- •Содержание
- •Unit 1 Communication Business brief
- •Arranging a meeting
- •International Marketing Business brief
- •Developing a global brand
- •Unit 3 Building relationships Business brief
- •Unit 4 Success Business brief
- •Arranging a negotiation
- •Read the text and answer the questions:
- •Unit 5 Job satisfaction Business brief
- •Westpak Ltd Company Guidelines
- •1. How does the flexi-time system work?
- •2. How should I dress?
- •Unit 6 Risk Business brief
- •Introduction
- •Business brief
- •Giving a presentation
- •Unit 8 Team building Business brief
- •Unit 9 Raising finance Business brief
- •1. Role play part of these negotiations, following the instructions for each side:
- •2. Write an e-mail to all senior staff informing them of the results of the negotiation:
- •Unit 10 Customer service Business brief
- •Unit 11 Crisis management Business brief
- •Arranging a press conference
- •2. Write a report.
- •Unit 12
- •Management styles
- •Business brief
- •Action minutes
- •Minutes of the Management Committee Meeting
- •1. Write the action minutes.
- •Unit 13
- •Takeovers and mergers
- •Business brief
- •Unit 14 The future of business Business brief
- •Telephoning: getting the right information
- •1. Maria and Tim have a series of conversations over the following weeks. Role play these conversations, using the key information for each one.
- •Список использованной литературы
- •Бизнес-курс английского языка Методические рекомендации
- •454021 Челябинск, ул. Братьев Кашириных, 129
- •454021 Челябинск, ул. Молодогвардейцев, 57б
1. Maria and Tim have a series of conversations over the following weeks. Role play these conversations, using the key information for each one.
Maria One week later
You have heard nothing from Tim.
You call him again and get through first time. Make Smalltalk.
Say politely that you've heard nothing from him, despite sending two e-mails.
Listen sympathetically to his explanations and say that you're looking forward to receiving payment.
End the conversation appropriately.
Tim One week later
Maria phones you again. She gets through first time.
Apologise for not having contacted her. (Find an excuse.)
The invoice has just turned up: someone found it behind a cupboard in the post room.
Promise that it will be paid soon by bank transfer.
End the conversation appropriately.
Maria Two weeks later
You still haven't received payment. Phone Tim again.
No small talk this time: get straight to the point. Your company is in serious financial difficulty because of non-payment of this invoice.
Say that you are really concerned about the situation. Ask Tim what he means when he says the invoice will be paid 'soon'.
End politely but coldly.
Tim Two weeks later
Maria phones you again.
Apologise for the fact that the invoice still hasn't been paid.
You understand the financial difficulty caused. Say that the invoice will be paid soon.
End politely.
Список использованной литературы
Basic survival. International communication for professional people. Peter Viney Macmillan.
Business and commerce. Neil Wood (Workshop). Oxford/ University press.
Business opportunities. Vicki Hollett. Oxford/ University press.
Business vocabulary in use. Bill Mascull. Cambridge/ University press.
Бизнес-курс английского языка Методические рекомендации
Составитель Епимахова Алина Юрьевна
Редактор Л.Л. Шигорина
Подписано в печать 14.06.2006
Формат 60/84 1/16 Бумага газетная.
Печать офсетная. Усл.печ.л. 1,3. Уч.-изд.л. 0,7.
Тираж 100 экз. Заказ
ГОУВПО «Челябинский государственный университет»
454021 Челябинск, ул. Братьев Кашириных, 129
Полиграфический участок Издательского центра ЧелГУ
454021 Челябинск, ул. Молодогвардейцев, 57б