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Choosing target markets and finding customers

This part is a mini-course in marketing, especially for small-scale importers and exporters. It explores ways of getting into domestic and foreign markets on a limited budget.

Why Someone Would Buy from You

In today's world nearly every industry is in a buyer's market. Buyers in U.S. department stores already have access to all the products they need, and they receive dozens of new offers every week. Why then would they buy from you?

You need to be able to offer the domestic or foreign buyer a good product that he can't get from anyone else (remember the concept of exclusivity) or to offer him a better product, a lower price, longer credit, or superior service. Lacking all of these, you need to give a superb sales talk, or find a good friend who is also a buyer. Finally, you must be able to do an excellent job of marketing.

Do not try to bribe buyers*, but you should know that you may be competing against vendors who do. In mid-1985 there was a major story in the press about large bribes being paid by foreign exporters to American department store buyers. One of the foreign exporters "blew the whistle"* because he thought the bribery had become excessive. It's generally considered all right to offer buyers small gifts on important occasions or do small favours for them.

Marketing Imports as an Agent

If you decide to work as a selling agent for foreign products, you'll need to find buyers who are willing and able to handle the actual importing. That means you can contact anyone who imports.

Locating Importers. If you are working as an agent, the best approach is often to identify American companies that are manufacturing or importing products similar to yours and might add yours to their lines. Locating importers is somewhat more difficult than locating manufacturers.

In some libraries you can find the Import Bulletin, a weekly publication of the Journal of Commerce that shows individual shipments with, in most cases, the name and location of the importer.

As an import agent you should obtain orders and forward them to your principal overseas. The principal should ship, receive payment, and send your commission. Except in rare instances you should not work as an agent without having a written supply agreement.

Agenting for Industrial Products. The best definition of an industrial product is anything that is sold to an organization rather than to an individual. If you buy pencils to use in your home, they are consumer goods. If you buy the same pencils to use in your office or factory, they are industrial goods.

Importers of industrial products usually sell direct to industrial users or to industrial distributors or wholesalers including mail wholesalers. It is true for industrial products that can be imported on a small scale. If you intend to work on a larger scale, such as importing buses from Brazil, you will need professional help to work out the financing and other aspects of your business plan.

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