V ocabulary: Services and facilities

Task 6. a. Match these facilities and services with the icons.

a air conditioning

b babysitting

с beauty parlor

d boutique

e car park

f conference facilities

g safe box

h direct dial telephone

i gymnasium

j hairdryer

к internet connection

l jacuzzi

m laundry service

n minibar

о outdoor swimming pool

p pay TV

q radio

r restaurant

s satellite TV

t room service

u wake-up call

v sauna

w sea view

(taken from Robin Walker and Keith Harding Oxford English for Careers. Tourism 1. Student ‘s book. p. 62)

b. In your opinion, which are the five most important hotel services and facilities in

1 a hotel for business people and conference delegates?

2 a holiday hotel complex on the coast?

3 a small hotel in the countryside?

T ask 7. Match the words and phrases (a-f) with the pictures (1-6).

a single room d family room

b double room e en suite room

с twin room f dormitory

(taken from Neil Wood Tourism and Catering. Workshop. p. 5)

Task 8. a. Match the facilities (a-j) with the symbols (1-10).

a fitness centre

b water sports

с nightclub

d casino

e sauna

f bars

g hairdresser

h indoor swimming pool

i babysitting service

j outdoor swimming pool

(taken from Neil Wood Tourism and Catering. Workshop. p. 14)

b. You are staying in quite a good hotel (e.g. two-star or three-star) in your country. Would you expect to have the following?

1 a room without a private bathroom

2 a hairdryer in the bathroom

3 a colour television in the room

4 a telephone in the room

5 writing paper in the room

6 a machine for making tea and coffee in the room

7 an electric trouser press (= a machine which presses/irons your trousers for you) in the room

8 air conditioning in the room

Task 9. Put these sentences in a logical order.

1 I paid my bill.

2 I checked in at reception.

3 I left the hotel.

4 I went up to my room.

5 I spent the night in the hotel.

6 I had an early morning call at seven o'clock.

7 I booked a room at the hotel.

8 I went out for dinner in a local restaurant.

9 I arrived at the hotel.

10 I got up and had a shower.

11 I had breakfast.

12 I tipped the porter who carried my luggage upstairs.

Task 10. What would you say in these situations?

1 You want to stay in a hotel for two nights next week with your husband/wife. You phone the hotel. What do you ask or say?

2 You are at the hotel reception and you are planning to leave in about 15 minutes. What could you ask the receptionist?

3 You want to wake up at 7 a.m. but you don't have an alarm clock. What do you ask at reception?

4 You have a drink in the hotel bar. The barman asks how you want to pay. What's your reply?

5 When you turn on the shower in your room, the water comes out very very slowly. What could you say at reception?

6 You want to go to the nearest bank but don't know where it is. What do you ask at reception?

Task 11 .a. Read and dramatize the dialogue.

AIR TICKETS

Agent: East-West Airways, Myra Davis speaking.

Roger: This is Roger Neal. Can you please tell me how much it costs to fly from Los Angeles to Hong Kong?

Agent: One way or round trip?

Roger: Round trip.

Agent: The first class round trip fare is $4482, and the business class fare

is $2402. There's also an economy fare of $1486, but certain re­strictions apply to that.

Roger: The economy fare sounds good. What are the restrictions?

Agent: You must stay at least six days and purchase your ticket in ad­vance. Also, the number of seats at that price is limited. When will you be travelling?

Roger: Next month. I'd like to leave on the 15^th and return on the 31^st.

Agent: We have a flight that leaves Los Angeles at 2.00 p.m. on the 15^th and arrives in Hong Kong at 4.00 a.m. on the 16^th. The return flight leaves Hong Kong at 9.00 a.m. on the 31^st and gets back at 10.00 a.m. the same day.

Roger: Are they nonstop?

Agent: No, both flights stop in Tokyo for about three hours. According to the computer, there are still seats available on those flights at the lowest fare. Would you like me to make reservations for you?

Roger: Yes, please.

Agent: Just a moment. (Pause.) Thank you for waiting. You have reser­vations on Flight 78 from Los Angeles to Hong Kong on the 15^th, returning on the 31^st on Flight 21. The tickets must be paid for on or before the 8^th.

Roger: I won't need to confirm my reservations, will I?

Agent: Yes, passengers with reservations on international flights should call to confirm them 72 hours in advance.

Roger: All right. Thank you for your help.

b. Translate into English.

— Доброе утро! Скажите, пожалуйста, есть ли рейс на Сток­гольм 25 октября?

— Да, есть два рейса — утром и вечером.

— Когда утренний рейс?

— В 6 часов утра.

— Нет, это слишком рано. У меня будет бессонная ночь, если Я полечу этим самолетом. Когда вечерний рейс?

— В 8 часов вечера.

— Когда самолет прибывает в Стокгольм?

— В 10 часов.

— Это время меня устраивает. Есть ли билеты на этот рейс?

— Да, есть несколько билетов первого класса.

— Пожалуйста, один билет туда и обратно. Я возвращаюсь 30 октября. Хотя, нет, я не уверен, сделайте обратный билет с откры­той датой.

c. Role play.

Student A Student В You are manager. You need to fly on business to London next week. Call the airline's agent and re­serve your tickets. Find out the in­formation about schedules and prices. 1. You are an airline ticket agent. Receive a call from a customer. Use real information. 2. You've reserved a flight to Munich next Friday, but your plans changed. Call the airline. Change the date of your flight. 2. You are an airline ticket agent. Receive a call from a customer. Use real information. 3. You are in the lobby of the airport. Suddenly you hear an announce­ment that your flight is delayed. Find out why there is a delay and how long you are going to wait. Ask what the airline is going to do about meals and hotel accommo­dations if the plane is delayed for a long time. 3. You are a host/hostess of Trans World Airlines. The flight LI 15 to London is delayed due to the heavy fog in London. If the weather doesn't change for better in an hour the flight will be redi­rected to Manchester and the Air­lines will provide free shuttle to London or a hotel for those who won't want to go straight to Lon­don the same day. Explain the in­formation to passengers.

(taken from Сербиновская А.М. Английский язык для турбизнеса и сервиса. стр. 40-41, 43)

Task 12. Writing: Sending a fax

a. Janet Cooper wants to go to Spain on holiday with her family. She decides to fax the receptionist at the Hotel Plaza in Alicante to see if they have the accommodation she requires.

b. Look at the information on this page, and fill in the first part of Janet's fax. She will get all the information on one page. The code for Spain from the UK is 00 34.

c. Write out the words of Janet's fax message in the correct order.

Hotel Plaza

This luxury hotel is situated on the water's edge of one of the most beautiful beaches in Spain.

For reservations and enquiries: phone (6) 527 21 56 fax (6) 527 15 02

Janet and Peter Cooper

8 Fast Lane

Chesswood

Herts WD5 8qr

tel 01923 284908

fax 01923 285+46

FAX TRANSMISSION

From _______________ Page 1 of ____________

To _______________ Date _____________

For the attention of _______________ To fax no _____________

From fax no____________

Message

a rooms hotel I to some would like reserve at your

b in 28 July We on Alicante are arriving

с ten hope stay to We for nights leaving 7 August on

d and husband like room I My double balcony a would with preferably a

e require Our a two teenage daughters twin room

f are all en-suite that We understand

your bedrooms

g you this confirm Could?

h a sea view possible Is have it rooms to with ?

i available if me let you Please for know have dates these rooms

j grateful if I be would also me you could tell room each price the of

k from I forward look you to hearing

Yours faithfully

Janet Cooper

(taken from Liz and John Soars New Headway Intermediate 2^nd edition Student’s book. p. 54)

Home task 9.