3. Did you have a positive or negative experience in the airport? Think of some interesting/important event concerning airport services that happened to you at the international airport.

3. Imagine you are at the Tean Airways check-in desk at the Heathrow Airport. Read your role cards below and decide on what you will say. Work in pairs (a and b) and role-play the situation.

Student A: The Tean Airways Official

You work at the Tean Airways check-in desk at London Airport. Flight TA 452 to New York at17.00 has been cancelled because of fog. You have arranged for the passengers for this flight who have checked-in to stay at the Airport Hotel overnight and catch the 07.00 flight tomorrow morning.

Tean Airways will pay the hotel bills for all the passengers who have checked-in. But Tean Airways regulations state that: ‘If a flight is cancelled the airline shall have no responsibility for accommodation for passengers who have not checked-in and received boarding passes.’

The check-in for TA 452 finished half an hour ago.

A passenger runs up to you waving a ticket. You can see that the passenger is going to be a problem. You smile and say: ‘Can I help you?’

Student B: The passenger

You are at London Airport. This is your Tean Airways ticket to New York. You have been caught in a traffic jam on the motorway and are very late for your flight. You run across to the check-in desk to show your ticket. Then you see a sign: TA 452 cancelled.

Never mind. Airlines always pay for a hotel if they cancel a flight, so you are not worried. There is another flight in the morning.

You see what looks like a group of Tean Airways passengers, and ask one of them what is happening. ‘There’re putting us in the Airport Hotel overnight,’ is the reply.

You go up to the check-in desk to ask for your hotel room. You notice that the Tean Airways official at the desk looks rather bad-tempered. You hope there isn’t going to be problem because you are late.

1. You are going to listen to the interview with twr. In this interview he describes the principal elements of the landing area. While listening make notices and then clarify following issues.

• The number, length and configuration of runways as well as taxiways influence the airport capacity.

• The positions the runways and taxiways are arrange.

• The factors the runway’s length depend on.

• The role of taxiways in the airport structure

  2. A Saying the time. There are two different ways of saying the time.

10.45 or quarter to eleven

7.00 a.m. or seven o’clock in the morning

7.00 p.m or seven o’clock in the evening

b Listen and answer the questions on the tape like this:

What’s another way of saying 2.00 a.m? – Two o’clock in the morning.

c Work with a partner. Ask and answer the same type of questions.

3. a You are at the airport. You have checked in. You have been through Passport Control and you are in the Departure Lounge. Listen to the announcement. Look at the chart and complete it with missing information:

Flight Departures Information Time now 11.45

Carrier	Flight	Time	Destination	Information
British Airways	BA 412		Amsterdam	Last call Gate 17
S.A.S.	SK 526			The flight is boarding Gate 8
Iberia		12.10	Madrid	_________ is boarding
Alitalia	AZ 281		Rome	Flight will be ______ for approximately _____min.
Olympic Airways		12.30		Departure proceed to Gate 19
Sabena	SN 604		Brussels	This is a call for Mr Gaston Meyer to report to the ___________________

b Listen to the tape and pracise making announcements.

FOCUS ON SHARING INFORMATION CONCERNING THE FUTURE

What are you doing next week? What are you going to do next week? Will it be …?	We’re visiting Airfinance Conference. We’re going to visit the 4th Annual Middle East and Africa Airfinance Conference. It is getting … It is coming …
The forecast says that tomorrow will be warm and sunny. We are looking forward to seeing/hearing from you.

• Role-Play. Work in pairs, A and B. Act out the conversation between two friends. Find out about your friend’s plans and arrangements.

Look at the example and complete the schedule.

DAY ONE 12^th September 2006

20. Coffee and registration

9.00 Chairman’s opening remarks