- •General management
- •Рецензенты:
- •Г.А. Жданова;
- •Л.А. Коняева
- •Предисловие
- •Introduction
- •Unit I. Introduction to management
- •Text a management Part 1. Definition of Management
- •Part 2. Managers
- •Text b historical development
- •Unit II. Managerial functions: planning
- •Text a planning process Part 1.Strategic Planning
- •Part 2.Tactical plans
- •Text b forcasting employment needs Part 1. Recruiting Candidates
- •Part 2.Productivity
- •Unit III. Managerial functions: organizing
- •Text a organizing process Part 1.Organizational structure
- •Part 2.Organizing Function
- •Text b power and authority Part 1. Authority
- •Part 2. Power
- •Unit IV. Managerial functions: leading
- •Text a leading
- •Text b the leadership challenge
- •Unit V. Managerial functions: controlling
- •Text a controlling process Part 1. Four steps in the Controll Process
- •Part 2. Forms of Control
- •Part 2. Decision Making
- •Text a managerial roles Part 1. Interpersonal Roles
- •Part 2. Informational and Decisional Roles
- •Text b managerial skills
- •Integrating the Management Theories
- •Unit II. Operating guidelines
- •Unit IV. Trait theories
- •Unit V. Problem solving and decision making
- •Verbal or spoken communication
- •Commentary on the texts unit I. Text b
- •Unit II. Text a
- •Unit II. Possible solutions to exercise 13.
- •Unit III. Possible solutions to exercise 12.
- •Unit V. Possible solutions to exercise 13.
- •Unit VI. Exercise 21. Keys to the questionnaire:
- •Bibliography
- •Contents
- •Зверева Надежда Михайловна
- •650992, Г. Кемерово, пр. Кузнецкий, 39. Тел. 25-74-16.
Unit V. Possible solutions to exercise 13.
In discipline discussions with an employee, the supervisor points out the unsatisfactory behavior, explains the need for and purpose of the rule or practice that is being violated, and expresses confidence in the employee's willingness and ability to make the necessary changes in behavior.
During a discipline discussion the supervisor should be objective in reviewing the situation and give the employee specific examples of the behavior that is causing the problem. The employee should be allowed an opportunity to present his or her own case. The supervisor needs to make sure the employee has a clear understanding of the consequences of his or her behavior.
Discipline Discussion
1. Explain specifically what you have observed and why the behavior cannot continue.
2. Request and listen actively to the employee's reasons for the behavior.
3. Ask the employee for ideas on changing the problem behavior and offer your help.
4. Come to an agreement on specific action steps to be taken by each party.
5. Schedule a follow up meeting to check whether the problem has been resolved.
6. Document the meeting, noting date, content action steps agreed upon, and timetables for implementing them.
If, after two or three discussions, the employee's behavior has not changed, he or she should be asked to decide if he or she wants to quit or return to the job and abide by the organizational rules and standards.
Unit VI. Exercise 21. Keys to the questionnaire:
1 2 3 4 5 |
a=4 a=0 a=4 a=2 a=4 |
b=2 b=2 b=2 b=4 b=0 |
c=0 c=4 c=0 c=0 c=2 |
6 7 8 9 10 |
a=0 a=2 a=0 a=2 a=2 |
b=4 b=4 b=2 b=4 b=0 |
c=2 c=0 c=4 c=0 c=4 |
Bibliography
Crowther, John. Business Roles. [текст] – Cambridge: Cambridge University Press, 1997
Godfrey, Golzen.Working for Yourself. [текст] – 11th ed.- London: Cogan Page Ltd, 1989.- 318 c.
Harrison, Tony. The Product Manager’s Handbook. [текст] – London: Cogan Page Ltd, 1989. – 200 c.
Hollett, Vicki. Business Objectives. [текст]– new ed. – Oxford: Oxford University Press, 1998.- 224c.
Jones, Ken. A Sourcebook of Management Simulations. [текст] – London: Cogan Page Ltd, 1989. - 128 c.
Mui,Chunka. Downes, Larry. Digital Strategies for Market Dominance. [текст] - Harvard Business School Press, 1998.
Newstrom, John W. Organizational Behavior: Human Behavior at Work. [текст] - 10th ed. - McGraw Hill, Inc., 1996.- 368 c.
Волкова, И.Н. Справочник менеджера. Терминология. [текст] – М.: МИА «Апейрон» ВНИИКИ, 1991. – 110 с.
Воробьева, С.Ф. Английский язык для эффективного менеджмента / Guidelenis for Better Management Skills. [текст] – Мю: Издательство института общего среднего образования РАО, 2001. – 256с. – (English).
Иванова, К.А. Англо-русский словарь по рекламе и паблик рилейшнз (с толкованиями).– СПб.: Политехника, 1998. – 272 с.
Мартынов, В.В. Англо-русский толковый словарь внешнеэкономических терминов. – 2-е изд., доп. – М.: Финансы и статистика, 1994. – 208 с.
Сыпченко, В.А., Копыленко, М.Л. Англо-русский справочник бизнесмена / Businessman’s guide / English-Russian. [текст] – Киев: Украинский производственно-коммерческий центр «Олимп», 1992 –190 с.
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