- •Customer Service level
- •I. Vocabulary Work
- •1. To check or build up your vocabulary on this subject, look at the words and word combinations listed on this page.
- •2A. Look at the pictures of warehouse equipment. Match the pictures (a-f) with the words (1-6).
- •2B. Choose from the words in the box and write the numbers in the correct place. The first has been done for you.
- •9. Several English words are often formed from the same root. Make new words from the root words below to complete the sentences.
- •10. A) From the sentences given below form interrogative sentences;
- •11. A) Read and translate the following text. While reading, write out the numbers you’ll come across.
- •12. Numbers
- •15. Just for fun.
- •16. Now see how quickly you can find the answer to this rather long sum. The answer is at the back of the book. (Key section)
- •17. Now think about the number 2. Read the text. How much of the language would change if Daniel found himself a third girlfriend?
- •18. Study the following phraseological units and their translation.
- •II. Reading Comprehension
- •1. Read and translate the following text. Use a dictionary if necessary. Read the text very carefully so that to grasp both the main idea and the details added.
- •III. Comprehension and Word study
- •6. Fill in the gaps with a suitable derivative from the word given in brackets.
- •8. A) Translate the following words.
- •11. Give a customer a quotation by email based on the following details.
- •15. Put the processes described in the presentation about crp in the correct order.
- •IV. Speaking Practice
- •Just for fun
- •Supplementary unit 1 Using the supply chain to increase sales
- •Vocabulary
- •2. Use the words and phrases in the box to complete the sentences.
- •5. We often use the passive form of the verb to describe a process.
- •Supplementary unit 2 The importance of good supplier relationships
- •Vocabulary
- •8. Complete these sentences using verbs from the box in the correct form.
- •9. Find two more phrases in this extract from the article which are used to make comparisons.
11. Give a customer a quotation by email based on the following details.
GPS system ‘Road Navigator TX-2300’
Price: $975.00
more than 10 items: additional 8% discount
price includes 15% VAT
delivery within 6 days of purchase order
12. Read the following short passage and its interpretation on the right. There are 5 mistakes (Vocabulary use) in the English part. Find the mistakes and correct them.
Оптимизация планирования закупок товаров при ограниченном бюджете
Известно, что основными проблемами при планировании закупок товаров являются ошибки прогнозирования продаж, нерегулярность и случайность спроса, ограниченные финансовые ресурсы и, как правило, большая номенклатура закупаемой продукции. Это требует совершенствования моделей и алгоритмов планирования, применения методик, ориентированных на автоматизацию расчётов и активное использование современных информационных систем интегрированного типа (ИИС). Мы проанализировали возможности ИИС обеспечивать полномасштабный учёт ресурсов компании, а также учёт наличия и движения товаров, на основе которого можно оперативно, по мере необходимости, решать задачи бюджетирования закупок, ранжирования и группировки товаров по любому комплексу учётных параметров, прогнозирования продаж на плановый период по каждой номенклатурной позиции. |
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Optimization of Purchasing Planning with a Limited Budget
It is known that basic problems of purchasing planning are errors of sales broadcasting, an irregular and random questionnaire, limited financial resources and, as a rule, large nomenclature of purchase products. Therefore, it needs to increase models and algorithms of planning, application of the techniques focused on automation of calculations and active use of modern integrated information systems (IIS). We have analysed opportunities if IIS that can open a full-scale account of resources of a company, and also an account of goods availability and movement on the basis of which it is possible to operatively solve, as required, problems of purchasing budgeting, ranging and groupings of goods on any complex of registration parameters, sales forecasting for the purchased period in each nomenclature position. |
13. Put the words in the right order to form a question and answer the questions you’ll get.
1. |
logistics, main, what, of, the, is, aim? |
2. |
aspects, the, for, customers, important, physical, what, of, distribution, are, most? |
3. |
vary, firm, to, from, firm, do, costs, logistics? |
4. |
logisticians, company, does, need, every? |
5. |
control, systems, the, what, developed, areas, of, recently, the, inventory, material, and, management, in, two, are?
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14. Complete the sentences using the correct active or passive form of the verbs in brackets.
a) |
After the unit load __________ (check), it goes into automated storage. |
b) |
As soon as an appropriate location __________ (identify) by the warehouse management system, a put-away instruction __________ (must, issue). |
c) |
After the vehicle driver __________ (report) to the gatehouse, the vehicle documentation __________ (check) by staff. |
d) |
Then the packages __________ (process) i.e. they __________ (may, label) with bar codes. |
e) |
The goods __________ (check) on unloading. |
f) |
After that, staff __________ (direct) the driver to an unloading bay or a parking area. |
Now put the steps in the goods receiving process in the correct order 1-6.