodation for 250 delegates (some with partners) space for at least 30 exhibitors (publishers, bookshops etc.) an opening dinner for up to 400 people a big enough room for the plenary sessions a large number of smaller rooms for seminars and workshops a location that provides sightseeing and entertainment opportunities I hope these details provide you with the information you need. I look forward to hearing from you in the near future with regard to possible venues.

Student A

You arrange to meet representatives of the Magyar Hotel, Budapest and the Plaza Hotel. Casablanca. Prepare questions for the meeting, talk to the hotel representatives and then decide which hotel best meets your client’s needs.

The examples of questions by Student A:

• about location of the hotel

• transportation to / from hotel

• distance from the international hotel and time by taxi

• services and equipments

• guest room information and facilities

• dining

• places of interest

Student B

You represent the Magyar Hotel, Budapest. You are going to meet a conference organizer to present your hotel as the ideal conference venue. Look at the information below, find out the client’s needs and do your best to win the contract.

Magyar Hotel

Budapest

Location

Located in the heart of the city, facing the Royal Castle and overlooking the Danube. A short walk from the business commercial and entertainment areas.

Transportation to / from hotel

Distance from international airport: 18 km. Time by taxi: approximately 30 minutes.

Conference rooms and meeting facilities

• 4 main Meeting Rooms

• Ballroom dimensions: 34,5x23,5 m, can be divided into 3.

• 18 Business Rooms equipped with fax, printer, photocopier and email

• High quality service, dedicated meeting coordimator.

Services and equipment

• Overhead projector, screen 35 mm side projector, microphone, flip chart, lectern,

• Support services available, including interpreter.

Guest room information and facilities

• 276 rooms and 16 suites,

• 22 connecting rooms and 16 non-smoking rooms

• 2 rooms with disabled facilities

• Remote control TV with 22 movie and satellite channels

• Direct-dial telephones

• Bathrobes, minibar, in-room safe

• Laundry and valet service

• 24-hour room service

Dining

Restaurant featuring both international and Hungarian cuisine. Open daily from12.00-15.00 and 19.00-24.00. Ground floor seats 290. Live music in the evening.

Places of interest

For art lovers the Museum of Fine Arts and the Hungarian National Gallery are a must.

Take a day do discover the Castle district with the former Royal Palace, Matthias Church, and the Parliament Building.

Student C

You are the Business Development Manager for the Plaza Hotel, Casablanca. You are going to meet a conference organizer to try to sell your hotel as the best location for a conference. Look at the information below, find out the client’s needs and do your best to win the contract.

The Plaza Casablanca

Location

In the heart of Casablanca, only 30 km, from Mohamed V airport

Special Hotel Features

• 24-hour room service

• 2 restaurants

• Lobby bar / longue area – open 24 hours

• Concierge

• Gift-shop

Conference and meeting facilities

The Ballroom (30x24m) is located on the 1^st floor. It is ideal for both conferences and banquets, able to accommodate 250 delegates in style and 350 people for receptions and cocktail dinners.

There are five Meetings Rooms (4m x 11m) located on the mezzanine floor which are ideal for smaller meetings of up to 25 delegates.

All meeting rooms equipped with telephone and power sockets as well as a wide range of audio-visual equipment, flip charts, notepaper and pencils in addition to sweets and mineral water.

Guest Room information and Facilities

• 16 floors

• 180 guest rooms and 22 suites

• 33 single rooms and 147 double rooms

• 48 non-smoking rooms

• Air conditioning

• Colour TV

• Direct dial phone

• Minibar

• Phone in bathroom

• Private bath

• Separate hanging closet

• Laundry and valet service

• Wake-up calls

Attractions

• Mosque Hassan II

• Souk Habous (3 km)

• Sea front (3 km)

• Golf club (2 km)

• Shopping Centre (2 km)

Dining

Ambassador Restaurant

• Situated on the 15^th floor with a capacity of 300

• Serves breakfast lunch and dinner Bahia restaurant (40 tables). Serves dinner with Moroccan traditional dishes, an oriental show and a belly dancer.

Leisure and Sport

• Outdoor swimming pool

• Sauna, massage

• Health club / fitness centre equipped with a wide range of gym equipment including weight-lifting

• Changing rooms / shower facilities.